9
Troubleshooting
It is recommended that all selections of this manual be reviewed before troubleshooting any
Protekt® Aire Supreme Support Self-Adjusting Air/Foam Mattress
Do not to attempt troubleshooting beyond the scope of this manual or where the remedy
recommends contacting a Proactive Medical service representative. Any unauthorized service,
modification, alteration, or misuse may lead to serious injury and/or product damage and will
void all applicable warranties.
SYMPTOM
POSSIBLE CAUSE
SOLUTION
Green lamp
on control unit
does not light
when power
switch is set to
the ON
position.
Power cord may be unplugged.
Wall outlet may be controlled
by a wall switch.
Circuit breaker for wall switch
may be tripped or blown.
Power cord or power switch may
be damaged.
Plug in Power cord.
Plug Power cord into different wall
outlet.
Reset circuit breaker or replace fuse.
Contact Proactive Medical for
assistance.
Mattress does
not inflate or
become firm;
yellow LED
remains on
(does not
change to
green LED).
Tubing not connected properly.
Tube kinked.
Tubing disconnected.
Holes in or damage to mattress.
Control unit may be damaged.
Ensure black hoses are connected to
hoses marked with black tag for
Alternating Pressure; check tubing
inside mattress for loose connectors.
Check tubing inside mattress for kinks.
Check tubing inside mattress for
possible disconnect.
Contact Proactive Medical for
assistance.
Contact Proactive Medical for
assistance.
Mattress cover
too wrinkled
upon removal
from shipping
container.
Internal components have not
accommodated to
environment. (This does not
affect inflation or function).
Set unit up and allow to run for
24 hours, if problem persists, contact
Proactive Medical for assistance
