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Pro-face Xycom 3015, Hardware Manual

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Page: 33 / 44

Pro-face Xycom 3015 Hardware Manual Download Page 33

General Operational Problems

Use this chart when there is a problem, but no error messages occur during power-up
or normal operation.

Problem

Cause

Action

Blank Screen

Power disconnected

Check power supply voltage and

connection integrity

Video cable disconnected

Check video cable and connection

integrity

Line fuse blown

Replace fuse and determine cause

Faulty RAM in host computer

Replace SIMMs

Screen color or picture
is distorted

Video drivers were not loaded

Load correct video drivers

Touchscreen

inoperable

Touchscreen driver changed

Update touchscreen drivers

Controller failed

Call factory

COM2 inoperable

Touchscreen conflict under Windows NT

operating system

Find alternate port for serial device

Troubleshooting

29

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Summary of Contents for Xycom 3015

Page 1: ...3015 FLAT PANEL INDUSTRIAL MONITOR Hardware Guide...

Page 2: ...case the user will be required to correct the interference at his own expense For European Users WARNING This is a Class A product In a domestic environment this product may cause radio interference...

Page 3: ...uct Dimensions 7 3015 Unit Dimensions 7 2 Installation 8 Environmental Considerations 8 System Power 8 Excessive Heat 8 Electrical Noise 9 Line Voltage Variation 9 Location and Enclosure 10 The Power...

Page 4: ...ct Repair Program 26 Spare Parts 27 5 Troubleshooting 28 Repairing the Unit 28 Troubleshooting Charts 28 General Operational Problems 29 A Pinouts 30 Power Connector 30 Video Connector 30 Serial Touch...

Page 5: ...rast and position adjustment controls NEMA 4 4X 12 sealed front panel Class I Division 2 Hazardous Locations certified Optional analog resistive touchscreen PARTS VERIFICATION When you remove the 3015...

Page 6: ...ements for a cus tomized label Display The 15 TFT XGA 1024 x 768 color display is protected from breakage by an impact resistant shield and can display complex operations with clarity Touchscreen opti...

Page 7: ...connector pinouts Serial Touchscreen Connector If your display comes equipped with a touchscreen you can connect a cable between this connector and the COM1 or COM2 port on the com puter Refer to pag...

Page 8: ...ot disconnect equipment unless the power has been disconnected or the area is known to be non hazardous Warning RISQUE D EXPLOSION Avant de deconnecter l equipment coupler le courant ou s assurer que...

Page 9: ...to the rear assembly see figure 3 2 Locate the touchscreen controller inside the controller box 3 When replacing the card unlatch and carefully ease the touchscreen controller out of its connector sl...

Page 10: ...5 029 P 78 750 IBM Modesa Mode Resolution Total Horizontal Vertical Nominal Pixel Clock MHZ Nominal Frequency 0 5 KHz Sync Polarity Nominal Frequency 1Hz Sync Polarity EGA 640x350 70 Hz 800x449 31 469...

Page 11: ...Vibration 5 2000 Hz 006 peak to peak displacement 1 0g maximum acceleration 015 peak to peak displacement 2 5g maximum acceleration Altitude Sea level to 10 000 ft Sea level to 40 000 ft PRODUCT DIME...

Page 12: ...the ground fault current in the sys tem with minimal impedance minimum wire required is 18 AWG 1 mm Observe the following practices Separate ground wires P E or Protective Earth from power wires at th...

Page 13: ...deral State Provincial and local electric codes which provide data such as the size and types of conductors color codes and connections necessary for safe grounding of electrical components It is reco...

Page 14: ...t a location near equipment that generates excessive electromagnetic interference EMI or radio frequency interface RFI equipment such as high power welding machines induction heating equipment and lar...

Page 15: ...osition power connector supplied see figure 5 A braid foil shielded power cable terminated at power source end with three 18 1 0 mm 16 1 3 mm or 14 1 6 mm AWG solid or stranded copper wire rated 80 C...

Page 16: ...is complete Cable Retainer Bracket Once you have created the power cable attach the retainer bracket that secures the ca ble connector to the unit You must use this retainer bracket in hazardous loca...

Page 17: ...orque 11 in lb Warning Be sure to completely loosen the two securing screws on the retainer bracket when disconnecting the power cord from the unit Please refer to Appendix B for information regarding...

Page 18: ...n is used to activate the highlighted item The MENU button is used to close the OSD menu The first menu item is highlighted by default If the main menu is activated again within fifteen seconds after...

Page 19: ...adjustment Brightness The brightness control is used to adjust the image brightness A slider indicating the current brightness is displayed refer to figure 9 The brightness value is adjusted to the i...

Page 20: ...the image position to be adjusted The menu items are displayed according to the input port signal The H Position and V Position controls refer to figure 17 allow the user to adjust the horizontal and...

Page 21: ...s 40 pixels from the VESA standard in increments of two pixels refer to figure 15 Video Modes The first four items EGAI EGAII DOS and CGA select the proper text mode The last two items VESA and MAC mu...

Page 22: ...ted individually from the Po sition menu and the phase and clock controls can be fine tuned from the Image menu Miscellaneous The Miscellaneous menu is used to select miscellaneous OSD settings and su...

Page 23: ...reveals a slider window The maximum position values are based on the size of the OSD menu The System Information menu provides the user with detailed information on the cur rent input format V frequen...

Page 24: ...pecifications Make sure the area around the cutout is free of metal burrs 2 Drill the mounting holes to specifications 3 Secure the unit in place 4 Tighten the mounting nuts to specifications Rack Mou...

Page 25: ...reen Drivers If your system has a touchscreen controller you must determine which driver s to install Power up the system to see what response the Input LED gives You must watch closely for the Input...

Page 26: ...et and select Help for details Calibrating the Touchscreen If you need to recalibrate the touchscreen refer to the sections in the touchscreen manual that explain calibrating the touchscreen and using...

Page 27: ...that may be generating voltage and current spikes and may require external suppression XYCOM RECOMMENDED HARD DRIVE PREVENTATIVE MAINTENANCE Xycom Automation has recognized that hard drive failures m...

Page 28: ...evidenced by decomposition Aliphatic Hydrocarbons Generally compatible Amines Surface crystallization and chemical attack Avoid Aromatic Hydrocarbons Partial solvents and severe stress cracking agent...

Page 29: ...Silicone Products Waterford NY 12188 518 237 3330 Terrestic 77 Exxon P O Box 2180 Houston TX 77092 713 680 5712 If you want to use a lubricant that is not listed contact the appropriate manufacturer t...

Page 30: ...om Automation test diagnostics To prepare the unit for shipment 1 Obtain an RMA number for your unit by calling your nearest Xycom Automation Repair Department or Xycom Automation Inc at 1 800 289 926...

Page 31: ...the 3015T front panel replacement kit See page 4 for in structions on removing the front panel and accessing the touchscreen controller card Description Xycom Part Number 3015 front panel replacement...

Page 32: ...parts see page 26 can be ordered directly from Xycom Automation We do not recommend third party replacement components as they may not be compatible with the unit s hardware and software When a failed...

Page 33: ...heck video cable and connection integrity Line fuse blown Replace fuse and determine cause Faulty RAM in host computer Replace SIMMs Screen color or picture is distorted Video drivers were not loaded...

Page 34: ...and touchscreen connectors Power Connector AC Pin Number AC Description 1 L 2 N 3 AC_GND Video Connector Pin Number Signal 1 RED 2 GRN 3 BLU 4 NC 5 GND 6 GND 7 GND 8 GND 9 PC 5V 10 Cable Detect GND 11...

Page 35: ...Serial Touchscreen Connector Pin Number Signal 1 NC 2 RX 3 TX 4 NC 5 GND 6 NC 7 NC 8 NC 9 NC 31 Pinouts...

Page 36: ...ment in Division 1 locations It is the customer s responsibility to ensure that the product is properly rated for the location If the intended location does not presently have a Class Division and Gro...

Page 37: ...ble for installing this equipment in hazardous locations are responsi ble for ensuring that all relevant codes and regulations related to location rating en closure and wiring are met Class I Location...

Page 38: ...on of electrical equipment or other apparatus Combustible dust may be in suspension in the air as a result of the following infrequent malfunctioning of handling or processing equipment combustible du...

Page 39: ...spark Hazardous location regulations state that a power switch rated for ordinary locations may be used if it is located in a non hazardous area However limits in cable length between the workstation...

Page 40: ...cceptable for Class II applications Type 4 IP 65 enclosures are recom mended even when not required by regulations 2 Keep enclosure doors or openings closed at all times to avoid the accumulation of f...

Page 41: ...roup ratings hazardous locations 34 H hazardous location definitions Class I locations 33 Class II locations 33 Division 1 locations 33 Division 2 locations 34 hazardous location installations 32 haza...

Page 42: ...Xycom Automation Inc 734 429 4971 Fax 734 429 1010 http www xycomautomation com 300150 E...

Page 43: ...Xycom Automation Inc 734 429 4971 Fax 734 429 1010 http www xycomautomation com 300150 E...

Page 44: ......

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