26
www.printek.com
| P: 888.211.3400 | F: 269.925.8539 | E:
I.
General Error Conditions
Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In
some cases the audible alarm will also sound. Please refer to the following table for a list of what
causes these conditions and how they may be corrected.
Error Indicator
Possible Cause
Solution
Flashes
Paper Out or Paper Door not fully
closed
Make sure the door is fully
closed by opening the door
and closing it again until the
door “clicks” closed. Check
the platen roller for damage.
Stays On, With Alarm
Print job too large for printer
memory
Divide long documents into
individual pages.
Printer power must be cycled
to clear error.
II.
Fault Description and Resolution
Problem
Possible Cause
Solution
Printer will not turn on.
D-connector not plugged in
Remove and reinstall the 9-
pin D-connector on the side
of the printer
No power
Check pin 8 of the D-connect
for positive voltage.
Printer turns itself off.
Not enough power is being
supplied to the printer.
Check pin 8 of the D-
connector for positive
voltage.
Electrostatic discharge
May occur in extreme low
humidity conditions. Turn
printer back on with power
button.
Poor print quality.
Print head dirty
Clean print head. Refer to
“
Maintenance
” section of this
document.
Poor quality or “old” paper
Verify paper from approved
source. Try new roll of
paper.
Obstruction in paper path, or
paper improperly installed
Check paper path and
reinstall paper (see “
Quick
Start Instructions
”).
Paper not feeding.
Poor quality paper
Verify paper from approved
source.
Paper Door not fully closed
Verify door is closed.
Dirty Black Mark/Paper
Sensor
Clean Sensor as described
in “
Maintenance
” section of
this document.
