primus.ca
505-W-032017
CONNECTING YOUR WIRELESS NETWORK
Primus clients do not need to configure wireless security on the wireless gateway; the
gateway is already set up with a unique security key. You will be prompted to enter a
WPA key when attempting to connect a laptop or other device to the wireless network.
Please note the USB port on the left side of the modem is functional, however Primus
does not support its features.
SmartRG 505 Wi-Fi Home Gateway
Quick Install Guide
IMPORTANT!
The following information is found on the sticker on the back of your gateway, as shown
in the image above.
If your gateway has VERSION 1 of the sticker:
Your Wireless Network Name is “Primus-XXXX” where XXXX is the last four characters
of “MAC address”.
The Wi-Fi Password is the “MAC address” in lowercase. Please note: the Wi-Fi Password
is case sensitive.
If your gateway has VERSION 2 of the sticker:
Wi-Fi Name / Wi-Fi SSID: Primus-XXXX
Your Wireless Network Name is the “Wi-Fi SSID”.
Wi-Fi Password:
The Password for your Wireless Network is the “Wi-Fi Key”.
Please note: the Wi-Fi Password is case sensitive.
TIPS TO GET THE BEST WI-FI SIGNAL
1. Place the gateway in a central location.
2. Avoid surrounding the gateway with metal objects.
3. Try to place the gateway away from any concrete or brick walls.
4. Avoid placing the gateway next to a microwave or wireless home phone.
5. Position the gateway up high.
USEFUL LINKS
Manage Your Account
With Primus e-Care you can simply and conveniently manage your Primus account
online in a safe and secure environment 24 hours a day, 7 days a week. Update your
personal information, view your account balance, pay your bill online and much more!
To log in or register, visit
ecare.primustel.ca
.
Technical Support
Visit
primus.ca/SmartRG505Video
to watch our video on How to set up your Primus
Internet service with the SmartRG 505 home gateway.
For general support for your Internet and email services please visit our support website
support.primus.ca
.
Thank you for choosing Primus.
