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PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE 

 

©2019 FUSION. ALL RIGHTS RESERVED.

   

 

PAGE 3 

3.35

 

Call Return .................................................................................................................................... 9

 

3.36

 

Call Return Number Deletion ....................................................................................................... 9

 

3.37

 

Call Waiting Persistent Activation ................................................................................................ 9

 

3.38

 

Call Waiting Persistent Deactivation ............................................................................................ 9

 

3.39

 

Cancel Call Waiting ...................................................................................................................... 9

 

3.40

 

Clear Voice Message Waiting Indicator ...................................................................................... 9

 

3.41

 

Communication Barring User-Control Activation ........................................................................ 9

 

3.42

 

Communication Barring User-Control Deactivation ................................................................. 10

 

3.43

 

Communication Barring User Control Query ........................................................................... 10

 

3.44

 

Call Trace ................................................................................................................................... 10

 

3.45

 

Directed Call Pickup .................................................................................................................. 10

 

3.46

 

Directed Call Pickup with Barge-in ........................................................................................... 10

 

3.47

 

Direct Voice Mail Transfer ......................................................................................................... 10

 

3.48

 

Diversion Inhibitor ...................................................................................................................... 10

 

3.49

 

Do Not Disturb Activation .......................................................................................................... 10

 

3.50

 

Do Not Disturb Deactivation ...................................................................................................... 11

 

3.51

 

Escalate Call Supervision ......................................................................................................... 11

 

3.52

 

Flash Call Hold........................................................................................................................... 11

 

3.53

 

Forced Forwarding Activation ................................................................................................... 11

 

3.54

 

Forced Forwarding Deactivation ............................................................................................... 11

 

3.55

 

Group Call Park ......................................................................................................................... 11

 

3.56

 

Initiate Silent Monitoring ............................................................................................................ 11

 

3.57

 

Last Number Redial ................................................................................................................... 11

 

3.58

 

Location Control Activation ....................................................................................................... 11

 

3.59

 

Location Control Deactivation ................................................................................................... 12

 

3.60

 

Music On Hold per-Call Deactivation ....................................................................................... 12

 

3.61

 

No Answer Timer ....................................................................................................................... 12

 

3.62

 

Per Call Account Code .............................................................................................................. 12

 

3.63

 

Push To Talk .............................................................................................................................. 12

 

3.64

 

Speed Dial 8 .............................................................................................................................. 12

 

3.65

 

Speed Dial 100 .......................................................................................................................... 12

 

3.66

 

Sustained Authorization Code Activation (call unlocking) ....................................................... 13

 

3.67

 

Sustained Authorization Code Deactivation (call locking) ....................................................... 13

 

3.68

 

Voice Mail Retrieval ................................................................................................................... 13

 

3.69

 

Voice Portal Access................................................................................................................... 13

 

4

 

Calling Features For Members of a Call Center .................................................................... 14

 

4.1

 

Make Outgoing Call from Call Centre Queue .......................................................................... 14

 

4.2

 

Make Personal Outgoing Call ................................................................................................... 14

 

4.3

 

Night Serve Activation Manual Override .................................................................................. 14

 

4.4

 

Night Serve Deactivation Manual Override .............................................................................. 14

 

Summary of Contents for Hosted PBX

Page 1: ...Primus Hosted PBX Calling Features Reference Guide Document Version 2 1 ...

Page 2: ...3 Call Forwarding Busy Deactivation 7 3 14 Call Forwarding Busy Interrogation 7 3 15 Call Forwarding Busy To Voice Mail Activation 7 3 16 Call Forwarding Busy To Voice Mail Deactivation 7 3 17 Call Forwarding No Answer Activation 7 3 18 Call Forwarding No Answer Deactivation 7 3 19 Call Forwarding No Answer Interrogation 7 3 20 Call Forwarding No Answer To Voice Mail Activation 7 3 21 Call Forward...

Page 3: ...ation 11 3 51 Escalate Call Supervision 11 3 52 Flash Call Hold 11 3 53 Forced Forwarding Activation 11 3 54 Forced Forwarding Deactivation 11 3 55 Group Call Park 11 3 56 Initiate Silent Monitoring 11 3 57 Last Number Redial 11 3 58 Location Control Activation 11 3 59 Location Control Deactivation 12 3 60 Music On Hold per Call Deactivation 12 3 61 No Answer Timer 12 3 62 Per Call Account Code 12...

Page 4: ...ING FEATURES REFERENCE GUIDE 2019 FUSION ALL RIGHTS RESERVED PAGE 4 1 Overview This guide contains quick step by step instructions on how to use most commonly used calling features included with the Primus Hosted PBX service ...

Page 5: ...ber or extension 3 All parties are connected 4 Hang up handset to drop out of the call and connect the other two parties 2 2 Three Way Calling While engaged in one call 1 Press flash hook on phone The initial call is held 2 Enter the complete phone number or extension of third party You can press to signal the end of the phone number or extension 3 When the call is connected press flash hook again...

Page 6: ...ation 1 Lift telephone handset Press the assigned code 8 2 Replace telephone handset All pending ACB requests are cancelled 3 5 Primus Anywhere E 164 Dialing 1 Lift telephone handset Press the assigned code 14 2 Enter the phone number The system replaces the feature access code digits with the sign and resumes the call with an E 164 number 3 6 Call Bridge 1 Lift telephone handset Press the assigne...

Page 7: ...ing destination is User B ext 2 Replace telephone handset 3 15 Call Forwarding Busy To Voice Mail Activation 1 Lift telephone handset Press the assigned code 92 2 Replace telephone handset The service is on 3 16 Call Forwarding Busy To Voice Mail Deactivation 1 Lift telephone handset Press the assigned code 93 2 Replace telephone handset The service is off 3 17 Call Forwarding No Answer Activation...

Page 8: ...e 63 2 Replace telephone handset The service is on 3 26 Call Forwarding Selective Deactivation 1 Lift telephone handset Press the assigned code 83 2 Replace telephone handset The service is off 3 27 Calling Line ID Delivery Blocking per Call 1 Lift telephone handset Press the assigned code 67 2 Dial the phone number 3 The call is placed and your calling line ID is not displayed 3 28 Calling Line I...

Page 9: ...you the last incoming number is now deleted The last incoming phone number is removed and may not be dialed via the Call Return feature 3 37 Call Waiting Persistent Activation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting service is turned on for all calls 3 38 Call Waiting Persistent Deactivation 1 Lift telephone handset Press the assigned code 43 2 The Call Waiting servi...

Page 10: ...caller Call Trace is not to be used as your only defence If the call was a threat to life or you feel your life is in danger contact the police immediately Any details gathered from the trace will only be provided to law enforcement with a warrant in the event of a legal investigration Trace information will not be provided to customers 3 45 Directed Call Pickup 1 Lift telephone handset Press the ...

Page 11: ...press the Flash button or press and release the Hang up button on the phone cradle 3 53 Forced Forwarding Activation 1 Lift telephone handset Press the assigned code 32 and the phone number of the Call Center supervisor 2 The service is turned on for this Call Center 3 54 Forced Forwarding Deactivation 1 Lift telephone handset Press the assigned code 33 and the phone number of a Call Center superv...

Page 12: ...nt code 3 63 Push To Talk 1 Lift telephone handset Press the assigned code 50 2 The service is on for this call You can now be instantly connected to selected users depending on how you have configured your Push To Talk service 3 64 Speed Dial 8 To program 1 Lift telephone handset Press the assigned code 80 2 At the dial tone enter the one digit code that represents the number you want to program ...

Page 13: ...nlocked 3 67 Sustained Authorization Code Deactivation call locking 1 Lift telephone handset Press the assigned code 47 2 Enter your authorization code followed by the pound key Your calls are locked 3 68 Voice Mail Retrieval 1 Lift telephone handset Press the assigned code 98 2 You are connected to your voice mail retrieval menu 3 69 Voice Portal Access 1 Lift telephone handset Press the assigned...

Page 14: ...ueue or DNIS phone number 3 At the prompt enter the destination phone number Your call is processed 4 2 Make Personal Outgoing Call 1 Lift telephone handset Press the assigned code 81 2 At the prompt enter the destination phone number Your call is processed 4 3 Night Serve Activation Manual Override 1 Lift telephone handset Press the assigned code 70 and the phone number of the Call Center supervi...

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