PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE
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4
Calling Features For Members of a Call Center
NOTE: The features outlined in this section are only available to users who have subscribed to
the Hosted Call Centre service and who are configured as an Agent or Supervisor in a Call
Centre queue.
4.1
Make Outgoing Call from Call Centre Queue
1. Lift telephone handset. Press the assigned code #80.
2. Enter the Call Center Queue or DNIS phone number.
3. At the prompt, enter the destination phone number. Your call is processed.
4.2
Make Personal Outgoing Call
1. Lift telephone handset. Press the assigned code #81.
2. At the prompt, enter the destination phone number. Your call is processed.
4.3
Night Serve Activation Manual Override
1. Lift telephone handset. Press the assigned code #70 and the phone number of the
Call Center supervisor.
2. The service is turned on for this Call Center Queue.
4.4
Night Serve Deactivation Manual Override
1. Lift telephone handset. Press the assigned code #71 and the phone number of the
Call Center supervisor.
2. The service is turned off for this Call Center Queue.
