PCG.rev04282017- 10:53
WARRANTY
Creative Ceramic Technologies, Inc. (CCT) warrants to the original purchaser of this Primo Ceramic Grill that it is free of
defects in material and workmanship at the date of purchase for the following periods:
• Limited Lifetime Warranty Backed by a Twenty (20) year guarantee on all ceramic parts.
• Limited Lifetime Warranty on burners and gas valves.
• Five (5) years on all metal parts.
• One (1) year on on the ignitor.
• Thirty (30) days on thermometers and felt gaskets.
This warranty shall be limited to the repair or replacement of any part (s) which, under normal use, Primo determines,
after reasonable examination, to be defective. In order to invoke this Warranty, Purchaser has two options for submitting
a warranty claim:
Online
Purchaser shall fully complete the Warranty Claim Form including a photo attachment clearly showing the defective part
on the Primo website (www.PrimoGrill.com).
By Mail
Purchaser may contact Primo at 770-492-3920 for instructions to submit a Warranty Claim by standard mail.
CCT makes every effort to use metal materials that are resistant to rust. Metal surfaces can be compromised by
the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface
blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace
parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to
the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of
the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the
warrantee’s coverage for future warranty claims. THIS LIMITED WARRANTY SHALL NOT COVER THE FOLLOWING:
Any damage, failure, or operating difficulties caused by accident, abuse, misuse, alteration, misapplication, vandalism,
improper installation or improper maintenance; cracks or chips in the exterior glazing after delivery to an authorized
Primo dealer or distributor; damage or failure caused by tampering with or altering the original Primo design, except when
directed or authorized by CCT; damage or failure caused by Purchaser‘s failure to follow federal, national, state, city or
county building and fire codes.
TO THE MAXIMUM EXTENT PROVIDED BY STATE AND FEDERAL LAW, THIS LIMITED LIFETIME WARRANTY IS IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY EXCLUDES THE FOLLOWING:
• WARRANTY TO ANYONE OTHER THAN THE ORIGINAL PURCHASER;
• WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
• ANY AND ALL LIABILITY FOR INCIDENTAL, SPECIAL OR CONSEQUENCIAL DAMAGES, EXCEPT WHERE
SUCH EXCLUSION IS EXPRESSLY PROHIBITED BY LAWS OF THE STATE OR THE ORIGINAL PURCHASER’S
RESIDENCE.
• PRIMO PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS SUCH AS EBAY, CRAIGSLIST OR ANY
UNAUTHORIZED RESELLER OR THIRD PARTY.
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