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TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling for service.
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CAUSE
Freezer does not operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. 4 hours
are required for the freezer to cool down completely.
Temperature inside the freezer is too
warm.
Temperature control is set too warm. Set the control to a cooler setting and
allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the
freezer every time the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently.
Wait until the freezer has had a chance to reach its selected temperature.
The freezer has recently been disconnected for a period of time. 4 hours
are required for the freezer to cool down completely.
Temperature inside the freezer is too
cold.
Temperature control is set too cold. Set the control to a warmer setting and
allow several hours for the temperature to stabilize.
Temperature of external freezer
surface is warm.
The exterior freezer walls can be as much as 30°F warmer than room
temperature. This is normal while the compressor works to transfer heat
from inside the freezer cabinet.
Popping or cracking sound when
compressor comes on.
Metal parts undergo expansion and contraction, as in hot water pipes.
This is normal. Sound will level off or disappear as freezer continues to
run.
Bubbling or gurgling sound, like
water boiling.
Refrigerant (used to cool freezer) is circulating throughout the system. This
is normal.
Vibrations.
Check to assure that the freezer is on a level surface.
Floor is uneven or weak. Freezer rocks on the floor when it is moved
slightly. Be sure floor can adequately support freezer. Level the freezer by
putting wood or metal shims under part of the freezer.
The freezer is touching the wall. Re-level the freezer and move it from the
wall.
See “Installation Instructions”.
Moisture forms on inside freezer
walls.
Weather is hot and humid, which increases internal rate of frost build-up.
This is normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently. Open the door less
often.
The door is not sealed properly.
Moisture forms outside of freezer.
Door is slightly open, causing cold air from inside the freezer to meet moist
air from outside.
The door will not close properly.
The freezer is not on a level surface.
The gasket is dirty.
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