20
PowerXL Grill Air Fryer Combo 12-in-1
Troubleshooting
Symptom
Possible Cause
Solution
The appliance does not work
The appliance is not plugged in.
Plug the Power Cable into a wall socket.
You have not turned the appliance on
by setting the cooking time and temperature.
Turn the Control Knob to select a preset and then
press the Start Button to begin the cooking process.
The appliance is plugged into a shared outlet.
Plug the appliance into a dedicated power outlet.
Food is not cooked
The Inner Pot is overloaded.
Use smaller batches for more even cooking.
The temperature is set too low.
Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken during
the cooking process.
See the “Shaking/Flipping (for Air Frying)” section.
Foods of different sizes are bring cooked together.
Cook similar-sized foods together.
White smoke coming from applliance
Too much oil is being used.
Wipe down to remove excess oil.
Accessories have excess grease residue from
previous cooking.
Clean the components and appliance interior
after each use.
French fries are not fried evenly
Potatoes are not prepped properly.
Consult a recipe for potato type and prep.
Fries are not cut evenly.
Cut fries thinner or reshape fries.
Fries are too crowded.
Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during
preparation.
Pat dry to remove excess starch.
Fries are not crispy
Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error message displayed
on Control Panel.
Varies
See the “Display Error Indicator” chart.