Problems and Solutions Guide
N
Problem
Possible Cause
Solution
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge battery for at
least 18 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Wrong type or improperly installed fuse
Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse before charging. For best
performance, do not use substitute parts.
Blown fuses
Make sure that the fuse in the battery is in good
condition. Replace a blown fuse with a Power Wheels
®
25 amp fuse. For best performance, do not use
substitute parts.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector.
Dead battery
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can have
it tested at your local Power Wheels
®
Authorized
Service Center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
Authorized Service Center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
Authorized Service Center
for diagnosis and repair.
IMPORTANT!
If you experience a problem with your vehicle, first check the Problems and
Solutions Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Affairs, toll-free at
1-800-348-0751
between 8 AM and 6 PM (EST) Monday through
Friday. Or, contact your local Power Wheels
®
Authorized Service Center. For the location
nearest you, please refer to the Authorized Service Center list beginning on page 35.
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