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ASSEMBLY
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PROBLEMS AND SOLUTIONS GUIDE
O
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized service center or
contact Power Wheels
®
Consumer Relations toll-free at
1-800-348-0751.
Hint! For faster service when calling Consumer Relations, completely charge the battery before calling and have the following available
by the phone:
• vehicle,
• vehicle model number (see label in battery compartment),
• vehicle production run number (see label in battery compartment).
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle runs in low speed, but
does not run in high speed.
Please note: The vehicle is
designed to operate in low
speed only in reverse.
High speed lock-out not disconnected.
The vehicle was pre-set to run only in low speed until you connect
the high speed hook-up. Follow the instructions on page 23 to
connect High Speed Hook-Up.
Note:
The high-speed connectors must be joined to use the high
speed grip.
When the foot pedal is pressed
one rear wheel spins
Operation of vehicle in low speed
It is possible that only one rear wheel may spin when both rear
wheels are raised off the ground and the vehicle is in low speed.
This does not necessarily indicate a problem. Check for proper
operation of the drive system by raising the rear wheels off the
ground and pressing the foot pedal. If only one rear wheel spins,
carefully press your hand on the spinning wheel to slow it down.
The other rear wheel should begin to spin. If the other rear wheel
does not begin to spin, there may be a problem with the vehicle.
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Sometimes the vehicle doesn’t
run, but other times it does
Loose wire or connector
Check all wires around the motors and all connectors to make
sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
When the go foot pedal is
pressed, the vehicle won’t run
without a push
Loose wire or connector
Check all wires around the motors and all connectors to make
sure they are tight.
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Battery's thermal fuse
constantly "trips", but the
vehicle is not overloaded
nor the driving conditions
too severe
Damaged battery
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Child is switching between FORWARD
and REVERSE without stopping
Teach your child to stop the vehicle before switching direction.
Loud clacking or grinding noise
from a motor-gearbox
Broken gears
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
warm during use and is not reason for
concern.
No action required.
If your charger does not get warm during use, it does not mean
that it is not working properly.
Battery makes a sizzling or
gurgling noise when charging
It is normal for some batteries to make
noise and swell slightly while charging
and is not reason for concern.
No action required.
If your battery does not make noise or swell slightly during
charging, it does not mean that it is not accepting the charge.
