PROBLEMS AND SOLUTIONS GUIDE
Q
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still
experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at
1-800-348-0751
between 9 AM and 7 PM
(EST) Monday through Friday and 11 AM and 5 PM (EST) Saturday. Or, contact your local Power Wheels
®
authorized service center.
For the location nearest you, please visit us on-line at
www.powerwheels.com
, or call
1-800-348-0751
.
Vehicle was running but
Loose wires or loose connectors
Check all wires and connectors. Make sure the
suddenly stopped
motor harness connector is tightly plugged into the battery,
and that there are no loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. Once a fuse has "tripped",
remove your foot from the pedal and wait approximately
25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle
by exceeding the 130 lbs maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or
run into fixed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact your local
Power Wheels
®
authorized service center.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger is
tightly plugged into the battery, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation
of the vehicle if the vehicle is overloaded or the driving
conditions too severe. Once a fuse has "tripped", remove
your foot from the pedal and wait approximately 25 seconds
before operating the vehicle again. To avoid repeated
automatic shutdowns, do not overload the vehicle by
exceeding the 130 lbs maximum weight capacity or by towing
anything behind the vehicle. Do not drive up hills or run into
fixed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal
fuse continually trips, contact your local Power Wheels
®
authorized service center.
Loose wires or loose connectors
Check all wires and connectors. Make sure the motor
harness connector is tightly plugged into the battery and that
there are no loose wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery are dead, you can have
it tested at your local Power Wheels
®
authorized
service
center.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact your local Power Wheels
®
authorized
service center for diagnosis and repair.
Motor damage
Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
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