Warranty Info
All Power Vac vacuums come with a (1) year warranty on the
shell, cord & motor (as seen below).W
ARRANTIES ARE ONLY VALID WITH A
PROOF OF PURCHASE
(i.e.: invoice or sales receipt). This warranty does not
cover product damage due to abuse, excessive wear or damage due to
the owner not providing the necessary care (i.e.: a tangled mess of a
power cord which is shorting out due to improper wrapping).
A return process must be done through the company you
originally purchased the product from.All returned merchandise for
credit (no older than 30 days from proof of purchase) will be subject to
inspection and be charged an 18% restocking fee. Power Vac will not
be responsible for return shipping charges.
A warranty card is included with the purchase of a new
vacuum. Please fill it out and return in a timely manner.
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Troubleshooting
1.
My vacuum turns on but my propeller will not spin.
-UNPLUG YOUR VACUUM!Unscrew the prop nut on the propeller,
remove prop and clear any debris that may be wrapped around
the motor shaft. This may be causing the motor to lock up.
2.
The power goes on and off when I wiggle the plug in the battery
outlet.
-Inspect the plug on your power cord. Is it in good condition?
Good condition = no corrosion or burnt spots. With repeated use
this plug can get worn out and cause power shortages to your
vacuum. If your power cord plug is damaged in any way, it is
recommended that you replace it.
3.
My vacuum will not run.
-Make sure battery is charged and cord is plugged in all the way.
-Has the fuse/breaker in your battery box popped? If so then
press it in to reset.
Follow the directions in step 1 & 2.
-Inspect battery connectors for corrosion.
-If you have been picking up the vacuum by its cord, and not the
provided carrying handle, the water tight seals inside the cord
and motor are most likely taking on water. When this happens
corrosion begins and the motor or cord can fail. At this point you
will need to replace the damaged parts.
Tech Support Help Line:
877-771-6970
Open Monday – Friday
8:00 am – 4:00 pm EST
E-mail:
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