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© Baxi Heating UK Limited 2010

Publication No. 5117330 - Iss. 5 (3/10)

Information Label

6.0 Warranty & Service

Standard Warranty Term & Conditions

12 Months Free Warranty - register today

To receive your 12 months free warranty please complete the form supplied
with the boiler or simply call 

heateam

, the service of Baxi Heating UK Ltd on 

0800 731 1644.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system
or the operation of the boiler

You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division 

heateam

on 

0844 871 1560

to book an

engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -
2pm, excluding Christmas Day and New Years Day.

When calling 

heateam

it would be helpful if you could have the following

information to hand:-

1

boiler serial number (see opposite).

2

boiler make and model number.

3

Your installer name and address details.

4

Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be faulty from
manufacture.

Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.

The warranty runs for 12 months from the date your product is installed.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.

Any other defects or failures, either in the connected heating system or
outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.

Annual Service

To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family can
continue to enjoy heating and hot water comfort. To arrange an annual service
from one of our Baxi Heating UK Ltd heating experts, please call 
Tel: 0844 871 1545.

All descriptions and illustrations provided in this leaflet have been carefully

prepared but we reserve the right to make changes and improvements in

our products which may affect the accuracy of the information contained in

this leaflet. All goods are sold subject to our standard Conditions of Sale

which are available on request.

Serial Number

Date of Installation

Installer Details (name, address and contact number(s))

Please complete the boxes below

P O T T E R T O N

A   T r a d i n g   D i v i s i o n   o f   B a x i   H e a t i n g   U K   L t d   ( 3 8 7 9 1 5 6 )

A   d i v i s i o n   o f   B a x i   G r o u p

Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe

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Summary of Contents for FSB 30 HE

Page 1: ...er Guide and Important Warranty Information Please keep these instructions in a safe place If you move house please hand them over to the next occupier Promax FSB 30 HE Floor Standing Fanned Flue Condensing Boiler You can rely on ...

Page 2: ...g address The Company Secretary Baxi Heating UK Ltd The Wyvern Business Park Stanier Way Derby DE21 6BF Full acknowledgement of author and source must be given WARNING Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages This product has an energy rating A on a scale of A to G For more information see www boiler...

Page 3: ...h for frost protection 1 4 In Operation 1 The Promax FSB 30 HE is a high efficiency condensing boiler In common with other condensing boilers its exceptional efficiency means the flue gases are cooled to such an extent that a plume of water vapour is often visible at the outside flue terminal The amount produced depends on system design product use and outside air temperature but it is not harmful...

Page 4: ...e shut down the boiler see Section 1 2 and consult your Installer as an appliance or system fault is indicated 2 2 Resetting 1 Allow the boiler to cool if hot 2 Hinge down the facia cover 3 Press the Reset Button Fig 3 4 If the boiler will not reset see the LED Fault Indication Label on the inside of the facia cover 5 Further fault finding is described in Section 5 1 Check List Low High Reset Fig ...

Page 5: ...r is installed in a compartment do not use it for storage purposes 6 Flammable materials must not be stored in close proximity to your boiler 7 Avoid skin contact when your boiler is in operation as some surfaces may get hot e g pipework 8 Ensure that the flue terminal outside the house does not become damaged or obstructed particularly by foliage 9 It is important that the condensate drain system...

Page 6: ...ements of Directive 92 42 EEC on the energy efficiency requirements for new hot water boilers fired with liquid or gaseous fuels Type test for purpose of Regulation 5 certified by Notified Body 0087 Product Production certified by Notified Body 0086 Ref 86 BL 647 For GB IE only 4 2 Benchmark Commissioning Checklist 1 Please ensure that the installer has fully completed the Benchmark Checklist on t...

Page 7: ...act your Installer If you have followed the steps in this simple checklist but your boiler still does not operate contact your installer Any repairs to the boiler will usually be the responsibility of the Installer during the warranty period Installer Help line Should your installer need assistance he she can contact our trade support help line for diagnostic and remedy advice If you smell gas Do ...

Page 8: ...annot be repaired or is uneconomic to repair The warranty runs for 12 months from the date your product is installed What this warranty does not cover Repairs to boilers which haven t been installed and commissioned properly and as set out in the installation instructions this includes the need to flush the system effectively and add a suitable corrosion inhibitor Any damage caused by hard water s...

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