POSBank ANYSHOP PRIME User Manual Download Page 104

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104

6. Troubleshooting

(1) Network Issues

Symptom

Corrective Procedure

Cannot access LAN

▪

Check if hub or switch is working correctly

▪

Check RJ45 cable connection

▪

Check if LAN LEDs are on/off

▪

Reinstall LAN card

▪

Replace motherboard

(2) MSR Issues

Symptom

Corrective Procedure

MSR does not respond

▪

Check MSR reader cable connection

▪

Check motherboard and LCD cable connection

▪

Check MSR board cable connection

(3) USB Issues

Symptom

Corrective Procedure

USB port doesn’t work

▪

Check Windows device manager for device recognition

▪

Check USB device status and connection

▪

Erase and re-install USB driver

▪

Change USB device

(4) LCD Issues

Symptom

Corrective Procedure

LCD backlight doesn’t work

▪

Check LCD cable connection

▪

Check inverter cable connection

▪

Replace inverter cable

▪

Change LCD panel

Summary of Contents for ANYSHOP PRIME

Page 1: ...Point of sale system ANYSHOP PRIME USER manual ANYSHOP_PRIME PBUM_E Rev001 150421...

Page 2: ...NNECTION 30 11 SETTING UP POWER CABLE CONNECTION 31 12 SWITCHING ON POS 32 13 SHUTTING DOWN POS 33 14 SYSTEM DRIVERS 34 2 ANYSHOPPRIMEMODULEPOSSYSTEMREPLACEMENT 35 1 SEPARATING LCD MONITOR MODULE 35 2...

Page 3: ...3...

Page 4: ...4 POSBANK USER manual Revision History Changes to theANYSHOP PRIME USER manual are listed below Rev No Revision History Date author ANYSHOP_PRIME PBUM_E J1900 2015 04 21...

Page 5: ...rts PS 2 1 Port reserved for Keyboard Mouse Serial port COM 1 3 with 5V 12V power output on 9pin LAN Dual LAN Realtek RTL 8111G Ethernet Controller Audio Realtek ALC 892 Line out Mic in Display port V...

Page 6: ...6 1 Specification Outside size...

Page 7: ...7 2 Specification Module Explode view...

Page 8: ...8 3 Specification Body ExplodeView...

Page 9: ...9 4 Specification Monitor ExplodeView...

Page 10: ...10 5 Specification Hinge Explode view...

Page 11: ...ed for technically qualified personnel It is not intended for general audiences Document Organization The chapters in this Product User s manual are arranged as follows 1 product package contents 2 sy...

Page 12: ...FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cau...

Page 13: ...to the manufacturer Neither this manual nor any of the material contained herein may be reproduced without express written consent of the author ANYSHOP e2 D25 and POSBANK are trademarks of POSBANKCo...

Page 14: ...ished replacement parts free of charge with one way shipping costs borne by the seller The customer shall however be responsible for the return delivery costs The 2nd year also includes free of charge...

Page 15: ...ous damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating These o...

Page 16: ...formance and reduced life cycle 5 Do not interfere with or obstruct metal components inside product Doing so may cause the risk of fire or electric shock 6 Do not pull on power cable or peripheral dev...

Page 17: ...g equipment such as heaters motors fluorescent lights TVs etc as it may cause interruption or interference with normal operation Installation location For optimal performance the product should be kep...

Page 18: ...e to shocks or vibration 7 Install product away from sewing machines welding equipment electric stoves audio equipment and other high frequency generating equipment 8 Installation and use in close pro...

Page 19: ...minal main unit power cable user manual and driverCD are included in the package If any items are missing or damaged please contact your dealer for assistance All user manuals and drivers are availabl...

Page 20: ...20 Optional Devices 2nd LCD monitor 12 1 Optional Devices 2nd LCD monitor 9 7 Optional Devices CDP Customer display...

Page 21: ...film from touch screen to prevent possible operating difficulties 2 Attach all optional parts before setting up the main POS unit 3 Product Outline Each part of product may differ depending on the sp...

Page 22: ...on this side of the system 1 LCD Touch panel display 2 LAN LED 3 Storage Default HDD LED 4 Power LED 5 Magnetic stripe reader MSR Option 6 Dallas I button reader Option 7 Smart card reader SCR Option...

Page 23: ...23 Side view 1 I O port cover 2 USB port option 3 Customer display Option 4 Storage Default HDD 2 1 4 2 3...

Page 24: ...ort Details I O ports may differ according to product model or options I O view 1 Raise the main display unit 2 Pull the bottom and lift up the I O port cover Do not pull cable Disconnect cap from bas...

Page 25: ...25 Standard I O port J1900...

Page 26: ...26 6 Setting up Keyboard Mouse Connection Connecting the keyboard to the PS 2 port on the bottom panel or connecting the USB type keyboard and mouse to the USB port on the bottom panel...

Page 27: ...me USB devices optional devices are only functional with specific driver software installed If multiple USB devices are used together this may result in abnormal functionality Using a USB hub with ext...

Page 28: ...When connected properly the LAN LED light will be switched on Through a network hub Refer to the table below for the LAN port LED indications LINK ACT LED SPEED LED Status Description Status Descripti...

Page 29: ...n connection Audio out port lime This port connects a headphone or a speaker In4 channel 6 channel and 8 channel configuration the function of this port becomes Front SpeakerOut Microphone port pink T...

Page 30: ...30 10 Setting up Printer Connection Connect printer cable to either Serial USB port as required...

Page 31: ...able Connection The ANYSHOP PRIME POS system is equipped with a 12V 5A power adapter Connect the cable to the DC IN port on system IO panel CAUTION Do not pull on the adaptor cable Disconnect cable wi...

Page 32: ...12 Switching On POS 1 Press POWER button on the POS unit POWER LED will light up The power switch is located right hand side of the main body under the display unit 2 Confirm that Windows loads correc...

Page 33: ...tability we recommend closingWindows from theO S Please make sure that you have closed all applications before closingWindows 1 Click Start and select Turn off Computer 2 Click Shut Down to closeWindo...

Page 34: ...ver will automatically install by clicking SETUP EXE in your driverCD If you require any help with installing or using ourOPOS system please contact our customer USER center Folder of contents of POS...

Page 35: ...1 Separating LCD monitor module Warning Completely remove power cable when opening main unit or installing optional devices LCD monitor module Step1 Please lift up the I O cover Step2 Remove the adap...

Page 36: ...36 LCD monitor module Step3 Lift up the LCD monitor Step4 Turn the 2 hand screws to open direction Step5 Remove the monitor cable...

Page 37: ...37 LCD monitor module Step6 Lift up the LCD monitor module and detach from the main body Step7 Separate LCD monitor module Step8 LCD monitor module is now Replacement...

Page 38: ...Hinge module Warning Completely remove power cable when opening main unit or installing optional devices HINGE module Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap f...

Page 39: ...39 HINGE module Step3 Lift up the LCD monitor Step4 Turn the 2 hand screws to open direction Step5 Remove the monitor cable...

Page 40: ...40 HINGE module Step6 Lift up the LCD monitor module and detach from the main body Step7 Separate LCD monitor module Step8 Remove the 4 screws Step9 Separate the hinge module...

Page 41: ...g Back cover Warning Completely remove power cable when opening main unit or installing optional devices Back cover Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap fro...

Page 42: ...42 Back cover Step3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Separate the Back cover...

Page 43: ...Mother board Warning Completely remove power cable when opening main unit or installing optional devices Mother Board Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap f...

Page 44: ...ep3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and li...

Page 45: ...45 Mother Board Step6 Remove the cables Zoom in Caution Look at the frame hook before pull and lift up Step4 1 Step4 2 Hook...

Page 46: ...46 Mother Board Step7 Remove the 8 Hexagon bolts and remove the 4 screws Step8 Replace the motherboard...

Page 47: ...parating HDD Warning Completely remove power cable when opening main unit or installing optional devices HDD Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from base...

Page 48: ...48 HDD Step3 Raise the main LCD monitor Module Pull the bottom and lift up the I O port cover Step4 Pull out HDDTray by pressing the grip Step 4...

Page 49: ...ly in opposite directions as in image Step6 HDD will be separated smoothly Step7 Assemble HDD bottom to joinTray bottom Caution Power must be disconnected before replacing HDD Before replace the devic...

Page 50: ...ces Warning Completely remove power cable when opening main unit or installing optional devices 1 LCD monitor module LCD monitor module Step1 Please lift up the I O cover Step2 Remove the adapter cabl...

Page 51: ...51 LCD monitor module Step3 Lift up the LCD monitor Step4 Turn the 2 hand screws to open direction Step5 Remove the monitor cable...

Page 52: ...52 LCD monitor module Step6 Lift up the LCD monitor module and detach from the main body Step7 Separate LCD monitor module Step8 LCD monitor module is now Replacement...

Page 53: ...ule Option Warning Completely remove power cable when opening main unit or installing optional devices CDP Option Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from...

Page 54: ...p3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and lif...

Page 55: ...Option Step6 Put holes in the sample place Image reference Step7 Reassemble Mother board reverse procedure of Step4 CABLE Zoom in Caution Look at the frame hook before pull and lift up Step4 1 Step4...

Page 56: ...ption Step8 Reassemble Mother board reverse procedure of Step3 Step9 Assemble the CDP module with the mother board bracket of the body Step10 Assemble CDP module to back of Mother board bracket by han...

Page 57: ...57 CDP Option Position Put holes in the sample place Image reference VGA1 connect Mother board VGA1 connect...

Page 58: ...58 CDP Option Step11 Reassemble back cover procedure of Step1 4...

Page 59: ...rning Completely remove power cable when opening main unit or installing optional devices 2nd display 10inch 12 1 inch monitor Option Step1 Please lift up the I O cover Step2 Remove the adapter cable...

Page 60: ...60 2nd display 10inch 12 1 inch monitor Option Step3 Lift up the LCD monitor Step4 Turn the 2 hand screws to open direction Step5 Remove the...

Page 61: ...61 2nd display 10inch 12 1 inch monitor Option Step6 Lift up the LCD monitor module and detach from the main body Step7 Separate LCD monitor module...

Page 62: ...or Option Step11 Assemble the 2nd display with the Hinge of the body 2nd display Step8 Fit lower hinge cap under Hinge to put holes in the sample place Step9 Assemble the 2nd display with the Hinge St...

Page 63: ...63 2nd display 10inch 12 1 inch monitor Option Step12 Remove the I O Cover Step13 Fit lower hinge cap under Hinge to put holes in the sample place VGA port...

Page 64: ...64 2nd display 9 7inch 12 1 inch monitor Option Position Put holes in the sample place Image reference VGA Port...

Page 65: ...ion complete The unit is successfully installed if theO S boots on the 2nd display unit 2nd display 10inch 12 1 inch monitor Option Step14 Carefully equip touch monitor Step15 Tighten the rear screws...

Page 66: ...66 2ND Display BIOS setting mode 2nd display 10inch 12 1 inch monitor Option Step16 While booting POS device press Delete key and enter into BIOS mode Select Chipset South Bridge...

Page 67: ...67 Step17 Change VGA 12V Configuration Disabled to Enabled Step18 Press the F4 key to save and exit...

Page 68: ...ule Option Warning Completely remove power cable when opening main unit or installing optional devices MSR OPTION Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from...

Page 69: ...69 MSR OPTION Step3 Assemble 2 screws from side using hand as shown above Step 4 Assemble the MSR...

Page 70: ...70 MSR Option Step 5 Monitor under put holes in the sample place...

Page 71: ...on the toolbar Position SUPPORT Firmware and Drivers Step8 Search the MSR at search engine Step9 Download the MSR mapper file file name POS Peripherals MSR Utility _Magnetic Stripe Reader MSR Utility...

Page 72: ...72 Step11 Click NEXT Step12 After the installation is complete Select Device to Make sure that the choice is normally a FW update...

Page 73: ...Replacement Warning Completely remove power cable when opening main unit or installing optional devices USB Option Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap fro...

Page 74: ...p3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and lif...

Page 75: ...75 USB Option Step6 Put a mother board on the body Step4 1 Step4 2 Hook Zoom in Caution Look at the frame hook before pull and lift up...

Page 76: ...76 USB Option Step7 Remove the USB module Step8 Replace the USB module...

Page 77: ...ule Option Warning Completely remove power cable when opening main unit or installing optional devices Speaker Option Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap f...

Page 78: ...Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and lift...

Page 79: ...tion Step6 Assemble 2 Speakers to inner side of body by screws Step7 Connect each Mother board Speaker connector to Speaker cable Zoom in Caution Look at the frame hook before pull and lift up Step4 1...

Page 80: ...80 Speaker Option Position Connect each Mother board Speaker connector to Speaker cable Harness No ANH 50 Assemble Right Harness No NDH 05 Extension Cable SPEAKER R INSERT BODY Mother board Harness...

Page 81: ...81 Speaker Option Harness No ANH 50 Assemble Left Step8 Reassemble back cover procedure of Step1 4 SPEAKER L INSERT BODY...

Page 82: ...Option Warning Completely remove power cable when opening main unit or installing optional devices Memory Option Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap from b...

Page 83: ...ep3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and li...

Page 84: ...84 Memory Option Step6 Place Mother board as in image Step7 Install the Memory Zoom in Caution Look at the frame hook before pull and lift up Step4 1 Step4 2 Hook...

Page 85: ...85 Memory Option Memory installation position...

Page 86: ...86 Memory Option Step8 Assemble the RAM SODIMM from the socket Retaining clip DDR SODIMM notch...

Page 87: ...87 Memory Option Step9 Reassemble back cover procedure of Step1 4...

Page 88: ...Option Warning Completely remove power cable when opening main unit or installing optional devices Cash drawer Option Step1 Please lift up the I O cover Step2 Remove the adapter cable Disconnect cap f...

Page 89: ...Step3 Remove the 2 screws on front Step4 Remove the Back cover pushing It outward Step5 Turn hand screw and remove Mother board Bracket Pull and lift up Caution Look at the frame hook before pull and...

Page 90: ...90 Cash drawer Option Step6 Use cutter or ripper to remove Io bracket blanking Blanking Zoom in Caution Look at the frame hook before pull and lift up Step4 1 Step4 2 Hook...

Page 91: ...91 Cash drawer Option Step7 Assemble a hexagon bolt and fasten Screw to cash drawer Same image about step6...

Page 92: ...92 Cash drawer Option Step8 Assemble cable to Mini PCI Board Step9 Insert Mini PCI Board and fasten two screws Zoom in...

Page 93: ...93 Cash drawer Option No1 Cash drawer to Mini PCI No2 Mini PCI to Mother board COM5 Cash drawer MINI PCIE 2 1 Harness No NDH 212 1 Mother board COM5 Mini PCIE Mini PCIE Cash Drawer Harness No A2H 211...

Page 94: ...94 Cash drawer Option Step10 Reassemble back cover procedure of Step1 4...

Page 95: ...g components use a grounded wrist strap or touch a safely grounded object or a metal object such as the power supply case to avoid damaging them due to static electricity 3 Hold components by the edge...

Page 96: ...96 2 1 Motherboard Layout This includes description of the jumpers and connectors on the motherboard Motherboard view 1 2 3 6 7 8 19 18 21 22 27 23 4 5 9 10 11 12 13 14 15 16 17 19 20...

Page 97: ...ion 1 USB 9 2 USB 7 8 3 RESET 4 SWITCH 5 COM5 6 7 Front monitor connector 8 SYS FAN 9 10 11 PARALLEL 12 LVDS1 13 LVDS_P2 14 15 EDP1 16 SPEAKER L R 17 SPDIF1 18 VGA1 19 SATA 1 2 20 SATA_PWR_CN1 CN2 21...

Page 98: ...dapter Input 12V Pin Num Description 1 GND 2 NC 3 12V 4 12V LAN port RJ45 Pin Num Description Pin Num Description 1 Transmit 5 Reserved 2 Transmit 6 Receive 3 Receive 7 Reserved 4 Reserved 8 Reserved...

Page 99: ...RES 12 ID1 SDA 5 GND 13 Hsync 6 RED_RTN 14 Vsync 7 GREEN_RTN 15 ID3 SCL 8 BLUE_RTN Serial port COM1 COM2 COM3 Pin Num Description Pin Num Description 1 DCD 6 DSR 2 RXD 7 RTS 3 TXD 8 CTS 4 DTR 9 0V 5V...

Page 100: ...the computer and unplug the power cord 2 Remove the onboard battery 3 Move the jumper cap from pins 1 2 default to pins 2 3 Keep the cap on pins 2 3 for about 5 10 second them move the cap back to pin...

Page 101: ...101 2 COM1 COM2 RI 5V 12V Select JCOMPWR1 JCOMPWR2 3 LVDS Backlight control mode JLVDS_P1 3 4 R1 Default 5V 12V 1 2 1 2 1 2 1 None PWM Mode PWM Mode Default 1...

Page 102: ...102 4 LVDS Backlight power selection JLVDS_P3 5 VGA2 power selection CRT_SEL 1 3 3V 5V Default 1 1 5V 12V Default 1...

Page 103: ...103 6 OnboardTouch function Enable Disable selection USB_SEL 1 Disable Enable Default 1...

Page 104: ...nd Check MSR reader cable connection Check motherboard and LCD cable connection Check MSR board cable connection 3 USB Issues Symptom Corrective Procedure USB port doesn t work Check Windows device ma...

Page 105: ...es off abruptly and system does not load Check A C cable connection Check motherboard power connection Check CPU settings status Check DRAM settings Check power button cable connection Change power ad...

Page 106: ...et 2 Disconnect all cables from the POS main unit before attempting reparation 3 Keep all components in the static proof packaging provided until ready for installation 4 If the device still is not fu...

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