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PORSCHE DESIGN BLACKBERRY P'9982, User Manual

Introducing the exquisite Porsche Design BlackBerry P'9982 with a sleek and luxurious design. Enhance your user experience with the well-crafted user manual, available for free download from manualshive.com. Discover the power and elegance of this device and unlock its full potential with the comprehensive manual at your fingertips.

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Your media card isn't recognized

The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.

Media card is password protected

A password is blocking access to the media card and data stored on it. Insert a media card into your 

BlackBerry device that isn't password protected.

Your media card is read-only

You can view and open files on the media card. You can't move, delete, or modify the files on the media 

card.

Your media card isn't responding

The media card isn't communicating with your BlackBerry device. Consider using a different media card.

No media card was found

Make sure that there is a media card in your BlackBerry device and that it's inserted properly.

Troubleshooting: Storage space

My device isn't recognized when I connect it to 
my computer

If your computer doesn't automatically detect your BlackBerry device, try the following:
• Check the USB cable and points of connection.

• On the home screen, swipe down from the top of the screen. Tap   Settings > Storage and 

Access. Depending on the operating system on your computer, change USB Connections to 

Connect to Windows or Connect to Mac.

• Consider updating or installing device drivers on your computer. The drivers you need are 

automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your 

computer, visit 

www.blackberry.com/BlackBerryLink

 and select the Windows or Mac option.

Documents and files

User Guide

183

Summary of Contents for BLACKBERRY P'9982

Page 1: ...PORSCHE DESIGN P 9982 Smartphone User Guide ...

Page 2: ...Published 2013 09 17 SWD 20130917152447262 ...

Page 3: ...t Previews 54 About Lock Screen Notifications 54 Troubleshooting Ring tones sounds and alerts 55 Messages 57 BlackBerry Hub 57 Passwords and security 77 Security 77 Work space and BlackBerry Balance 90 BlackBerry ID 95 Password Keeper 98 Media 103 Camera 103 Pictures 108 Music 112 Videos 118 BlackBerry Story Maker 121 Media sharing 123 Maps and locations 125 Maps 125 Location services 128 Compass ...

Page 4: ...trol 163 Games 167 Organizing apps 169 Documents and files 171 Documents To Go 171 File Manager 176 Storage space and media card 179 Settings and options 185 Connections 185 Software Updates 201 Language 201 Keyboard and typing 202 Battery and power 208 Accessibility 212 BlackBerry Link features on your device 219 Legal notice 223 ...

Page 5: ...ents On devices with a touch screen keyboard the tone for key presses on shift symbol and delete keys are different so you can distinguish the keys from regular key presses When you select text for editing a menu appears on the screen to enable you to cut copy and paste text more quickly For more information see Keyboard and typing Camera Face detection The camera detects faces in the viewfinder a...

Page 6: ...C tag data on the go For more information see NFC and Smart Tags BlackBerry Browser You can quickly see your browsing history by touching and holding the back button beside the address bar You can invert the colors in reader mode to display white text on a black background For more information see Browser Introducing BlackBerry 10 new apps and features Introducing the reinvented BlackBerry an inte...

Page 7: ...o quickly by tapping anywhere on the screen Time Shift mode captures several milliseconds before and after your picture so you can pinpoint the best frames to create the perfect shot For more information see Camera BlackBerry Story Maker BlackBerry Story Maker allows you to combine your pictures videos and music into a stunning HD movie that you can view later and quickly share with others You can...

Page 8: ...ported DLNA Certified devices such as computers TVs or other home entertainment equipment or use an HDMI cable to display your media files on a TV or computer For more information see Media sharing Picture editing You can edit pictures directly on your device Crop and rotate the picture reduce red eye or apply a variety of enhancements and artistic styles For more information see Pictures Video ed...

Page 9: ...contact info and even webpages between your BlackBerry device and other NFC enabled devices simply by tapping the back of your devices together You can also use NFC on your device to pay for items and to create and store Smart Tags containing URLs phone numbers and more that you can share with others For more information see NFC and Smart Tags BlackBerry Balance Take your device to the office for ...

Page 10: ...o I get to the menu There is no Menu key on BlackBerry 10 devices You can open menus by tapping the icons at the bottom of the screen and by touching and holding items on the screen Get started User Guide 10 ...

Page 11: ...r messages All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device To get to the BlackBerry Hub on the home sc...

Page 12: ... screen or find new apps Where are my tasks memos and voice notes If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device your tasks memos and voice notes should be in the new BlackBerry Remember app If you previously used tasks in BBM Groups you still have access to those tasks in BBM Where do I find my files You can find your files in the File Manager...

Page 13: ...rom your old device after you download and open the Password Keeper app Where can I find details about my device OS and hardware On the home screen swipe down from the top of the screen Tap Settings About To change the type of information displayed tap an option in the drop down list How do I search If you are looking for something on your BlackBerry device or the Internet at the bottom of the hom...

Page 14: ...Home screen at a glance Get started User Guide 14 ...

Page 15: ...om your different accounts from one convenient location Contacts Access the contacts from all of your accounts as well as their updates and your shared activities in a single app Browser View webpages more easily using the reader mode and share webpages quickly with your contacts Calendar Get started User Guide 15 ...

Page 16: ...productivity app for collecting and categorizing the information you want to remember Docs To Go Create edit and format Microsoft Word documents and Microsoft Excel spreadsheets Edit view and present Microsoft PowerPoint presentations Pictures View edit and share pictures that you take with the Camera app or that are saved on your device Music Share your music quickly and easily with your contacts...

Page 17: ...s and opportunities for your career Maps Search for places get turn by turn directions and save favorite places Games Find games to download and play Add your friends so that you can view their games or challenge them to a game YouTube Share your videos with friends family and the world Voice Control Speak your commands to make a call send messages search the Internet and more Clock Track the time...

Page 18: ...them with others over email BBM and more Phone Place conference calls check voice mail or move a call to BBM Video Camera Includes front and rear cameras and a Time Shift mode to help you capture the perfect picture Setup Set up your accounts personalize your device and watch tutorials about using BlackBerry 10 OS Help Find out how to do things quickly on your device read FAQs and learn tips that ...

Page 19: ...kBerry ID or create a new one If you are not sure if you already have a BlackBerry ID on your computer visit www blackberry com blackberryid You can use the Setup app to Add your email BBM instant messaging and social networking accounts Set up your payment options for purchases you make from the BlackBerry World storefront Transfer data from a device running BlackBerry 7 or 7 1 Customize and pers...

Page 20: ...thorize Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10 you can add your work account to your device and take advantage of features like BlackBerry Balance If you organization hasn t upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and h...

Page 21: ...s 2 Enter the email address 3 Tap Next 4 Enter the password for the account 5 Tap Next 6 On the Forwarding screen complete the fields to add a forwarding email address 7 Tap Next Note It can take 5 to 15 minutes before your email is forwarded to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMA...

Page 22: ...dia card Switching from a BlackBerry device that has BlackBerry Protect installed You can use BlackBerry Protect to transfer supported data such as contacts from your current device s backup file to your new device Learn how to switch devices using BlackBerry Protect Switching from an iPhone or Android device You can download the device switch app from BlackBerry World Learn how to switch devices ...

Page 23: ...those contacts to your old device before you back up your device data Tip To copy contacts from your SIM card to your old device s built in media storage in your contact list on your old device press the key SIM Phone Book Press the key Copy All To Contacts Power and charging Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device Put your device in standby mode...

Page 24: ...extended period of time rather than charging in small increments for example charging for less than 15 minutes Avoid using your device while it is charging to help it charge faster Charge your device often even when the battery charge isn t low Avoid leaving your device in extremely hot or cold places such as on a vehicle dashboard Avoid leaving your device turned off with a low battery power leve...

Page 25: ... apps and personal data on your device 1 If you don t have a work space password to create one on the home screen swipe down from the top of the screen Tap Balance Set Password Type a password 2 On the home screen swipe down from the top of the screen To immediately lock your work space tap To automatically lock your work space after a set amount of time tap Balance Lock work space after Take care...

Page 26: ...ide your finger left and right Use a slider If a slider appears on your screen you can use the slider to progress through a file such as a song or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle Select items Do any of the following To select an item simply tap it If the item can be opened it will open if not it will be highlighted To highli...

Page 27: ...at appear on the right side of the screen slide your finger over them To find the settings and help swipe down from the top of the screen In an app you can see the settings for that particular app If you are not in an app you can see the device settings Show the keyboard Using two fingers swipe up from the bottom of the screen Tip To hide the keyboard tap the screen outside a text entry field If y...

Page 28: ...ifications settings you can change the settings for your ring tone sounds or alerts and set the volume level of the notifications number of vibrations and more Your Porsche Design P 9982 smartphone from BlackBerry includes a unique and customized ring tone that only the owners of the P 9982 smartphone from BlackBerry have access to 1 On the home screen swipe down from the top of the screen 2 Tap S...

Page 29: ...community forums Share tips and solutions on social networks and BlackBerry blogs Visit blackberry com contact for information about who to call for warranty information billing repairs or technical support Testing your device hardware You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app The BlackBerry Virtual Expert app guides you through troubles...

Page 30: ...ervice provider or local repair center about the issue Tutorial Searching the Help app on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Device Switch Before you switch devices For information...

Page 31: ...evice and the BlackBerry World storefront If you log in to your BlackBerry 10 device with your BlackBerry ID you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID such as BBM and BlackBerry Protect Note BlackBerry App World is called BlackBerry World on BlackBerry 10 devices Update BBM Although it s n...

Page 32: ... device s home screen click Options About or click Options Device About Device Versions When you switch to a new BlackBerry device using the Device Switch feature in the Setup application you can move alarm settings BBM contacts browser bookmarks text messages phone history and wireless connection profiles between BlackBerry devices This feature is designed to move personal data but not work data ...

Page 33: ...e using a media card Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en After you switch devices For information about returning your previous device to BlackBerry for recycling and safe disposal visit www blackberry com recycling The recycling and trade up program is only available in certain areas Restoring BBM The first time that you op...

Page 34: ...p and the Password Keeper app are imported Credit card credentials are not imported After the Password Keeper data is imported it is removed from the backup file however other personal data remains in the backup file Tips after switching devices After you have finished switching BlackBerry devices consider doing the following If you have a media card move it from your old device to your new device...

Page 35: ...erry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier you can still add your work account and have it use Microsoft Exchange ActiveSync For more information contact your administrator Make sure you know the following from your administrator Your username Your enterprise activation password Server name 1 On the Add Account screen tap Work Account 2 Enter the username act...

Page 36: ...to the forwarding email address To receive your BlackBerry email on your device make sure that you add the forwarding email account to your device Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator Messaging server type POP or IMAP Incoming and outgoing messaging server address Incoming and outgoing messaging server port ...

Page 37: ...will receive a password reset email If you complete the steps to reset your password on a computer the password reset email can only be viewed on a computer and isn t delivered to your device If you follow the steps to reset your password on your device the password reset email will be delivered to your device Complete the instructions in the email to reset your BlackBerry ID password Some of the ...

Page 38: ...the size of font that you want to use Set a picture as your wallpaper 1 Open a picture 2 Tap Wallpaper Tip If you zoom in to the picture and then set it as your wallpaper the zoomed in part of the screen is what will appear as your wallpaper Change your display language 1 On the home screen swipe down from the top of the screen 2 Tap Settings Language and Input 3 In the Language drop down list tap...

Page 39: ...ngs Security and Privacy Device Password Lock Device When Holstered To unlock your device press the Power Lock key on the top of your device Swipe up from the bottom of the screen When prompted enter your device password Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity you can lock your work space and continue to access p...

Page 40: ...vice press the Volume Up key and the Volume Down key at the same time Note If you have BlackBerry Balance installed on your device and your work space is unlocked screen shots are saved in your work space Search Search your device When you search your BlackBerry device from the home screen your results are categorized by file type and application type If you search from within an application your ...

Page 41: ...er your BlackBerry device stores your search history which categories to include in searches and which search engines to use to extend your searches to the Internet You can also clear your search history from this screen 1 On the home screen swipe down from the top of the screen 2 Tap Settings Search 3 Tap the settings you want to change 4 Change your search settings Do more with your search resul...

Page 42: ...Get started User Guide 42 ...

Page 43: ...ne app tap 2 Dial a number 3 Tap Call Call a recent number or speed dial contact 1 In the Phone app tap 2 Tap a name number or speed dial contact Tip To choose the phone line or app you want to use when you call a recent number touch and hold a recent number Tap Phone User Guide 43 ...

Page 44: ... if the caller is a BBM contact the Reply Now message is sent as a BBM message If the caller is not a BBM contact the Reply Now message is sent as a text message After dismissing a call do any of the following To send one of the default Reply Now messages tap a message To compose a new message tap Custom Message Type a message and tap Send Put a call on hold While on a call press and hold until Ca...

Page 45: ...om a conference call 1 While in a conference call to view the conference call participants tap 2 Do one of the following To remove a person from the conference call and hang up tap To remove a person from the conference call and keep them in a separate call tap Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or whe...

Page 46: ...o chat with someone who isn t a BBM contact you will be asked to add the person to BBM before you start your BBM Video chat While on a call tap Add a contact or number to your speed dial list You can add a total of nine contacts or numbers to the speed dial list at the top of the Calls screen By default your voice mail access number is included in your speed dial list 1 In the Phone app tap or 2 T...

Page 47: ...ock calls When you block calls you can block all incoming or all outgoing calls and all incoming or all outgoing calls when roaming Contact your wireless service provider for more info on blocking specific phone numbers Depending on your wireless service provider this feature might not be supported Note If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone ...

Page 48: ...ity Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 In the Phone app swipe down from the top of the screen 2 Tap Priority Calling 3 Set the Use Priority Calling switch to On To choose your phone line when you make a call on the Calls screen tap the Select Line drop down list To use a specific phone line tap a phone line To automatically use you...

Page 49: ...e a variety of voice mail settings and options from your BlackBerry device without having to call into your voice mail service Your voice mail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voice mail message as you listen to it You can also forward a voice mail message send a reply to the person who left you a voice mail message or delete a vo...

Page 50: ... greeting tap Phone Number To play your name as your voice mail greeting tap Name To record a custom voice mail greeting tap Personal Message Change your voice mail password Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen tap 2 Tap Change Password Prevent voice mail messages from downloading while you are roam...

Page 51: ...deo chat In a BBM chat the Phone app or the Contacts app tap Accept or decline a BBM Video chat or BBM Voice chat Tip Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the invitation When you receive a BBM Video chat or BBM Voice chat invitation the name of the contact appears in the middle of your screen To accept a chat touch and hold the ...

Page 52: ...ime In a BBM Video chat do any of the following To switch to your rear facing camera tap To share your screen tap Mute your microphone in a BBM Video chat In a BBM Video chat tap Move your video thumbnail around the screen 1 Touch your video thumbnail 2 Drag the thumbnail to a different corner of the screen Move your BBM Video chat to an external display If necessary connect your device to the ext...

Page 53: ...application and change the settings You can also customize the number of vibrations here Turn off all ring tones and sounds except for calls 1 On the home screen swipe down from the top of the screen 2 Tap Settings Notifications 3 Select the Phone Calls Only mode Tip To turn on the ring tone for calls while your device is in Bedside mode open the Clock application swipe down from the top of the sc...

Page 54: ...ettings to only display the priority messages in an app as Instant Previews On the Notifications settings screen tap an application In the Instant Previews drop down list tap Priority Only Respond directly to Instant Previews You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you re currently in While you re responding to a preview incoming...

Page 55: ...or message Try the following actions On the home screen swipe down from the top of the screen Verify that Silent Mode isn t turned on If you created a custom alert for a contact in the Contacts app tap a contact Verify that the Volume setting isn t set to Silent and that the Vibration setting isn t set to Off My device doesn t display Instant Previews If BlackBerry Balance is set up on your BlackB...

Page 56: ...Phone User Guide 56 ...

Page 57: ...m the BlackBerry Hub If you add a Twitter account you can compose tweets keep on top of your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your chats through ...

Page 58: ...10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Tutorial Setting up a Facebook account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberr...

Page 59: ...is tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device Note This tutorial is available in English only Start the tutorial http docs blackberry com tutorials help en Set up email or other types of accounts on your device You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Ever...

Page 60: ...ing from your administrator Your username Your enterprise activation password Server name 1 On the Add Account screen tap Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supporte...

Page 61: ...Messaging server type POP or IMAP Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap IMAP or POP 2 Enter ...

Page 62: ...ess and password have been typed correctly Make sure that your device is connected to a mobile or Wi Fi network Add the email account using advanced setup On the home screen swipe down from the top of the screen Tap Settings Accounts Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider If you ...

Page 63: ...earching messages Where is my email or other messages All of your email text messages social networking notifications missed calls and voice mail messages can be found in the BlackBerry Hub The BlackBerry Hub isn t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device ...

Page 64: ...ons tap View messages by account or message type All of your messages and notifications appear in the Hub view in the BlackBerry Hub If you want to see messages only from a particular account for example your personal email account or by a type for example your text messages you can filter them 1 In the BlackBerry Hub tap 2 Tap the type of messages that you want to see To see all of your messages ...

Page 65: ...gged as important whether the sender is a frequent contact and other criteria You can help your device learn which messages are important to you by changing the priority of a message For example if a message is important to you but it s not included in the BlackBerry Priority Hub you can add it View only your priority messages 1 In the BlackBerry Hub tap the drop down list at the top of the screen...

Page 66: ...p To see all attachments from a conversation tap a conversation Tap Tip You can also filter attachments by a specific account In the BlackBerry Hub tap the in the bottom left corner Tap an account Tap Sort attachments You can sort attachments by date sender name type for example by pictures and documents or account 1 In the BlackBerry Hub tap 2 Tap 3 In the Sort drop down list tap a sort option Sh...

Page 67: ...ssage If your wireless service plan supports MMS messages you can add an attachment to a text message 1 While composing an email or text message tap You might need to hide the keyboard to see the icon 2 Browse to the file 3 Tap the file Add a BCC recipient to an email 1 While composing a message tap 2 Type a contact name or email address Change text formatting in an email Bold italicize and underl...

Page 68: ...erry Hub tap the drop down list at the top of the screen To add a folder touch and hold the folder that you want to use as the parent folder Tap Type a name for the folder Tap OK To rename a folder touch and hold the folder Tap Type a new name for the folder Tap OK To delete a folder touch and hold the folder Tap Keep all email from a folder on your device If you use a desktop email application li...

Page 69: ...pt messages if you use a work email account that supports S MIME protected messages or IBM Notes email encryption on your BlackBerry device Digitally signing or encrypting messages adds another level of security to email messages that you send from your device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send With S MIME protected me...

Page 70: ... that supports IBM Notes email encryption to your device 1 In the BlackBerry Hub tap Secure Email 2 If necessary tap the NNE tab 3 Set the NNE switch to On Sign or encrypt a message You must use a work email account that supports S MIME protected messages or IBM Notes mail encryption to send a signed or encrypted email message 1 When you compose a message slide your finger down on the screen 2 In ...

Page 71: ...r open the BlackBerry Hub from anywhere on the device 1 From the bottom of the screen slide your finger up just a little bit The current view shrinks to show your notifications 2 Slide your finger to the right to peek at the BlackBerry Hub To fully open the BlackBerry Hub continue sliding your finger to the right To return to what you were doing slide your finger back to the left and down Peek at ...

Page 72: ... email and the recipients of the email become the invitees 1 In an email tap 2 Enter any additional information for the meeting 3 Tap Save Add a contact from the BlackBerry Hub 1 In the BlackBerry Hub touch and hold a message 2 Tap To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list To add the contact as a new contact tap...

Page 73: ...a calendar Change how messages are displayed in the BlackBerry Hub Change whether the date appears at the top of your list of messages and notifications how senders names are displayed whether pictures are automatically downloaded and more 1 In the BlackBerry Hub tap Settings Display and Actions 2 Change your settings View conversation threads instead of single messages 1 In BlackBerry Hub tap Set...

Page 74: ...Reject Anonymous Messages or Reject Advertisements switches to On To stop receiving MMS messages while you roam tap the MMS tab In the Auto Retrieval Mode drop down list tap Home Only Change advanced settings for text messages With the advanced settings for text messages you can allow special characters change your routing preference and more 1 In the BlackBerry Hub tap Settings Text Messages 2 Ma...

Page 75: ...uides you through a series of questions and tasks that are intended to help you solve your email issue Start the troubleshooting wizard http docs blackberry com troubleshooting email en Note This troubleshooting wizard is available in English only I m not receiving messages Try the following If you recently changed an account password make sure that you update the password in the Accounts settings...

Page 76: ... for a message To see the other recipients of a message and the account that you received the message in in the message at the top right corner of the screen tap the arrow I can t send or forward a text message You might not be able to forward a text message if the content of the message includes copyright protected information If you use a work account that is supported by a BlackBerry Enterprise...

Page 77: ... To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your display and security settings you can set your device to lock itself after a certain amount of inactivity You can also write a custom message that displays on the locked screen If you forget your password it can t be recovered BlackB...

Page 78: ...der and turn on SIM card security in your security settings Lock or unlock your device Tip A quick tap on the Power Lock key will put your device to sleep This should help you conserve battery power Lock your screen By locking the screen you can help prevent your BlackBerry device from sending accidental messages or pocket dialing Locking your device doesn t disable alerts for incoming calls or me...

Page 79: ... your BlackBerry device contact your service provider Your device might be network locked which allows your device to make a mobile network connection with only your current service provider For example if you want to use a SIM card from another service provider you might need to enter an unlock code Tip To see the current service provider associated with your device on the home screen swipe down ...

Page 80: ...ettings Security and Privacy SIM Card To change the PIN that protects your SIM card tap Change PIN 1 To change the PIN that controls access to calling features such as fixed dialing tap Change PIN 2 Finding and protecting a lost device BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device s data if your device is ever lost or stolen You ...

Page 81: ... your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example you might download a game that requests access to your messages which might make sense if the game includes a feature to share your game score However if you aren t comfortable with the game having the ability...

Page 82: ...y device supports keys and certificates in the following file formats and file name extensions PEM pem cer DER der cer PFX pfx p12 Set up S MIME protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S MIME protected messaging You can store a key and certificate by importing the files from a work email message ...

Page 83: ...ail is digitally signed The email is encrypted The digital signature was successfully verified There is not enough information to verify the digital signature The digital signature failed verification A certificate is attached to the email The certificate chain is trusted The importing of the certificate failed There is an error with the certificate chain The certificate chain has expired The cert...

Page 84: ...space You can it use for activities such as taking pictures downloading videos playing games online saving files to a media card and posting on a social network In your work space you can access your work email contacts and calendar create work documents and browse to corporate intranet sites Your work space can include a separate version of BlackBerry World that contains the applications you are ...

Page 85: ...t your knowledge You can set your device so that the Parental Controls password is required to add an email or social networking account or to purchase an app from the BlackBerry World storefront Note If BlackBerry Balance technology is turned on the Parental Controls feature is not available Restrict or limit access to features and content 1 On the home screen swipe down from the top of the scree...

Page 86: ...ssword Tap Identification on Network and make note of the Username 2 On your device swipe down from the top of the home screen 3 Tap Settings About 4 In the drop down list tap Network 5 In the Wi Fi or USB section make note of the IPv4 address 6 On your computer navigate to and copy a certificate file If your computer uses a Windows operating system in a Run command type the IP address in the foll...

Page 87: ...ord to unlock your BlackBerry device You can also use smart card certificates to send S MIME protected messages Smart cards store certificates and private keys You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card Private key operations such as signing and decryption use the smart card Public key operations such as verificati...

Page 88: ...rom the top of the screen 2 Tap Settings Security and Privacy Smart Card 3 Set the LED Activity Indicator switch to Off Frequently asked questions Security How do I reset my device password if I forget it Your BlackBerry device password can t be recovered or changed if you don t enter your current password correctly For security reasons the only way that you can reset your password without knowing...

Page 89: ...ogether BlackBerry Bridge BlackBerry Hub BlackBerry Remember Bluetooth Calendar Contacts NFC Search These apps are available in your work space and personal space Depending on which space you open an app in you can access either your work data or personal data You can open two instances of these apps at the same time BlackBerry Maps Box Browser Documents To Go File Manager Music Password Keeper Pi...

Page 90: ...data for example a personal contact who works in your organization If you prefer to keep your personal data intact and only remove work data from your device contact your administrator Work space and BlackBerry Balance About BlackBerry Balance BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns ...

Page 91: ...e Do one of the following To switch between pictures in your work space or personal space in the Pictures app slide your finger down on the middle of the screen Tap Open Work Pictures or Open Personal Pictures To switch between spaces within Adobe Reader Documents To Go and File Manager tap Tap Personal or Work To switch between spaces from the home screen in the middle of the home screen where al...

Page 92: ...t be reset or recovered When you exceed the number of allowed attempts to enter your work space password your work space and all of its contents are deleted Delete your work space If you no longer want to associate your device with your organization s network you can remove only your work space The apps and files stored in your personal space are left intact CAUTION Deleting the work space will pe...

Page 93: ...pps and features might be available in your work space personal space or both The table below describes the default behavior for most apps Description Apps These apps are available only in your work space and display work data BlackBerry Work Drives BlackBerry World for Work These apps are available only in your personal space and display personal data Depending on the rules set by your administra...

Page 94: ... technology attachments saved from work email messages are only accessible in the work space Any pictures taken using your device camera whether you opened the Camera app from your work or personal space are stored in your personal space All of your media card files are also stored in your personal space For example since BBM is a personal app to create a profile picture you can use a picture take...

Page 95: ...gn in with the same BlackBerry ID on all of your BlackBerry devices If you previously created a BlackBerry ID you must use it when you set up your new device instead of creating a new BlackBerry ID You can log in to both a tablet and smartphone using the same BlackBerry ID Set up a new BlackBerry ID Tip It s important to choose a password that you can remember For your BlackBerry ID username be su...

Page 96: ...ice during setup you will be prompted to enter your BlackBerry ID username and password It s important to use the same BlackBerry ID that you used on your previous device since many of your apps and settings are associated with your BlackBerry ID For instance when you use your existing BlackBerry ID on your new device you can reinstall apps that you downloaded on your previous device from the Blac...

Page 97: ...rname is the email address that you use when you log in using your BlackBerry ID The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront Why do I need to re enter my BlackBerry ID password After a certain amount of time if you aren t actively using the app or service that supports BlackBerry ID you might be prompted to re enter your pas...

Page 98: ...lso use BlackBerry Link or BlackBerry Protect to transfer the backed up password data 1 On your BlackBerry 10 device download the Password Keeper app from BlackBerry World storefront 2 On the home screen tap Password Keeper 3 Enter your Password Keeper password 4 Swipe down from the top of the screen 5 Tap Settings Import Passwords 6 Enter your previous Password Keeper or BlackBerry Wallet passwor...

Page 99: ... can turn on or turn off the password and username copying feature at any time 1 In the Password Keeper application swipe down from the top of the screen Tap 2 Clear the Allow Clipboard Copy checkbox The Copy Password and Copy Username options are no longer available You cannot copy and paste your passwords or usernames You must type them manually instead Hide or show passwords in Password Keeper ...

Page 100: ...In the Password Keeper application swipe down from the top of the screen and do one of the following To lock manually tap To lock automatically tap Select or clear the appropriate checkbox Create security questions and answers in Password Keeper You can create personalized security questions and answers for Password Keeper records so that your passwords are difficult to guess 1 Add a new record or...

Page 101: ... a record 2 Tap Share text and websites with Password Keeper To add websites or text to your Password Keeper records do all of the following 1 Open any application or browse to a website and select the information you want to share with Password Keeper 2 Tap 3 Tap Password Keeper 4 Add any additional information to your new record 5 Tap Save Passwords and security User Guide 101 ...

Page 102: ...Passwords and security User Guide 102 ...

Page 103: ...reen make sure that you hold the camera in landscape view before you take the picture 1 Make sure that is selected To change what the camera focuses on drag the focus box anywhere on the screen To zoom in or zoom out slide your fingers apart or together on the screen Zoom only works in Normal and Stabilization shooting modes 2 Do any of the following To take one picture tap anywhere on the screen ...

Page 104: ...f the focus box appears in the focus box when autofocus is set To turn off autofocus drag the focus box anywhere on the screen or tap inside of the focus box Record a video in stereo You can capture videos in stereo by turning your BlackBerry device to landscape view Tip When you connect a stereo headset to your device stereo recording is available regardless of device orientation Switch between t...

Page 105: ... best picture 4 Tap Replace a person s expression using Time Shift mode 1 Make sure is selected 2 Take a picture 3 Drag the slider at the bottom of the screen back and forth until you find the best picture 4 Tap a recognized face 5 Use the dial to browse the available expressions 6 Tap anywhere on the screen 7 Tap Change the capture settings You can change the scene mode the shooting mode choose w...

Page 106: ...amera HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on Icon Description Auto This is the most common mode It s available for the camera video camera and Time Shift mode Use this mode to ca...

Page 107: ...e and try again The flash might still be charging Wait a moment and then try again Make sure you re using the rear facing camera Make sure you aren t using Time Shift Image Stabilization or Burst modes These modes don t use the flash I can t take a picture or record a video Try the following Delete old media files to free up storage space and try again Make sure that neither the camera nor the vid...

Page 108: ...y watched listened to viewed added to your BlackBerry device and so on Albums screen See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device Pictures and videos are organized into folders and albums This is also where you can find preloaded pictures Media User Guide 108 ...

Page 109: ...d devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1 Open a media file 2 Tap 3 Tap 4 Select a device to play or view the media file on To play o...

Page 110: ...Tip There might be more editing options available than what s visible on the screen If your BlackBerry device is in portrait view try swiping left or right on the visible editing options If your device is in landscape view try swiping up or down Share a picture You can share pictures with friends family contacts meeting participants Twitter and so on making sure that everyone experiences the speci...

Page 111: ...e the picture into 6 Tap Move Tip To move a picture into a different folder touch and hold the picture that you want to move Tap Move Tap the folder that you want to move the picture into Tap Move Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats BMP JPG GIF PNG TIF WBMP For information about media file extensions and codecs for your...

Page 112: ...eos and pictures Music Music app at a glance Now Playing screen or album s cover art Play a song and then tap this icon to control the song that you re listening to You can also check this screen to find more information about the song that s playing and the order of your music Recent screen Depending on the app you re in see the media files that you recently watched listened to viewed added to yo...

Page 113: ...ap the cover art Repeat a song or your music list To repeat your current music list tap Tap again to repeat the song that s currently playing Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other...

Page 114: ...s that your BlackBerry device gathers for you Inside each playlist and collection you can see which artists and albums are featured Make a playlist 1 In the Music app tap Create Beside the songs artists and albums that you want to add tap To add all of the songs by an artist or all of the songs in an album tap the album or artist Tap 2 Tap Add the music that s currently playing to a playlist When ...

Page 115: ...reen touch and hold the three lines icon Drag the song to where you want it to appear in the music list Save your music on the Now Playing screen as a playlist When a song or album is playing tap Edit Order To save the music as a new playlist tap Save as Playlist To add the music to an existing playlist tap Add to Playlist Play your last music selection If you set up a great music list on the Now ...

Page 116: ...ently playing to a playlist on the Now Playing screen tap Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264 MPEG 4 AAC AMR QCELP ASF WMV 9 WMA AVI MJPEG ...

Page 117: ...MA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Troubleshooting Music I can t open a media file Make sure the file is in a format that your BlackBerry device supports Media User Guide 117 ...

Page 118: ...ending on the app you re in see the media files that you recently watched listened to viewed added to your BlackBerry device and so on Album screen or See the media files that you downloaded or uploaded to your BlackBerry device Media User Guide 118 ...

Page 119: ...relessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1...

Page 120: ...otifications Edit a video You can edit and improve the individual videos on your BlackBerry device 1 Touch and hold a video thumbnail 2 Tap Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 ...

Page 121: ...lackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Troubleshooting Videos I can t open a media file Make sure the file is in a format that your BlackBerry device supports BlackBerry Story Maker About BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBer...

Page 122: ... can edit and revise stories that you make with BlackBerry Story Maker 1 Tap an existing story To change the theme tap a theme on the right side of the screen To change the order of the pictures and videos or to edit them tap To add or remove pictures and videos tap To change the song tap To change the titles and credits tap 2 When you re finished tap Tip To see more themes that might be available...

Page 123: ...device on supported DLNA Certified devices such as computers TVs or other home entertainment equipment Pictures and videos can also be viewed on supported HDMI displays Tip To find out if the device that you re trying to play or view a media file on is DLNA Certified or for more information about DLNA Certified devices visit www dlna org 1 Open a media file 2 Tap 3 Tap 4 Select a device to play or...

Page 124: ... Devices Select the checkbox beside each device that you want to grant access to Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings About 3 In the Device Name field en...

Page 125: ... by turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection 1 Find a place by doing one of the following On the Map tab search for an address or a place using the Search field In the search results tap a place On the Map tab locate a pin on the map Tap the pin On the My Places tab tap a place or contact 2 Tap 3 To begin receiving...

Page 126: ... Avoid toll roads highways or ferries on your route You can change your route preferences while viewing or listening to turn by turn directions in BlackBerry Maps 1 In the Maps app swipe down from the top of the screen 2 Tap Route Options 3 Set the switches for the types of things that you want to avoid Recalculate routes While viewing or listening to turn by turn directions you can manually recal...

Page 127: ...s tab tap Recents Clear your recent places You can clear the list of recently viewed places inBlackBerry Maps Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 In the Maps app swipe down from the top of the screen 2 Tap Clear History 3 Tap Clear Recents View a contact s address on a map If you...

Page 128: ...n services About location services You can turn on location services so that location based applications and services like BlackBerry Maps can find your location Location based applications can use GPS technology and other information to provide you with information such as driving directions Turn on or turn off location services Some apps require GPS location information to work as expected 1 On ...

Page 129: ...own from the top of the screen 2 Tap Settings Location Services 3 Tap the Location based Ads switch Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy Applicatio...

Page 130: ...d is constant If you would prefer to navigate based on true north for example if you are using your compass to follow a map you must turn on GPS In the compass app do one of the following To navigate based on true north at the bottom of the screen set the switch to On To navigate based on magnetic north at the bottom of the screen set the switch to Off Troubleshooting Compass I m not getting an ac...

Page 131: ... BlackBerry device If you added a work email account to your device your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders and your flagged messages are synced in the Flagged folder If you added an Evernote account to your device you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote Adding a ...

Page 132: ...ining recipes and then filter your entries by that tag 1 In the Remember app tap an entry 2 Tap Format the text in an entry Depending on the account that your entry is associated wtih you might be able to apply formatting to italicize bold or underline text create lists or change the text size and color 1 In the Remember app tap an entry 2 In the Additional notes field tap Record a voice note You ...

Page 133: ... folder 3 Tap Save Change the color of a folder 1 In the Remember app touch and hold a folder 2 Tap 3 Tap a color 4 Tap Save Delete a folder or an entry in the Remember app CAUTION If you delete a folder the entries inside the folder are also deleted 1 In the Remember app touch and hold a folder or an entry 2 Tap Viewing and searching your Remember entries Search for an entry in the Remember app 1...

Page 134: ...hotos videos audio files websites contacts and Documents To Go files to the Remember app You might not be able to share certain items into folders that are synced with a work account I can t open a folder in the Remember app If your device is set up to use BlackBerry Balance you might need to enter your work space password to access all of your folders and entries 1 In the Remember app at the top ...

Page 135: ...ipe down from the top of the screen 2 Tap Accounts 3 If you already added an account to your device tap to add another account Add a personal email account 1 On the Add Account screen tap Email Calendar and Contacts 2 Enter the email address 3 Tap Next 4 Enter the password for the account 5 Tap Next 6 Change any additional settings for example the types of content to sync with your device 7 Tap Do...

Page 136: ...your administrator Your username Your enterprise activation password Server name 1 On the Add Account screen tap Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Micr...

Page 137: ... server type POP or IMAP Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap IMAP or POP 2 Enter the accou...

Page 138: ...events start to appear The more you drag the more you see View your events You can switch between viewing your events by day week or month In the Calendar app do one of the following To view events for a single day tap To switch between agenda schedule and people view tap the date at the top of the screen Tap Agenda Schedule or People To view events for a week tap Try using the pinch gesture to zo...

Page 139: ...you create or change an event tap the Participants field If the person that you want to add is in your contact list start typing a name Tap the name from the list If the person that you want to add is in your organization and you added your work account to your device type the name Tap Look up Tip Some accounts might let you view the participants availability After you add all the participants to ...

Page 140: ...call meeting 1 When you create or change an event tap any of the icons at the top of the screen 2 In the Conference drop down list do one of the following To add new conference call details to your event tap Add Bridge Enter a name for the conference call and the phone numbers and access codes Tap Save If you have conference call details saved in your Calendar app settings tap a conference call br...

Page 141: ...s You can use email to share the files on your BlackBerry device with other meeting participants 1 Touch and hold a file 2 Tap Meeting Participants 3 Tap a meeting 4 On the Compose screen type a message 5 Tap Send Calendar app settings Change your default email address or calendar When you share something for example a picture or a website by email or when you compose a new email your BlackBerry d...

Page 142: ...ault settings for events You can change the default length reminder times and snooze intervals for your events or meetings 1 In the Calendar app swipe down from the top of the screen 2 Tap Settings General To change how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration To change the default reminder time for events in the Meeting Reminder or All Day Mee...

Page 143: ...Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events aren t appearing in my calendar You might need to refresh your calendars In the Calendar app swipe down from the top of the screen Tap Contacts About the Contacts app When you add contacts to your BlackBerry device connecting with them is easy The Contacts ...

Page 144: ...n swipe down from the top of the screen 2 Tap Accounts 3 If you already added an account to your device tap to add another account Add a personal email account 1 On the Add Account screen tap Email Calendar and Contacts 2 Enter the email address 3 Tap Next 4 Enter the password for the account 5 Tap Next 6 Change any additional settings for example the types of content to sync with your device 7 Ta...

Page 145: ...your administrator Your username Your enterprise activation password Server name 1 On the Add Account screen tap Work Account 2 Enter the username activation password and server address for your account 3 Tap Next After you add a work account follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password Add an email account supported by Micr...

Page 146: ... server type POP or IMAP Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings Note To increase the activation speed of IMAP email accounts it is recommended that you enter the IMAP Path Prefix For more information contact your administrator 1 On the Add Account screen tap IMAP or POP 2 Enter the accou...

Page 147: ... card is removed You can also use BlackBerry Link to back up your contacts on a computer Note If you added a work account to your device and your administrator turned on BlackBerry Balance you can t copy work contacts to your micro SIM card 1 In the Contacts app swipe down from the top of the screen 2 Tap To copy all of the contacts from your SIM card to your device memory tap Import Contacts from...

Page 148: ...you added a contact s company name the Updates view also shows you news about that company Tap on an update to see it in a social networking app or the browser Activity This view shows you upcoming and past interactions with your contacts Tap on any activity to go directly to that event on your device Changing contacts Add or change a picture for a contact 1 In the Contacts app tap a contact To us...

Page 149: ...sic that you want to use 4 Tap Back 5 Tap Save Search for a contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for In the Contacts app tap To search contacts from your contact list just start typing When the contact appears tap the contact To search contacts from a remote address book for example your c...

Page 150: ... This is like passing around a business card but digitally 1 In the Contacts app touch and hold a contact 2 Tap Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device automatically merges contacts when it s clear that those contacts are the same person for example they share the same first and last name mobile phone number BlackBerry ID and so on If you still see ...

Page 151: ...onal alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm 1 Tap 2 Do one of the following If you only have one alarm set tap If you already have two or more alarms set tap 3 Type an alarm name 4 Set an alarm time recurrence tone and snooze duration 5 Tap...

Page 152: ...t tap If you have multiple alarms set tap 2 Tap an alarm 3 Tap Recurrence To set a daily alarm set the Daily switch to On To set an alarm to recur on specific days select the checkbox next to one or more days Set the snooze 1 Do one of the following If you have one alarm set tap If you have multiple alarms set tap 2 Tap an alarm 3 Tap Snooze 4 Select a length of time Stopwatch 1 Tap 2 Tap Start 3 ...

Page 153: ...rld clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen 1 Tap 2 Tap Add 3 Enter a location 4 Tap a city Delete a city from the world clock screen 1 Tap 2 Touch and hold a city 3 Beside a city tap Turn on bedside mode You can turn on bedside mode when you go to sleep so that you re not notified when you receive new messages In bedside mo...

Page 154: ...r Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device On the calculator screen swipe left or right on the keypad Convert a unit of measurement You can use the calculator on your BlackBerry device to convert one unit of measurement to another The calculator includes many different types and units ...

Page 155: ...rcentage of the bill that you want to tip The tip calculator can also calculate how much each person owes on a bill making it easy to divide up a bill amongst a table of people 1 Tap Tip 2 In The Bill field enter the total amount of the bill 3 If necessary change any of the additional tip options View your previous calculations To view your previous calculations slide your finger down in the answe...

Page 156: ...s Just like on your computer s browser you can open multiple webpages in tabs and switch between the tabs quickly Open a new tab 1 In the Browser tap 2 Tap Tip Close a tab when you re finished with it to improve the performance of the Browser Switch between tabs 1 In the Browser tap 2 Tap a tab Close a tab 1 In the Browser tap 2 On the tab that you want to close tap Open a link in a new tab 1 In t...

Page 157: ...BlackBerry Browser you can go to the download manager to find it again open it and share it In the Browser tap Clear your list of downloaded files In the Browser tap Bookmark a favorite webpage On a webpage tap Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first On a website tap Chang...

Page 158: ...marks It s a good idea to keep your bookmarks organized so that you can more easily find the webpages that you re looking for Change your bookmarks You can change the name or web address of a bookmark 1 In the Browser tap 2 Touch and hold a bookmark 3 Tap 4 Type a new name or web address Add rename or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quic...

Page 159: ... and hold the thumbnail for the page Tap Browsing safely About website certificates Certificates help verify that a website is legitimate Websites that require more security such as banking sites use certificates to help prove authenticity If a website has a certificate certificate icons appear beside the web address bar Website certificate icons Icon Description The website s identity has been ve...

Page 160: ...security risk as well Clear Cookies and Other Data Clear some or all of your saved Browser data Clear History Clear your Browser history Change permissions for specific websites As you browse the Internet you might grant permissions to allow websites to access information such as your location You can remove those permissions at any time 1 In the Browser tap Site Permissions 2 Tap a website Tap Ed...

Page 161: ...arcode open the Smart Tags app Tap Tap or Hold your device so that all four corners of the QR Code or barcode appear on your screen To scan an NFC tag tap the back of your device against the NFC tag Delete a smart tag from your device 1 In the Smart Tags app highlight one or more tags that you want to delete 2 Tap Create your own smart tag You can create your own smart tag to share with other devi...

Page 162: ...t displays a message Other Use to create a smart tag that identifies a resource by using your own URI Uniform Resource Identifier For example if you create your own application for the BlackBerry device you can use this tag type to create a smart tag for your app Favorite a smart tag You can make smart tags easier to find if you mark them as favorites 1 In the Smart Tags app find and highlight the...

Page 163: ...the Smart Tags app tap 2 Align the back of your BlackBerry device with an NFC tag Voice Control Using the BlackBerry Voice Control app The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your voice Instead of navigating to a specific app you can simply open the Voice Control app and speak your commands You can use the Voice Control app ...

Page 164: ...ice Control App 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms For example Search contacts for Megan Ball Search the Internet using the Voice Control app 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say your search terms and spe...

Page 165: ...n You can use voice dictation to type hands free instead of using your keyboard 1 To turn on voice dictation on the home screen swipe down from the top of the screen 2 Tap Settings Voice Control 3 Tap Enable Dictation Once you turn on voice dictation when your keyboard appears tap the key to begin voice dictation Set an alarm using the Voice Control app 1 To open the Voice Control app press and ho...

Page 166: ...ave notes and memos using the Voice Control app The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember 1 To open the Voice Control app press and hold the Mute key on the right side of your BlackBerry device 2 After the beep say Make a note and say what you want your note to contain For example Make a note to call Mom Check your wireless coverage statu...

Page 167: ...u choose Voice Recognition you can use all of the features that the Voice Control app supports 1 On the home screen swipe down from the top of the screen 2 Tap Settings Voice Control 3 In the Voice recognition mode drop down list tap Voice Dialing Only or Voice Recognition Change your voice response settings When you say commands you can set the Voice Control app to respond to you and confirm your...

Page 168: ...ne tap a player To invite your friends to the Games app using other ways such as by email looking up a username or by inviting friends of your current friends tap Tip To remove a friend from the Games app navigate to the friend s profile Tap Add a game Use the Games app to discover your next favorite game that you can buy or download for free 1 Do any of the following In your timeline tap a game t...

Page 169: ...ne to view your profile 1 To edit your profile tap on your display picture 2 Set the Public profile switch to On Organizing apps Leave an app or close an app Instead of closing an app when you re done using it you can make multitasking easier by minimizing an app You can see your open apps arranged as Active Frames on the home screen and you can tap an Active Frame to return the app to full screen...

Page 170: ...app icon on top of another app icon that you want to include in the same folder 3 Type the name of the folder 4 Tap Create Move an app out of a folder 1 In a folder on the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the app icon to the bottom of the screen and release Rename a folder 1 On the home screen tap a folder 2 At the bottom of the screen touch and h...

Page 171: ... Go To open a file saved on your BlackBerry device on a media card or on another connected device tap Tip If you are logged into a cloud application on your device you can also open files that you have saved to the cloud Delete a file from Documents To Go When you delete a file from Documents To Go the file is permanently deleted from your BlackBerry device When you clear a file from Recent view t...

Page 172: ...move data and files from your work space to your personal space For example if you download or save an attachment from your work email account it is sent to Documents To Go in your work space The Active Frames on your home screen use to indicate apps from your work space Work items are accessible in the work space Files stored on a media card are only accessible in the personal space and aren t di...

Page 173: ...obtain the word count of that section To obtain the word count of an area of text or of a document 1 Tap 2 Tap Find and replace text in a document 1 Tap 2 In the Find field type a word or a phrase 3 In the Replace field type a word or phrase Enter 4 Tap or 5 Tap to go to the next instance of the word or phrase in the document Tip To see more options tap Editing spreadsheets Resize a row or column ...

Page 174: ...existing formulas by making changes to them in the text bar at the top of the screen Cut copy and paste a cell row or column 1 Select a cell row or column 2 Tap the selected cell row or column 3 Tap or 4 Double tap where you want to paste the item 5 Tap Clear the contents of a cell 1 Tap a cell 2 Tap Editing slideshows Edit a slideshow You can edit the content of slides in a presentation You can a...

Page 175: ...an share a presentation with a friend or colleague by sharing your screen in a BBM Video chat For more information see the BBM Video section of the help Presenting slideshows Present a slideshow To present a slideshow connect your BlackBerry device to an external source using an HDMI cable 1 Tap 2 Tap 3 To view the presenter notes tap 4 To move to the next slide drag a slide horizontally To stop p...

Page 176: ...een swipe down from the top of the screen Tap Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you can also access files stored in the cloud To access a file stored on another device 1 Tap 2 Tap a device File...

Page 177: ...ange the way you view your files and folders tap to view them as a list or to view them as a grid Tap To change the way files and folders are sorted tap Sort Name Date Type or Size To change the order of your files and folders tap Order Ascending or Descending Select multiple files 1 Tap 2 Tap 3 Tap the items that you want to select To deselect an item that you have tapped in error tap the item ag...

Page 178: ...ce Touch and hold a file that is stored in a cloud application To pin a file tap To unpin a file tap Synchronize a file with the cloud If you have edited a pinned file while offline you can use the Sync Now option when you reconnect to a wireless network to ensure that the file is synchronized with the cloud before other files are synchronized To force the synchronization of a file 1 Touch and hol...

Page 179: ...he contents of a zip file tap the file Storage space and media card Moving or copying media files and documents You can drag and drop documents pictures videos music and other files by using your BlackBerry device as a drive on your computer You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer To download BlackBerry Link on your comp...

Page 180: ...gs About 3 At the top of the screen in the drop down list tap Network and make note of the IPv4 address 4 Tap 5 Tap Storage and Access 6 Set the Access using Wi Fi switch to On 7 Type a storage access password 8 Tap Identification on Network and make note of the Username 9 On your computer do one of the following If your computer uses a Windows operating system in a Run command type the IP address...

Page 181: ...ay need to format the media card to FAT32 format You can use your device to format your media card Format your media card You can format your media card to help resolve an issue with the media card When you format your media card all of your media card data is deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings Storage and Access 3 Tap Format Media Card Wipe data from...

Page 182: ...creen and tap Reduce the size of pictures that you take and videos that you record On the home screen tap Change the Aspect Ratio Tap Change the Size option Transfer some of your data to your computer using a USB connection Wi Fi connection or BlackBerry Link To download BlackBerry Link on your computer visit www blackberry com BlackBerryLink and select the Windows or Mac option Delete files that ...

Page 183: ... card was found Make sure that there is a media card in your BlackBerry device and that it s inserted properly Troubleshooting Storage space My device isn t recognized when I connect it to my computer If your computer doesn t automatically detect your BlackBerry device try the following Check the USB cable and points of connection On the home screen swipe down from the top of the screen Tap Settin...

Page 184: ...Documents and files User Guide 184 ...

Page 185: ...helpful when you share media files wirelessly or connect using Bluetooth technology 1 On the home screen swipe down from the top of the screen 2 Tap Settings About 3 In the Device Name field enter the new name for your device Wireless connections icons The following icons might appear in the upper right corner of the home screen to indicate the wireless coverage level that your BlackBerry device c...

Page 186: ...etooth technology or NFC The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Mobile Hotspot mode is on If the icon is solid Mobile Hotspot is connected Internet tethering is on If the icon is solid your device is connected to another device Bluetooth technology is on If the icon is solid Bluetooth technol...

Page 187: ...etween your BlackBerry device and other NFC enabled devices or NFC tags With NFC you don t need to enter pairing information to make a connection so it s useful for on the go actions such as transferring contact cards with people you meet or grabbing information from a poster that contains an NFC tag Depending on your wireless service provider and the applications you have installed on your BlackB...

Page 188: ... of the HDMI display that your device is connected to However if you need to change the resolution on the home screen swipe down from the top of the screen Tap Settings Display In the HDMI Display Mode drop down list tap the display mode that you want to use Mobile network Connect to the mobile network To turn on your mobile network connection airplane mode must be turned off 1 On the home screen ...

Page 189: ...SM or UMTS network 1 On the home screen swipe down from the top of the screen 2 Tap Settings Network Connections Mobile Network 3 If the Mobile Network switch is off set it to On 4 Set the Network Selection Mode to Manual 5 When your device finishes scanning for networks tap a network Turn off data services while roaming Depending on your wireless service plan you might be able to turn off data se...

Page 190: ...i 3 If the Wi Fi switch is Off set it to On 4 Tap a network If the screen requesting a password appears enter the password for the Wi Fi network Tap Connect If you have access to the Wi Fi router and you want to use Wi Fi Protected Setup tap the screen above the keyboard to dismiss the keyboard Tap Complete the instructions on the device screen 5 Tap Connect Tip The next time you want to connect t...

Page 191: ...tions switch to On Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are available for each Wi Fi network depend on the type of network you re connecting to To find out which settings to use if you re connecting to a home network...

Page 192: ...cess point to another Add a VPN profile You need a Wi Fi or VPN connection before you can add a new VPN profile You might have one or more VPN profiles on your BlackBerry device depending on the options that your administrator sets for you If you use a work account that is supported by BlackBerry Enterprise Service 10 some VPN profiles might be automatically added and you don t have to manually ad...

Page 193: ...uter uses Wi Fi Protected Setup and that it is set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one Wi Fi router within range is set to send its profile For more information see the information that came with your router If you use PEAP EAP TLS EAP FAST or EAP TTLS to connect to a Wi Fi network check that you installed the...

Page 194: ...n 2 Tap Settings Network Connections Mobile Hotspot 3 Tap Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot if you want to connect the device again you must start a new session in Mobile Hotspot mode 1 On the home screen swipe down from the top of the screen 2 Tap Settings Network Connections Mobile Hotspot 3 Tap the name of the device that you wan...

Page 195: ...r used Internet tethering before complete the instructions on the screen Read the setup screens carefully as they provide important information about the Internet tethering feature 4 In the Connect using drop down list select USB or Bluetooth 5 Set the Internet Tethering switch to On 6 Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection Troubleshooting In...

Page 196: ...tiate pairing from the device On your BlackBerry device in the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device Your devices are now ready to share and communicate over the Bluetooth connection Depending on the device you paired with your devices are either connected...

Page 197: ...led car kits that support the Message Access Profile MAP can allow you to send and receive messages using voice commands For more information about using Bluetooth technology with your car see the documentation that came with your car kit 1 On the home screen swipe down from the top of the screen 2 Tap Bluetooth To change how long your BlackBerry device tries to send messages to the car kit before...

Page 198: ...computers Generic Object Exchange Profile GOEP This profile allows you to share files between your BlackBerry device and a Bluetooth enabled device Human Interface Device HID This profile allows you to connect your BlackBerry device to Bluetooth enabled devices such as a keyboard or mouse Hands Free Profile HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets...

Page 199: ...own list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device If the Bluetooth enabled device uses a battery connect the device to a power source and then try again Depending on the device if the battery power level is too low the device might still operate but be unable to pair If Mobile Hotspot m...

Page 200: ...your administrator s settings and your BlackBerry device model With NFC you can exchange many kinds of files including pictures music contact info and even webpages between your BlackBerry device and other NFC enabled devices 1 Depending on how many files you want to send on your BlackBerry device do any of the following To send a single file find and open a file To send multiple files find and hi...

Page 201: ...your display language 1 On the home screen swipe down from the top of the screen 2 Tap Settings Language and Input 3 In the Language drop down list tap the language that you want to use Change your typing language 1 On the home screen swipe down from the top of the screen 2 Tap Settings Language and Input 3 Tap Input Languages Add Remove Languages 4 Select the checkbox beside the languages that yo...

Page 202: ...e screen shortcuts to make a call send email or text messages start a BBM chat update your Facebook status post a tweet or a LinkedIn update find a location in the Maps app play music or add notes and tasks to BlackBerry Remember Make a call 1 On the home screen tap 2 Type call and the name or number of the person that you want to call For example you can type call Ian or call 5195550100 3 Beneath...

Page 203: ...ur Facebook status 1 On the home screen tap 2 Type Facebook and your status update For example you can type Facebook heading to the car show today 3 Beneath Actions tap the action that you want to perform Post a tweet 1 On the home screen tap 2 Type tweet and your tweet For example you can type tweet loving the weather lately 3 Beneath Actions tap the action that you want to perform Post a LinkedI...

Page 204: ...tap the action that you want to perform Play music 1 On the home screen tap 2 Type Play and a song name album name artist or playlist name For example type Play classic rock playlist 3 Beneath Actions tap the action that you want to perform Creating custom text shortcuts Word substitution lets you create your own text shortcuts so that when you enter a shortcut your BlackBerry device replaces the ...

Page 205: ...rd tap the screen outside a text entry field If you want to hide the keyboard and there s nowhere to tap on the screen swipe two fingers down from the top of the keyboard Delete a word Swipe one finger back across the keyboard Note If you type in a right to left language swipe from left to right Typing on the Keyboard Type an accented character 1 On the BlackBerry Keyboard touch and hold the lette...

Page 206: ... want to change Cut copy and paste text 1 To highlight text touch and hold the text To change your selection move the cursor indicators 2 Do one of the following To copy the text touch and hold the highlighted text Tap To cut the text touch and hold the highlighted text Tap 3 To paste the text touch and hold where you want to paste the text Tap Selecting word suggestions that appear while you type...

Page 207: ... swipe down from the top of the screen 2 Tap Settings Language and Input Spell Check 3 Set the Spell Check switch to On Accept spelling suggestions If spell check is turned on spelling mistakes are underlined in red as you type Tap the underlined word To accept a spelling suggestion tap the suggested word To add the word to your personal dictionary tap Add to Dictionary Change spell check settings...

Page 208: ...yboard To show the Keyboard disconnect the other input device and try again Battery and power Turn off your device Press and hold the Power Lock key on the top of your BlackBerry device Put your device in standby mode When you put your BlackBerry device in standby mode the device screen backlight turns off and the screen locks Wireless connections and clock alarms aren t affected Press the Power L...

Page 209: ...ed by BlackBerry for your device model Check your battery power level 1 On the home screen swipe down from the top of the screen 2 Tap Settings About 3 In the Category drop down list tap Hardware 4 To view the percentage of remaining battery power see the Battery section Charge your device Before you start using your BlackBerry device you should charge the battery that came with your device as the...

Page 210: ...en even when the battery charge isn t low Avoid leaving your device in extremely hot or cold places such as on a vehicle dashboard Avoid leaving your device turned off with a low battery power level for an extended period of time LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting A flashing yellow LED can indicate that the battery pow...

Page 211: ...isit http www rim com company corporate responsibility product_sustainability shtml Frequently asked questions Battery and power How can I extend battery life Battery life varies depending on how you use your BlackBerry device To help battery power last longer try any of the following Dim the screen Prolong battery life by changing your device settings to dim the screen To adjust the screen bright...

Page 212: ...nd other hot places keep the contacts clean and charge it regularly Avoid leaving your device turned off with a low battery power level for an extended period of time Accessibility Customize your accessibility settings You can customize your BlackBerry device to help suit your needs For example you can magnify the screen use your hearing aid with your device and change the font size 1 On the home ...

Page 213: ...e of font that you want to use Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid When you have Hearing Aid mode turned on appears on the Status bar 1 On the home screen swipe down from the top of the screen 2 Tap Settings Accessibility Hearing Aid Sett...

Page 214: ...e This mode turns the screen display backlighting down to 10 brightness 1 On the home screen swipe down from the top of the screen 2 Tap Settings Accessibility 3 Tap Screen Reader 4 Set the Dark Screen Mode switch to On Adjust the volume speed and pitch You may want to increase the speed of the BlackBerry Screen Reader when you re surfing the Internet or slow it down when you re getting instructio...

Page 215: ...re than one language your BlackBerry Screen Reader can too You can quickly change the TTS language if you re reading web content or email in a different language than the preferred language that you set for your BlackBerry device 1 On the home screen swipe down from the top of the screen 2 Tap Settings Accessibility 3 Tap Screen Reader 4 In the TTS Language drop down list tap a language BlackBerry...

Page 216: ... the top swipe down with two fingers to scroll toward the bottom Go to the top or bottom of a display area Swipe up with two fingers and hold to go to the top swipe down and hold with two fingers to scroll to the bottom Change slider value Swipe up with one finger to increase the slider value swipe down with one finger to decrease the slider value Move to the previous or next section of text such ...

Page 217: ...its Quick Settings mode Select an item from a list Tap with one finger to move between the choices Each tap moves you to the next choice When you get to the last item in the list the next tap returns to the top of the list After 3 seconds the device automatically exits Quick Settings mode Select an item from a list using Discovery mode Tap and hold with one finger Drag the finger up or down the li...

Page 218: ... There is a specific BlackBerry Screen Reader gesture you can use in the BlackBerry Hub Task Gesture Delete the user friendly form of an email address from the To or CC fields of messages Tap to select the address then swipe to the left with three fingers Using the BlackBerry Screen Reader on the home screen When you re on the home screen you can use these additional BlackBerry Screen Readergestur...

Page 219: ...read right to left Swipe from left to right with two fingers Turn on Closed Captions Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning 1 On the home screen swipe down from the top of the screen 2 Tap Settings Accessibility 3 Set the Closed Captions switch to On BlackBerry Link features on your device About BlackBerry Link featur...

Page 220: ...If you save your changes in the default location the icon indicates when BlackBerry Link is syncing the file and overwriting the original version on your computer To permanently delete a file that s stored on your computer touch and hold a file Tap Copy a file to your device After you save a file that s stored on your computer to your BlackBerry device you can view the file even when you re not co...

Page 221: ...r computer files try any of the following from your computer Verify that your computer is turned on and not in sleep mode Verify that the files you want to access are in the location that is specified in BlackBerry Link Some work or public networks might prevent you from accessing your files on your device Try connecting to a different network and try again For more troubleshooting information see...

Page 222: ...Settings and options User Guide 222 ...

Page 223: ...this documentation In order to protect BlackBerry proprietary and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or o...

Page 224: ...HORIZED BLACKBERRY DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATIO...

Page 225: ...formation provided in this guide is applicable to the following smartphone models RGE111LW RGF111LW BlackBerry Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada BlackBerry UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada Legal notice User Guide 225 ...

Page 226: ...Legal notice User Guide 226 ...

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