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Polycom VVX400 Guide 

 

 

 

 
 

Calling & Programming 

Calling & Programming 

CANCEL A TRANSFER 

 

If a contact does not answer the transfer or 
you want to remain speaking with the contact 
on your line, you can cancel the transfer 
before it is complete by selecting Cancel. The 
call is not transferred and becomes active. 

 

REJECT CALLS FROM A CONTACT 
You can send incoming calls from a contact directly 
to your voicemail.  
TO REJECT CALLS FROM A CONTACT 

1)

 

Navigate to Directories > Contact Directory.  

2)

 

From your Contact Directory, select a contact.  

3)

 

From the Contact Information screen, select 
Edit. 

4)

 

From the Edit Contact screen, select Auto 
Reject > Enabled and select Save.  

Calls from the contact are sent directly to voicemail 
when the contact calls.  
 
REJECTING CALLS WITH DO NOT DISTURB 
When you enable Do Not Disturb (DND), the 
following occurs:  

● 

The DND icon is displayed in the status bar.  

● When your phone is idle, the DND icon is 

displayed next to your phone line on the Lines 
screen. If you have new messages or call 
forwarding is enabled, the messages or forwarding 
icon is displayed instead.  

●The message “Do Not Disturb” is displayed in the 

status bar on all phones.  
 
 

 

 

ENABLE DO NOT DISTURB 
You can enable DND to prevent your phone from 
ringing and to send all incoming calls directly to 
voicemail. 
All calls you receive while DND is enabled are 
logged in your Recent Calls list. 
 

Note**Enabling DND on shared lines disables 
ringing only.

 A visual notification of the call still 

displays, and you have the option to answer or 
ignore the call. 

 

Enabling DND on shared lines disables ringing only. 
A visual notification of the call still displays, and you 
have the option to answer or ignore the call. 
 
HOW TO ENABLE OR DISABLE DND 

 

 

Select DND. 

 
CONFERENCE CALLS 
You can initiate a conference by calling two people 
and selecting the Conference soft key or hard key.  
HOW TO INITIATE A CONFERENCE CALL:  

1)

 

Call a contact.  

2)

 

After the contact answers, select the 
Conference soft key (

Select More to reveal the 

Conf softkey

). The call is held.  

3)

 

Enter another contact’s number or select a 

contact from the directory or the call lists. 

4)

 

When the contact answers, select the 
Conference soft key (

Select More to reveal the 

Conf softkey

). All call participants are added to 

a conference call.  

 

 
 

Summary of Contents for VVX 400

Page 1: ...Polycom VVX400 Quick Reference Guide ...

Page 2: ...rogramming 3 PLACING AUDIO CALLS 3 ANSWERING AUDIO CALLS 3 ENDING AUDIO CALLS 4 TRANSFERRING CALLS 4 DO NOT DISTURB 4 CONFERENCE CALLS 5 CALL FORWARDING 6 PARKED CALLS 7 Messages 8 VOICEMAIL NOTIFICATIONS 8 HOW TO ACCESS VOICEMAIL MESSAGES 8 HOW TO RECORD YOUR UNAVAILABLE MESSAGE 8 ...

Page 3: ...nvenient and just easier No more confusing network service contracts overseas call centres long wait times and impersonal service We promise honest advice and personal support delivered in a way that reflects our core values We Embrace Change We Do What It Takes We are Accountable to the Outcome We Do the Right Thing We Bring Out the Best in Each Other The Sunco team is ready to help Leverage our ...

Page 4: ...udio during calls and conferences The key glows red when activated 9 SPEAKERPHONE KEY Enables you to place and receive calls using the speakerphone The key glows green when activated 10 HEADSET KEY Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated 11 NAVIGATION SELECT KEY Used to sc...

Page 5: ...number called TO ADD A FAVORITE 1 Select Directory 2 Navigate to Recent Calls 3 Select Info 4 Select Save 5 Label the Contact with their first name last name and any other applicable details 6 Select Save The contact will now be saved in Directories under Favorites TO SAVE THE FAVORITE AS A LINE KEY 1 Navigate to Favorites 2 Select the contact 3 Hold down the line key you would like to associate t...

Page 6: ...n is displayed and the Mute key glows red To mute and unmute the microphone 1 During a call including a conference call press the Mute key The other parties cannot hear you 2 Press the Mute key again to unmute the microphone END AUDIO CALLS You can end an active call on your phone at any time Calling Programming TO END ACTIVE CALLS Do one of the following Place the handset on the cradle Press End ...

Page 7: ...the messages or forwarding icon is displayed instead The message Do Not Disturb is displayed in the status bar on all phones ENABLE DO NOT DISTURB You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail All calls you receive while DND is enabled are logged in your Recent Calls list Note Enabling DND on shared lines disables ringing only A visual n...

Page 8: ...wing forwarding types Always Forwards all incoming calls No Answer Forwards all unanswered incoming calls Busy Forwards incoming calls when you re in a call For shared lines you can only choose Always as your forwarding type the other forwarding options are not available for shared lines CALL FORWARDING To forward all incoming calls to a contact Select Forward or navigate to Settings Features Forw...

Page 9: ...line If the parked call isn t answered after being returned the call is sent to the default line on the server If the call is not answered after five minutes the call is terminated The time limit for parked calls and the default line are set by the system administrator RETRIEVE A PARKED CALL ON THE SAME PHONE You can retrieve a parked call on the same phone where the call was parked TO RETRIEVE A ...

Page 10: ... your message centre in the following ways From the Home screen navigate to Messages and select Message Center and select the Connect softkey Dial 8000 Select the Messages button and select the Connect softkey Once you re in the Message centre select 1 to listen to your Messages How to Record your Unavailable Message 1 Enter the Message Centre using one of the following three ways From the Home sc...

Page 11: ...9 ...

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