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SoundStation2 User Guide - 12

Troubleshooting

No Dial Tone

The telephone cable must be plugged into an analog 
telephone jack.  If the dial tone is not heard, verify the 
following:

► 

Check that the console is opera-
tional.

Keypad Input Doesn’t Register

This could happen if you enter infor-
mation too quickly.  Press the alphanu-
meric buttons slowly.  

Some buttons may not be recognized 
if you press them too quickly.

Muffled or “in a well” Reception

This is caused by highly reverberant 
rooms and people speaking too far 
from the microphone.

Speak closer to the console so that 
the microphones pick up your speech 
more accurately.

 

Add more sound absorbency to 
the room.

Short Silences, Echoes, or Clipped Speech

► 

Do not move the SoundStation2 
console while it is in use.

► 

Keep your hands away from the 
console during calls.

► 

To avoid excessive noise around 
SoundStation2, keep papers, 
cups, and other noise-producers 
away from the console.

► 

At the beginning of each call, 
let someone at each location 

speak in turn for a few mo-
ments to enable SoundStation2 
to adapt to its environment.

► 

The other parties may be using 
non-Polycom equipment which 
may cause audio performance 
issues.

► 

Try calling again; a different 
line may provide a better con-
nection.

 Check that the telephone cable 

from the interface module is 
connected to an analog telephone 
(POTS) line.

Physical Damage

► 

If physical damage is severe 
enough that the internal parts 
become visible, disconnect the 
SoundStation2 immediately.  

► 

Do not reconnect to the 
telephone network until the 
SoundStation2 has been re-
paired.

Summary of Contents for SoundStation 2 EX

Page 1: ...SoundStation2 User Guide USER GUIDE...

Page 2: ...om lightning is impossible If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The SoundStation2 s electrical contacts could generate a tiny spar...

Page 3: ...utton 10 Adding a Call 11 Auxiliary Audio Port 11 Troubleshooting 12 No Dial Tone 12 Keypad Input Doesn t Register 12 Muf ed or in a well Reception 12 Short Silences Echoes or Clipped Speech 12 Physic...

Page 4: ...Canadian Telephone Company Requirements 18 Exhibit J Customer Information 19 CE Mark R TTE Directive EU Only 20 Other Important Notices 21 Table of Contents...

Page 5: ...he Parts List and the Safety Notices section in this guide before you begin using the SoundStation2 Overview SoundStation2 is a perfect entry level conference telephone for your business suitable for...

Page 6: ...d in your SoundStation2 package Check this list before installation to ensure that you have received each item If you are missing any items please contact your SoundStation2 reseller SoundStation2 Con...

Page 7: ...ting up SoundStation2 Connection to telephone line Connection to SoundStation2 console Optional connection to telephone fax machine or computer modem if you need to share a telephone line Not availabl...

Page 8: ...incoming Red your call is muted Phone Answers incoming calls dials a call ends a call and provides dial tone Conference Add additional call participants during a conference call Dial Pad These 12 keys...

Page 9: ...a call over an analog line Answering a Second Call If you are on a call when another call is received you will hear a Call Waiting tone Press the Conference button to answer the incoming call This rst...

Page 10: ...l press the Volume buttons to adjust the speaker volume Connection Diagram Connection Diagram Connection Diagram Conferencing using the button If your telephone system supports multi party call confer...

Page 11: ...he second call press the Conf key again Auxiliary Audio Port SoundStation2 offers an auxiliary audio port that allows for external devices to connect to the conference phone A typical example is to re...

Page 12: ...hoes or Clipped Speech Do not move the SoundStation2 console while it is in use Keep your hands away from the console during calls To avoid excessive noise around SoundStation2 keep papers cups and ot...

Page 13: ...conference table or desk Do not move the SoundStation2 during a call Do not shuf e papers near the SoundStation2 Speak at a normal conversa tion level and direct your voice towards the SoundStation2 o...

Page 14: ...Speci cations and Warranty Information...

Page 15: ...e not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer LIMITATION OF LIABILITY TO THE FULL...

Page 16: ...rma tion about service agreements appli cable to your product For technical assistance or information on service programs please visit Polycom s web site at www polycom com and select the Support menu...

Page 17: ...ipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help In accordance with part 15 of the FCC rules...

Page 18: ...l RENs contact the local telephone company WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for th...

Page 19: ...ode FIC 02LS2 Service Order Code SOC 6 0Y USOC Jack Type RJ11C A FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telepho...

Page 20: ...med de grundl ggende krav og de relevante punkter I direktiv 1999 5 EF Konformit tserkl rung Hiermit erkl rt Polycom Ltd dass SoundStation2 die grundlegenden Anforderungen und sonstige ma gebliche Bes...

Page 21: ...f rklarar harmed att denna SoundStation2 verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG Other Important Notices Mains Powered POTs Voice Telephony Without E...

Page 22: ...Pleasanton CA 94588 2005 Polycom Inc All rights reserved Polycom the Polycom logo design and SoundStation are registered trademarks and SoundStation2 is a trademark of Polycom Inc in the U S and vario...

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