Polycom Pano User Manual Download Page 27

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Troubleshooting

Topics:

▪

Your administrator is available to assist you if you encounter difficulties.

View System Information

Before troubleshooting a problem with your system, the administrator might ask you for the system serial
number, software version, any active alert messages, or other information.

Locate the System Serial Number

The administrator might ask for the serial number of the Polycom Pano system.

Procedure

Look for the serial number on the bottom of the system.

Locate the IP Address

You can view the system IP Address on the home screen of the Polycom Pano system.

Polycom, Inc.

Summary of Contents for Pano

Page 1: ...USER GUIDE 1 0 June 2017 3725 42667 002A Polycom Pano ...

Page 2: ...ll Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages End User License Agreement BY USING THIS PRODUCT YOU ARE AGREEING TO THE T...

Page 3: ...10 Content Sharing Limitations 10 Creating and Interacting with Content 11 Interacting with the Polycom Pano System 11 Access Content 11 Show an Item from the Content Tray 12 Toolbar Elements 12 Annotate Content 13 Highlight Content 13 Erase an Annotation 13 Use Pointer to Control Cloud Content 13 Navigate Cloud Content 13 Disable Pointer 14 Undo an Annotation 14 Snapshot Content or Current Screen...

Page 4: ...olycom Pano or Polycom Video System 20 Share Local Content 20 Sharing Cloud and Local Content 20 Polycom Cloud Service Content Sharing 21 Sign in to the Polycom Cloud Service 21 Connect to a Polycom Pano or Polycom Video System 21 Share Cloud and Local Content 22 Icons 23 Saving Content 23 Save Content 23 Troubleshooting 24 Send Application Log Files 24 Access the User Guide 24 Troubleshooting 25 ...

Page 5: ...Polycom Pano systems Setup sheet Release notes Polycom recommends that you record the serial number of your Polycom Pano system for future reference The serial number is printed on the system and shipping box labels and listed on the Dashboard of the Polycom Pano web interface Audience Purpose and Required Skills This guide is for users who want to perform basic to intermediate tasks with the Poly...

Page 6: ...ft OneDrive for Business account requires a Polycom Cloud Service account For detailed information on the most recent feature descriptions refer to the Polycom Pano Release Notes available at support polycom com Polycom Pano Setup Your administrator should set up the Polycom Pano system and connect any necessary devices for you to start collaborating The system is designed to remain on and ready t...

Page 7: ...or and see the Room Name associated with any Polycom Pano that Has Bluetooth enabled and is in range of the user s device on which Polycom Pano App is running or Is registered with the customer s Polycom Cloud Service for users that are signed into the Polycom Cloud Service If the knowledge of room names is not something that all users should know consider using a different naming convention for y...

Page 8: ...or other device and the Polycom Pano system The icons located at the bottom of the home screen correspond to the wireless methods that are enabled by your administrator and available for you to connect your device or system HDMI AirPlay Miracast or Polycom Pano App Procedure 1 Do one of the following Tap anywhere on the screen to open a blackboard Start casting content using HDMI Start casting con...

Page 9: ...ticipants at the same time Note Prior to sharing content make sure you take any necessary precautions to protect your privacy For example disable the screen lock feature before you share your screen with meeting participants Related Links Polycom Pano App on page 18 Share Content Using Polycom Pano App You can stream your screen an application window or a file from Microsoft OneDrive for Business ...

Page 10: ...reen and select the Smart View option Windows Surface Book Access the PC and devices settings screen select Devices and then select the Add a device option 2 On the device select the name of the Polycom Pano system shown on the home screen 3 When prompted enter the security code shown on the Polycom Pano home screen Share Content Using AirPlay AirPlay is a technology developed by Apple Inc that en...

Page 11: ...tent from your computer system or device starts sharing with the Polycom Pano system as soon as the HDMI cable is connected You control the audio using the volume controls on the Polycom Pano monitor or on your computer system or device Your computer system video output must use supported resolutions and refresh rates Supported HDMI Resolutions and Frame Rates Input Resolution Maximum Frame Rate s...

Page 12: ...you will receive a message and have the option continue ending the session Note Selecting the end session button closes and deletes all whiteboards blackboards and snapshots that were created during the session Content Sharing Limitations The Polycom Pano system does not support high bandwidth digital content protection HDCP If you share HDCP encrypted content it is not shown The Polycom Pano syst...

Page 13: ...h it This feature is automatically enabled when your administrator connects a touch capable monitor or pointing device such as a USB mouse to the Polycom Pano system You will experience the following when touch capability is enabled The Toolbar content tray and panel control bar are available Maximizing and minimizing content is supported Ending a content session is possible by closing the content...

Page 14: ...ize and writes annotations on content Pressing and holding the icon allows you to view all ink size options Disappearing ink Highlights briefly on content to note certain areas of interest Erases annotations Pressing and holding erases all annotations Pointer tool Drives and navigates content shared from the Polycom Cloud Service Provides color selections Undo the last annotation Pressing and hold...

Page 15: ...on content or take a snapshot Procedure 1 Select 2 Select a color from the toolbar 3 Write annotations on the content A transparent highlight appears briefly Repeat as often as you desire anywhere on the displayed content Erase an Annotation You can erase annotatations If the monitor supports multiple touch you can erase as you would on a chalkboard using multiple fingers and performing a circular...

Page 16: ...ct another tool from the toolbar Undo an Annotation You can undo a previous annotation or undo all annotations at one time by pressing and holding the icon After you undo all annotations you can also restore all annotations Procedure 1 Do one of the following Tap to undo the last annotation you made Tap and hold to undo all annotations you made Tap to restore all annotations Snapshot Content or Cu...

Page 17: ... whiteboard at any time A prompt notifies you when you reach the blackboard or whiteboard limit Procedure 1 Do one of the following From the toolbar tap to create a blackboard Press and hold and select to create a whiteboard Create an Infinite Blackboard or Whiteboard You can extend the canvas of a blackboard or whiteboard to create a continuous flow of written or drawn ideas The Polycom Pano syst...

Page 18: ...the content tray with a thumbnail of the current image size and position If you maximize the content the content displays in the zoomed in or moved position Procedure 1 Do one of the following To zoom in and out of active content touch the active content with two or more fingers and then pinch your fingers or spread them apart To move active content use two or more fingers to drag the content When...

Page 19: ...ng maximizing and closing a content item The bar is hidden until you tap on the panel Procedure 1 Tap anywhere on the content panel to display the panel bar 2 Select your desired shortcut Tap to minimize the content source Tap to maximize the content source When a content item is maximized tap to restore the content source to the original view Tap to stop live content or to delete a blackboard whi...

Page 20: ... and the video system it is connected to the Polycom Pano App application may scale your content to different resolutions The Polycom Pano App includes an auto discovery feature that allows you to detect nearby Polycom Pano systems Install Application Software You can download the application software from Polycom Support and install on your system Procedure 1 Go to Polycom Support and select Poly...

Page 21: ...Cloud Service Needed Local content Files in my Mircrosoft OneDrive for Business folders Polycom Pano system Yes Both for the Polycom Pano system and Polycom Pano App Local content Polycom Pano system or any supported Polycom video system No Note For a list of compatible Polycom video systems refer to Polycom Pano Release Notes available on http support polycom com PolycomService home home htm Shar...

Page 22: ... or system name You can find this information on the monitor connected to the system 2 Enter the password or security code if asked Automatically Detecting Polycom Pano Systems Polycom Pano App can detect nearby Polycom Pano systems to facilitate content sharing If your computer Bluetooth detection is turned on and nearby Polycom Pano systems have enabled Bluetooth broadcasting the Polycom Pano Ap...

Page 23: ...n select Sign In 2 Enter your email address normally your corporate email then select Next 3 Select an authentication provider and follow the on screen instructions Connect to a Polycom Pano or Polycom Video System To share content you must connect to a Polycom Pano or Polycom video system first For a list of compatible Polycom video systems refer to Polycom Pano Release Notes available at http su...

Page 24: ... cannot find the Share from Cloud tab the Polycom Pano system is not signed in to Polycom Cloud Service Contact the Polycom Pano system administrator 3 Select a content source Secure Access to Cloud Storage When you sign into the Polycom Cloud Service you have secure access to your cloud storage via OAuth 2 0 the industry standard protocol for third party authorization Your access security is guar...

Page 25: ... Failed to connect to the Polycom Cloud Service Saving Content When you are connected with a Polycom Polycom Pano system you can retrieve content screenshots from Polycom Pano to your local hard drive Is There Content Sharing Ongoing Content Saved Yes Screenshots of current content on Polycom Pano Screenshots of the content on Polycom Pano No Screenshots of the content on Polycom Pano Note If ther...

Page 26: ...end Application Log Files You can view or send the log files to your system administrator to help determine causes of and solutions to problems Procedure 1 Select on the application s title bar 2 Select Log Collector 3 Enter the recipient s email address 4 Do one of the following To view it select Open the Local Folder and open the ZIP log file To send it to another person enter the recipient s em...

Page 27: ...strator might ask you for the system serial number software version any active alert messages or other information Locate the System Serial Number The administrator might ask for the serial number of the Polycom Pano system Procedure 1 Look for the serial number on the bottom of the system Locate the IP Address You can view the system IP Address on the home screen of the Polycom Pano system Polyco...

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