6
Placing a Call on Hold
During a call, press the Hold soft key. The caller will hear the standard hold music or
your custom hold music/message.
Retrieving a Call on Hold
Press the Resume soft key to retrieve the call
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key difference is, when
you put a call on hold you can only retrieve the held call from the phone that put
the call on hold. With Call Park, you can put a call on hold and pick it up from
ANY phone within the same Call Park Group. Through the Admin Portal, Call
Park Groups can be creates so specific groups of phones can park calls for each
other. If you do not create specific Call Park Groups, all phones are automatically
assigned to the Standard Call Park Group.
1.
While on a call, press the More soft key
2.
Press the Park soft key
3.
The phone will respond with a voice prompt such as “Call Parked on
9001”. The caller will hear hold music.
4.
To pick up the parked call, anyone on any phone may dial the park number
(9001 in this example) to be connected with the caller.
Paging (Intercom)
To page to all phones
Paging allows you to speak to a group or all phones at the same time through the
speaker phone. Paging is used to make announcements such as “Jim, you have a
visitor in the lobby” or to let people know about a parked call such as “Susan, you
have a call waiting on park 2”. Paging will only notify phones not in use or not set
to DND. The Admin Portal is used to create Paging Groups so only specific
phones can hear a page.
1.
Dial the paging group number or 9100 to page all phones
2.
WAIT UNTIL YOU HEAR THE TONE
3.
Make your announcement which will be heard on all phones in the paging
group (except phones set to DND or phones in use)
4.
Hang up the phone when finished
Answering a Page
1.
Press the “Answer” soft key on the phone display
2.
Talk directly back to the person who initiated the page
