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Retrieving a Call on Hold

 

Press

again or the Resume soft key to retrieve the call 

Answering a Second Call 

If you are on a call and another call comes in to your phone you will hear a tone 
from the phone and see the word “calling” on the top line of the display.  The next 
available Call Key will flash green.  There are two ways to answer the second call: 

 

Method 1 

 

1.

 

Press 

 to place the original call on hold. 

2.

 

Press 

 to access the new call.  

3.

 

Soft key labels are updated on the display showing Ignore, Answer, and 
Reject. 

4.

 

Press the Answer soft key to answer the incoming call. 

5.

 

This places the original call on hold and refreshes the soft key labels. 

 

Method 2 

 

Answer the call by pressing 

 or 

 associated with the 

second incoming call.  
 
The first call is put on hold and the second call is answered. 

 

Placing a second call 

While on a call, you may place that call on hold and make a second call.  There are 
two ways to place another call: 

 

Method 1 

 

1.

 

Press 

 to place the original call on hold. 

2.

 

Press the New Call soft key or 

 or 

  to access the 

new call.  

3.

 

Dial the phone number or extension 

 

Method 2 

 

1.

 

Press the New Call soft key or 

 or 

  to access the 

new call AND place the original caller on hold 

2.

 

Dial the phone number or extension 

Summary of Contents for 2-Line Phone

Page 1: ...Polycom 2 Line Desk Phone Quick Reference Guide ACC 1142 PUG...

Page 2: ...Answering and making calls 3 Answering a Second Call 4 Placing a second call 4 Call Transfer 5 At this point the call is connected to the number to which you are transferring them 5 Alternate Method f...

Page 3: ...guide highlights some of the most commonly used features of the 2 Line Desk Phone For a complete list of features and capabilities please refer to the Polycom 2 Line Desk Phone Owner s Manual Phones...

Page 4: ...speakerphone key 2 Dial the 10 digit number Place an internal call 1 Pick up the handset or use the speakerphone key 2 Dial the 3 digit extension number Redialing a call The Redial function places a...

Page 5: ...Reject 4 Press the Answer soft key to answer the incoming call 5 This places the original call on hold and refreshes the soft key labels Method 2 Answer the call by pressing or associated with the sec...

Page 6: ...the call connects by pressing the Cancel soft key To Blind Transfer a Call Note The following instructions assume you are on a call and that your phone only has one call active 1 During a call press...

Page 7: ...n press the Join soft key 2 A conference is created with the active call the call on hold and yourself To Setup a Conference Call with two other parties 1 Call the first party 2 Press Conf soft key to...

Page 8: ...or uses the speaker phone 2 Dial the paging group number or 9100 to page all phones 3 WAIT UNTIL YOU HEAR THE TONE 4 Make your announcement which will be heard on all phones in the paging group excep...

Page 9: ...ne label to confirm call forwarding is enabled Disable Call Forwarding 1 Press and select Features Forward 2 Using and select the forwarding type you want to change and then press the Select soft key...

Page 10: ...e and alert you through the message waiting lamp at the top of the phone and optionally via email to your cell phone or computer Messages may be retrieved through your Desk Phone your Personal Portal...

Page 11: ...essline com login 2 Enter your Desk Phone number 3 Enter your PIN 4 Click LOG IN 5 You will be presented with a list of new and listened to voicemail messages 6 Click the play button associated with t...

Page 12: ...if you have called from another phone 5 Touch 8 for User Options 6 Touch 1 to record your new Unavailable Greeting Change the Amount of Time Before Voicemail Picks Up via the Phone 1 Press and select...

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