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www.airtouch.net.au

Problem

Suggested Action

LED in the 

lower right 

corner flashes 

quickly

No communication between the console and  
main module. Check if the AirTouch 2+ App is  
running and the wiring. 

Disconnect the cable to the touchscreen and  
connect it back. Or power off the main module of 
the AirTouch 2+ and power it back on in a minute.

LED flashes 

slowly (Every 

one second)

AC has an error. Either AC is faulty or the  
communications between AC and AirTouch 2+  
is lost. Call technician to further investigate.

No LED light

No power to the console.

Dampers have 

no response 

when turned 

on or off

Check if LEDs on the main module light up for 
relevant zones when the zone dampers are being 
turned On/Off. If Green/Red LEDs are not activated 
for the respective zone, the main module may be 
faulty, replace it. 

If there is response, there might be a faulty cable 
and the cable would have to be replaced. If the 
zone is still non-functional then there might be a 
faulty damper motor.

Check if the cable from touch-pad to the main 
control module is faulty. If it is a faulty cable, then 
replace the cable.

Check Grouping and find out if the right zones have 
been assigned to the right groups and have been 
turned ON/OFF in Zoning section.

Troubleshooting

Problem meets solution.

Summary of Contents for airtouch 2 plus

Page 1: ...airtouch net au User Manual...

Page 2: ...COOL HEAT FRESH FAN Modes and functions available depend on your Air Conditioning Unit...

Page 3: ...r a Zone 6 Away Function 7 Setting the AC Timer 8 9 Setting a Program 10 11 Turbo Zone 12 13 Setting up Favorites 14 15 Sleep Function 16 AirTouch App 17 Advanced System Settings Naming Your Zones 20...

Page 4: ...e your Zones see page 20 AC Unit On Off Button Hold down to set Quick Timer or turn on Away Sleep Function Set Point Temperature Mode Fan Speed Control Cool Fresh Heat Dry Auto Depends on unit Quick M...

Page 5: ...3 User Manual Edition 1 May 2020 Quick Start Mobile App Home Screen Zones Screen Some Settings Zone names setup on the AirTouch Console will be replicated in the App...

Page 6: ...4 www airtouch net au Quick Menu Controls Access the Quick Menu by tapping on the menu icon in the top right 1 You can access common AirTouch features using the Quick Menu...

Page 7: ...5 User Manual Edition 1 May 2020 To turn On or Off the AC tap the Power button Turn On Off AC Inside the Quick Menu...

Page 8: ...6 www airtouch net au Adjusting Airflow for a Zone Your zone names are on the left of the home screen Use the and buttons next to the zone names to increase or decrease the air flow in 5 increments...

Page 9: ...temperature When it approaches 1 of the upper limit Cool or 1 of lower limit Heat the system will turn On the AC If the ambient temperature approaches 3 of the upper limit Cool or 3 of lower limit He...

Page 10: ...ng when the unit is currently off Tap and Hold the Power Button and scroll to select your desired On Time The On AC timer icon will appear below the power button Turn OFF Timer To Set a Quick Timer to...

Page 11: ...nit Timer Functions 1 Open the Quick Menu and select Programs 2 Tap AC Timer to load the Time Wheel and choose the time for each operation When a Timer event is scheduled a Timer Icon will display on...

Page 12: ...vanced version of the Timer function is the Program function letting you turn the AC ON or OFF and specify a Temperature for your entire house or airflow for individual zones for specific time and day...

Page 13: ...milar settings Tick the Zones which will use the program A zone can have multiple programs Touching the zone name will show the programs assigned to it Use Disable Enable button to deactivate activate...

Page 14: ...o Zone feature can cool or warm a single zone quickly or can be useful when there is a lot of activity and you need more conditioned air than normal Open the Quick Menu and select System Settings 1 2...

Page 15: ...0 To activate the Turbo function tap on the button again If there is more than one system multiple Turbo groups can be set The Turbo function cannot be programmed It is activated manually from the con...

Page 16: ...tting up Favourites AirTouch s Favourites feature allows you to save your climate control scenarios Open the Quick Menu and select Favourites 1 Create up to four Favourite presets Select whether you w...

Page 17: ...15 User Manual Edition 1 May 2020 Give your Favourite s option a name and you re good to go 3 Day...

Page 18: ...very hour for 3 hours But the displayed AC set point will remain at your chosen temperature After three hours the AC will remain at the decreased increased set the point utill Sleep Mode is cancelled...

Page 19: ...free NOTE If a mobile device is connected to the same WiFi network as your AirTouch 2 the app will automatically direct you to the control interface Alternatively if you are unable to access the cont...

Page 20: ......

Page 21: ...System Settings...

Page 22: ...ettings Customise AirTouch s Zone Names to suit your home Select Group Names and edit individual Groups Zones by tapping on the space provided to enter information To make it easy a preset name can be...

Page 23: ...ioning and AirTouch from potential damage caused by children playing with the console 1 Select Screen Lock and choose a four digit password Now when the console goes to sleep and turns blank you can u...

Page 24: ...ed by the mobile app to distinguish between AirTouch 2 systems The maximum length for a name is 16 letters Open the Quick Menu and select System settings 1 Select Preferences and edit Owner s Name by...

Page 25: ...23 User Manual Edition 1 May 2020 Balance Grouping Tables Group Group Name Zones Included Sensors Turbo Function Balance 1 2 3 4 5 6 7 8 9 A B C D E F G Filled in by your installer...

Page 26: ...k to enable the control operation of the AC unit and zoning via local WiFi and internet Open the Quick Menu and select WiFi Settings 1 Select your WiFi network and enter in the password when prompted...

Page 27: ...internet access If there is a red dot on the top right corner of the Quick Menu a new software version is available for update Follow the red dot and prompts to update the system Hotspot If AirTouch d...

Page 28: ...to the console Dampers have no response when turned on or off Check if LEDs on the main module light up for relevant zones when the zone dampers are being turned On Off If Green Red LEDs are not acti...

Page 29: ...onsole WiFi symbol disappeared from the touchpad After a power failure AirTouch 2 will re connect to home router and WiFi icon will be back on in 3 minutes from Power ON Turn the wireless router OFF a...

Page 30: ...ts Operating Temperature 0 C to 60 C Altitude 0 to 2000 meters Operating relative humidity 10 to 80 Avoid static electricity hazards Avoid electromagnetic radiation sources Avoid dust contamination Av...

Page 31: ...29 User Manual Edition 1 May 2020 Transformer Input Voltage 240VAC 50Hz Output Voltage 24VAC 50Hz Wattage 40W Supply Air Sensor NTC type 10 k at 25 C Fuse Dimension 5x20 mm Fast Acting 2A 250V...

Page 32: ...rect at time of publication but are subject to change without notice Please read the instructions before installing this Zone Control System Polyaire Pty Ltd does not accept any responsibility for los...

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