I hear echo in the headset.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 2. See
.
• If the audio level is too low in this position, increase the
headset volume. See
• If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See
• If the base power supply is plugged into a power strip, plug it
into the wall directly.
I can't activate Siri or Google
Now on my headset.
Your smartphone's default voice assistant is a mobile-only
feature and is not active when your headset is in range of
your base.
• Ensure that your headset is out of base range
• Ensure that the headset is paired to your smartphone
• See
The handset lifter is installed but
does not lift the handset.
• Be sure the handset lifter power cord is firmly pushed into
the handset lifter jack on the base.
When I dial from my softphone
application, nothing happens.
• Ensure your headset is charged.
• Ensure your headset is paired to the base. See
.
• Ensure that Poly Lens Desktop App is installed. Download:
• If Poly Lens Desktop App is not installed and you do not have
a compatible softphone, you must first press the base's Audio
button and then use the softphone interface to place/
answer/end calls.
• Ensure that the headset is the default sound device by going
to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac).
• Restart your computer.
Speaking and/or listening volume
is too low or too high.
• Adjust headset listening volume with volume button.
• Adjust listening/speaking volumes in the computer’s sound
control panel/system preferences.
• Adjust listening/speaking volumes in the softphone
application.
Desk phone
Softphone
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