Poly Voyager Office Base, User Manual

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I can’t hear a dial tone in the
headset.
• Make sure your headset is charged.
• Make sure your headset is paired to base. See Pair headset to
base .
• Adjust the configuration switch (A--F) on the bottom of the
base until a dial tone is heard. The default A works for most
phones.
ATTENTION Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your
base. See Desk phone setup details .
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button to
hear a dial tone.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button and
base's desk phone button to hear a dial tone.
• If your base is connected to your handset port, manually
remove the handset to hear a dial tone (if you do not have an
EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough
to operate the hookswitch; set to a higher setting if
necessary.
• Adjust the headset's listening volume. See Adjust volume .
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust volume .
Can I connect my headset to a
mobile phone and the base at the
same time?
Yes, your headset remembers up to 8 devices, but connect to
up to 2 devices at a time. That includes your base.
I hear static.
• Make sure there is at least 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. If adjusting the distance doesn’t help, your
headset is going out of range, move closer to the base. See
Position Your Base
The sound is distorted.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 2. See Adjust volume .
• If your desk phone has a volume control, lower until the
distortion disappears.
• If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
volume .
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your
telephone. See Position Your Base .
Troubleshooting
Headset
11