FREQUENTLY ASKED QUESTIONS (FAQ)
6
the computer and more that are only available if the headset is
connected with the BT700 USB adapter
Can I connect (pair) my
Voyager Focus 2 to more
than two devices?
Your headset can pair with up to 8 devices but only maintain 2
connections simultaneously. For best results ensure that only
the two devices you want to use at any given time are connected
to the headset. On the other devices ensure that they are
disconnected from the headset.
Why can’t I connect my
Voyager Focus 2 headset to
my BT700 USB adapter?
Your BT700 Bluetooth USB adapter can remember to up to 2
devices but can only connect to one at a time. Make sure that
your Voyager Focus 2 device is the only one connected,
if required turn off the second device.
How do I stop mobile
notification tones from
interrupting my computer
audio?
If you have your Voyager Focus 2 headset connected to your
mobile device, then audio notification tones (email alerts, etc) will
interrupt any audio you are streaming from your computer. To
disable this, use the Poly Lens app.
Select the following
:
Settings
>
General
>
Notification Tones
>
Off
How do I disable the mute
reminder notification tones?
If you start to speak while muted the headset will alert you via a
notification note, to disable this, use the Poly Lens app, go to
Select the following:
Settings
>
General
>
Mute Reminder Mode
>
require mode
.
Why can nobody hear me
and / or I can’t hear during a
call on my computer?
It could be due to a conflict with the unit not being set as default
within the PC or softphone.
a. When placing a call make sure the BT700 is flashing
blue. Steady blue LED means audio source is close.
Press the call control button once.
b. Right-click V
olume > Sounds > Playback >
is the BT700
set as default?
c. Right-click
Volume > Sounds > Recording >
is the
BT700 set as default?
d. Check the audio device settings on
your softphone of choice and make sure speaker and
microphone are set at default.
