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FREQUENTLY ASKED QUESTIONS (FAQ) 

 

 

select "

Pair Device

" in Poly Lens. Your adapter flashes red 

and blue.  

d.  Pairing is successful when you hear "pairing successful" and 

"PC connected" and the Bluetooth USB adapter LED is solid.  

 
Alternatively, if you have Poly Lens downloaded on your computer you 
may also plug in your new BT700 device. The software will recognize 
your new device. Select the three dots in a circle at the bottom right 
side of the screen and choose “

Pair new device

”. 

 

Your BT700 Bluetooth USB adapter will remember up to 2 devices but 
will only connect to one at a time.  Make sure that your Voyager Focus 
2 devices is the only one connected, if required turn off the second 
device.  

 

 
 

How do I connect (pair) my 
Voyager Focus 2 to my 
mobile? 

 

 

To connect (pair) your Voyager Focus 2 put your headset in pair mode 

 

Do the following:  slide and hold the 

Power 

switch away from the off 

position until you hear “

pairing

” and the headset LEDs flash red and 

blue. 

 

 

 

 

Activate Bluetooth on your phone and set it to search for new 
devices. 

 

 

iPhone 

Settings 

Bluetooth 

On

 

 

Android: 

Settings 

Bluetooth

On 

> Scan for devices* 

 

 
NOTE *Menus may vary by device. 

  

 

            Select “

Poly VFOCUS2 Series

.”  

 

If prompted, enter four zeros (0000) for the passcode or accept 
the connection. Once successfully paired, you hear “

pairing 

successful

” and the headset LEDs stop flashing. 

 

NOTE

 Your headset can pair with up to 8 devices but 

only maintain 2 connections simultaneously. 

 

 
 
 

How do I connect (pair) my 
Voyager Focus 2 to my 
computer? 

 

Recommendation:  For the best user and audio experience that 
the BT700 Bluetooth USB adapter is used to connect wirelessly 
to the computer.  The BT700 is identified by your computer as a 
soundcard and hence when it is connected it is available to all 
applications that use audio.   
 
The BT700 provides additional features such as the ability to 
answer an incoming call (with supported softphones) direct from 
the Voyager Focus 2 headset, battery level status is shown on 

Summary of Contents for Voyager Focus 2 UC Series

Page 1: ... USB Adapter Typically your BT700 USB adapter is pre paired connected to your headset If it does not automatically connect when plugged in then it has somehow disconnected or it was purchased separately You will need to connect pair the adapter to your headset For this you will need to download the Poly Lens app at poly com lens a Insert the Bluetooth BT USB adapter into your laptop or computer an...

Page 2: ...gital Hybrid Active Noise Cancelling ANC which reduces external noise and enhances your music and sound quality The ANC switch includes 3 settings 0 ANC off 1 Recommended for office use 2 Recommended for loud environments Noise cancelling microphone with Acoustic Fence technology Your Voyager Focus 2 headset includes Acoustic Fence technology that reduces background noise so that your caller hears...

Page 3: ...via Bluetooth It will offer a better audio experience Computer configurations Your new BT700 and Voyager Focus 2 work with Mac and PC configurations UC Client Softphone Your new Voyager Focus 2 works with many softphones An example would be Microsoft Teams Voice prompts Voice assistance is available with Siri Google Assistant Headband adjustment May I use the Voyager Focus 2 headset as a corded he...

Page 4: ...plications that use audio The BT700 provides additional features such as the ability to answer an incoming call from a supported softphone direct from the Voyager Focus 2 headset battery level status shown on the computer and more that are not available if the headset is connected via the computers own Bluetooth direct from the Voyager Focus 2 headset battery level status shown on the computer and...

Page 5: ... the off position until you hear pairing and the headset LEDs flash red and blue Activate Bluetooth on your phone and set it to search for new devices iPhone Settings Bluetooth On Android Settings Bluetooth On Scan for devices NOTE Menus may vary by device Select Poly VFOCUS2 Series If prompted enter four zeros 0000 for the passcode or accept the connection Once successfully paired you hear pairin...

Page 6: ...us 2 headset connected to your mobile device then audio notification tones email alerts etc will interrupt any audio you are streaming from your computer To disable this use the Poly Lens app Select the following Settings General Notification Tones Off How do I disable the mute reminder notification tones If you start to speak while muted the headset will alert you via a notification note to disab...

Page 7: ...s 2 headset set the BT700 as the default audio device in your computer s operating system To configure your Bluetooth BT USB adapter Windows To configure your Bluetooth BT700 USB adapter to play music go to Select the following Start menu Control Panel Sound Playback tab Poly BT700 Default Device OK How do I pause music when placing or receiving calls Start menu Control Panel Sound Communications ...

Page 8: ...ver and your speakers or headphones a Select Windows W and type troubleshooting Troubleshooting View All on the top left corner Playing audio b Following the on screen instructions to run the trouble shooter Why is my headset audio cutting out when using my computer You may have many competing Bluetooth or Wi Fi devices in your home or office In certain environments with too many competing devices...

Page 9: ...To disable this use the Poly Lens app Select the following Settings General Notification Tones Off How do I disable the mute reminder notification tones Smart sensors If you start to speak while muted the headset will alert you via a notification note to disable this use the Poly Lens app go to Select the following Settings General Mute Reminder Mode require mode What are smart sensors and can I d...

Page 10: ...00 Charging Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously For best results ensure that the only the two devices you want to use are connected to the headset On the other devices ensure that they are disconnected from the headset How do I check my headset battery status Slide and release the Power switch away from the off position Listen to the voice aler...

Page 11: ...us 2 headset Ensure that your softphone is a supported softphone and that only one softphone application is opened at a time If required to enable headset control answer end and mute functionality ensure you have Poly Lens desktop app installed Select the following Poly Lens desktop app your choice of softphone application Softphones Software Settings Target Softphone How do I restore my Voyager F...

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