Troubleshooting
If your POLAR appliance develops a fault, please check the following table before making a call to the
Helpline.
Fault
Probable Cause
Action
The appliance is not
working
The unit is not switched
on
Check the unit is plugged in correctly and switched on
Plug and lead are
damaged
Call POLAR agent or qualified Technician
Fuse in the plug has
blown
Replace the fuse
Power supply
Check power supply
Internal wiring fault
Call POLAR agent or qualified Technician
The appliance turns
on, but the
temperature is too
high/low
Too much ice on the
evaporator
Defrost the appliance
Condenser blocked with
dust
Call POLAR agent or qualified Technician
Doors are not shut
properly
Check doors are shut and seals are not damaged
Appliance is located near
a heat source or air flow
to the condenser is being
interrupted
Move the refrigerator to a more suitable location
Ambient temperature is
too high
Increase ventilation or move appliance to a cooler position
Unsuitable foodstuffs are
being stored in the
appliance
Remove any excessive hot foodstuffs or blockages to the fan
Appliance is overloaded
Reduce the amount of food stored in the appliance
The appliance is
leaking water
The appliance is not
properly levelled
Adjust the screw feet to level the appliance (if applicable)
The discharge outlet is
blocked
Clear the discharge outlet
Movement of water to the
drain is obstructed
Clear the floor of the appliance (if applicable)
The water container is
damaged
Call POLAR agent or qualified Technician
The appliance is
unusually loud
Loose nut/screw
Check and tighten all nuts and screws
The appliance has not
been installed in a level or
stable position
Check installation position and change if necessary
