Plustek SMARTOFFICE PS282 User Manual Download

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HAPTER

IV. T

ROUBLESHOOTING

If you encounter problems with your scanner, please review the installation and

scanning instructions contained in this guide.

Before you ask for customer service or repair, please refer to the information in this

chapter and consult our FAQ (Frequently Asked Questions) in which you can find

useful self troubleshooting information. From the Windows

START

menu, point to

Programs

Your Scanner Model Name

, and then click

FAQ

CANNER

ONNECTION

The first step to take when troubleshooting connection problems with your

scanner is to check all physical connections. The icon

, located on the Windows

system tray, indicates if the scanner software is properly launched and the scanner and

computer are communicating with each other.

Appearance

Status

The program has been successfully launched and the scanner

is connected with the computer, ready to scan mages.

The scanner is not connected with the computer. Or, the

scanner power is not switched on.

No Display

You have chosen to terminate the program, no matter the

scanner is connected or disconnected with the computer.

LEARING

APER

AMS

If a paper jam in the ADF happens, please perform the following steps:

1. Remove any unjammed documents still loaded into the ADF.

2. Open the ADF cover by pulling the cover open lever.

3. Gently but firmly pull the jammed documents out of the ADF. Try to avoid

creasing or wrinkling the documents.

Summary of Contents for SMARTOFFICE PS282

Page 1: ...Installation Usage Maintenance ...

Page 2: ...documents may be prohibited by law and or subject to criminal prosecution We recommend you to be responsible and respectful of the copyrights laws when you are scanning books magazines journals and other materials Environmental Information The product is designed and produced to achieve sustainable environmental improvement We strive to produce products in compliance with global environmental stan...

Page 3: ...aring Documents 14 Checking Document Conditions 15 Loosening Documents 16 Placing Documents 16 Placing Business Cards 18 Placing Plastic Cards 18 Placing Documents with the Protection Sheet 19 Scanning Documents 21 Scanning via TWAIN Interface 21 Scanning from Plustek DI Capture Program 25 Scanning from the Scanner s Front Panel 26 Scanning from the On screen DocAction s Execute Menu 27 CHAPTER II...

Page 4: ...CONTACTING PLUSTEK 40 ...

Page 5: ...s manual describes the box contents and minimum computer requirements to use this scanner Before you start installing your scanner check the box contents to make sure all parts are included If any items are damaged or missing please contact the vendor where you purchased your scanner or our customer service directly Chapter I describes how to install scanner s software and connect the scanner to y...

Page 6: ...r reference SAFETY PRECAUTIONS Warning Before using this device please read the following important information to eliminate or reduce any possibility of causing damage and personal injury 1 Moisture condensation may occur inside this device and cause malfunction at these conditions when this device is moved directly from a cold to a warm location after a cold room is heated when this device is pl...

Page 7: ...scanner to excessive vibration It may damage the internal components MINIMUM SYSTEM REQUIREMENTS 1 PC with Intel Pentium III 1G processor or compatible 256 MB RAM Available USB 2 0 port CD ROM Drive or DVD ROM Drive 800 MB Free Hard Disk Space Video card that supports 16 bit color or greater Operating System Windows 2000 Professional Windows XP Home Edition or Windows XP Professional Windows Vista...

Page 8: ...plication CD ROM 7 Calibration Sheet 8 Memo Label 9 Extended Paper Width Slider 2 pieces 10 Protection Sheet 11 Padded Carry Bag3 2 Save the box and packing materials in case you need to transport this scanner in the future 3 Padded carrying bag is not included in all scanner models 4 ...

Page 9: ...ightly so as to avoid the paper feeding to be askew 3 COVER OPEN LEVER Opens the ADF cover Pull it to open the ADF cover when you need to clear paper jam or clean the scanner 4 STACKER Keeps the paper in place Extend it in case of longer paper 5 ADF AUTOMATIC DOCUMENT FEEDER Automatically feeds a stack of documents for scanning 6 SIDE GUIDE Holds the paper in place to be scanned through the ADF Pu...

Page 10: ...by the up or down button 12 POWER LED Indicates the scanner status Light Status On The scanner is turned on ready to scan images Off The scanner is off either because the power is not turned on or because the AC adapter is not properly plugged into an AC power outlet 13 HAND HOLDER Ergonomically designed for you to carry the scanner with ease 14 USB PORT Connects the scanner to a USB port on your ...

Page 11: ...er To ensure ample room for the installation as well as for scanning and saving images a minimum of 1 GB of hard disk space is recommended This USB scanner can only operate under the Microsoft Windows 2000 Professional XP Vista operating system Attention Please do not use multiple USB scanners in Windows XP simultaneously For more information please refer to the following URL http www microsoft co...

Page 12: ...p by step procedures described below to install the Plustek scanner Attention Choose a Proper Site First Always place your scanner on a level smooth and strong surface before proceeding the scanner setup or any scanning task Tilted or uneven surface may cause paper feeding errors scanner damage or personal injury Avoid using the scanner in a dusty environment Dust particles and other foreign objec...

Page 13: ...le to an available USB port on your computer 5 If you plan to connect your scanner to a USB hub4 make sure that the hub is connected to the USB port in your computer Next connect the scanner to the USB hub S St te ep p 2 2 I In ns st ta al ll li in ng g t th he e S So of ft tw wa ar re e 1 Switch on the scanner power from the rear of the scanner 2 If the USB components on your computer are functio...

Page 14: ...nue the installation without any misgiving at your scanner functioning Afterwards please skip to Step 6 4 For Windows XP a Insert the Setup Application CD ROM included with your scanner into your CD ROM drive b Select Install the software automatically recommended and click the Next button c Click the Next button in the window that appears Afterwards please skip to Step 6 5 For Windows Vista a Sel...

Page 15: ...ns to complete the scanner calibration After the calibration is complete click OK and then click Finish Information If the scanner installation is not started and displayed automatically on the screen click Start select Run and type in D Install where D is the drive letter assigned to the CD ROM drive of your computer S St te ep p 3 3 I In ns st ta al ll l t th he e E Ex xt te en nd de ed d P Pa a...

Page 16: ...he following describes how you can check if the scanner is properly functioning with your computer and the scanning software by performing your first scan with our bundled image editing application NewSoft Presto ImageFolio Before testing your scanner double check to make sure that all connections are securely fastened To test the ADF scanning 1 Load a document headfirst and face down into the ADF...

Page 17: ...olio click File Acquire Acquire 5 Select ADF Front Side as the Scan Type within the TWAIN window 6 Click the Scan button 7 The document in the ADF paper chute should be now loaded into the ADF and scanned After this process you should see a scanned image of the document on your screen 8 Click Exit to exit the TWAIN window INSTALLING ADDITIONAL SOFTWARE Your scanner is TWAIN compliant and functions...

Page 18: ... and automatically save their electronic files in the designated folder If you are not familiar with scanning no problem the Scan Wizard will guide you through to complete each scanning task The DocAction program seamlessly integrating the operation of your scanner with your computer and other peripherals provides a quick and convenient way to perform various scanning functions With DocAction you ...

Page 19: ...mall objects e g paper clips pins staples or any other fasteners attached before loading the paper into the ADF Make sure the paper is completely flat with no creased or curled corners Avoid scanning documents with pencil lead and newspaper clippings as they will make the ADF exposure glass and the inner ADF dirty If you have to scan such paper clean the scanner frequently refer to Chapter III Car...

Page 20: ...ogether 2 Hold the documents upside down with both hands and then gently push them onto a flat surface to align the edges of all documents This will allow documents being fed into the ADF one at a time and prevent paper feeding errors PLACING DOCUMENTS 1 Load the documents headfirst and face down toward the center of the ADF paper chute and all the way into the ADF until touching the bottom For si...

Page 21: ... unfold the paper chute extension and side guide to provide further support for the documents 3 Adjust the paper width slider for the paper size you are using The paper width slider should be gently touching both sides of the documents 17 ...

Page 22: ...feeding them through the scanner is strained Do not load additional paper into the ADF while the unit is feeding and scanning PLACING BUSINESS CARDS 1 Load the business cards headfirst and face down toward the center of the ADF and all the way into the ADF until touching the bottom For single sided scans load the business cards face down For double sided scans load the business cards in desired or...

Page 23: ...he card Attention Make sure the plastic cards you wish to scan are horizontally loaded into the ADF Maximum thickness of each plastic card is 1 2 mm PLACING DOCUMENTS WITH THE PROTECTION SHEET To avoid paper jam and documents be scratched the protection sheet is designed for you to load and protect special documents It allows you to scan a document that is not easy to load into the scanner For exa...

Page 24: ... the protection sheet and place the document inside headfirst and face down toward the center of the sheet and all the way until touching the bottom of the sheet Align the top of the document to the side of the protection sheet with the black line and the folded portion toward to the right side of the sheet 6 Load the protection sheet into the scanner and align the protection sheet with the black ...

Page 25: ...n Before you start scanning check the following The power of both your computer and scanner is turned on The icon appears on the Windows system tray Paper is appropriately loaded into the ADF S Sc ca an nn ni in ng g v vi ia a T TW WA AI IN N I In nt te er rf fa ac ce e The TWAIN program is a very important piece of software that comes with your scanner This program acts as an interface between th...

Page 26: ...ick Settings Acquire Options Select Flatbed TWAIN Scanner 2 In the window that opens choose this scanner and then click the OK button to set this scanner as the default scanning source Scan within NewSoft Presto ImageFolio 1 Click the Windows Start button to launch Presto ImageFolio 2 Within Presto ImageFolio click File Acquire Acquire 3 In the TWAIN window that opens select ADF Front Side as the ...

Page 27: ...scanned images are displayed in Presto ImageFolio and you may perform the image editing tasks Scan within ABBYY FineReader 6 0 Sprint Plus 1 Click on the Windows Start button point to Programs ABBYY FineReader 6 0 Sprint Plus and then click ABBYY FineReader 6 0 Sprint Plus to launch the FineReader program 2 To scan one page from the ADF Click and then click Scan Image from its drop down menu To sc...

Page 28: ... 1 Click on the Windows Start button point to Programs Business card Recognition Software and then click Business card Recognition Software to launch the Business card Recognition Software 2 Within Business card Recognition Software click from the main toolbar 3 In the TWAIN window that opens select ADF Front Side as the Scan Type if you want to scan single sided business cards or select ADF Duple...

Page 29: ...es To create a new folder and or a new document click the New Folder and or New Document button from the toolbar 4 Select an appropriate scan profile You may click the tab of Scan Settings Pane to check if the current settings of the selected scan profile meet your needs If not you may click the Create or Manage button beside the Scan Profile to create a new profile or modify an existing profile 5...

Page 30: ...er II Scanning of the Scanner User s Guide for more information in placing paper into the ADF properly 2 Check current button settings by viewing the memo label or the Button Configuration window If needed you may also modify settings to meet your current needs Refer to View Button Settings and Configure Button Settings below for more information 3 Press the UP or DOWN button to select the desired...

Page 31: ...ystem tray Right click the icon in the Windows system tray and then choose Button Configuration in the pop up menu that opens View your memo if you write down the customized button number settings on the memo label S Sc ca an nn ni in ng g f fr ro om m t th he e O On n s sc cr re ee en n D Do oc cA Ac ct ti io on n s s E Ex xe ec cu ut te e M Me en nu u You may also use DocAction s on screen Execu...

Page 32: ...you have set up in the Button Configuration window Attention When you scan by the OCR button of DocAction program in each batch you can scan up to either 50 sheets of paper for single sided scans or 25 sheets of paper for double sided scans because of the limit from ABBYY FineReader 6 0 Sprint Plus 28 ...

Page 33: ... turn off the scanner and disconnect the scanner s power cable and USB cable and then wait a few minutes for the glass and or the inner ADF to cool to ambient temperature Wash your hands with soap and water after cleaning the scanner C Cl le ea an ni in ng g M Ma at te er ri ia al ls s Have the following cleaning materials ready to clean the scanner soft dry lint free cloth or a cotton swab non ab...

Page 34: ...h their surfaces Clean Feed Roller Wipe the Feed Roller from side to side and then rotate it Repeat this until its entire surface is cleaned Clean Pad Module Wipe the Pad Module from top to bottom in the direction of arrow shown in below picture Be careful not to damage the pick springs of the pad 30 ...

Page 35: ...EPLACING CONSUMABLES As a guideline it is recommended to replace the pad module every 100 000 sheets of scans It is also recommended to purchase a new protection sheet if it can t be used for scanning due to serious damage R Re ep pl la ac ci in ng g t th he e P Pa ad d M Mo od du ul le e 1 Open the ADF cover by pulling the cover open lever Cover open lever ADF cover 2 Remove the pad module by pin...

Page 36: ...r if colors appear in areas that should be white or colors of the scanned image and the original vary a lot This allows you to adjust and compensate for variations that can occur in the optical component over time by its nature The following describes how to calibrate the scanner 1 The Calibration Sheet marked with an arrow on either edge at both sides is used specially for ADF Scanning calibratio...

Page 37: ...good than the special calibration sheet 3 Click Start Programs Your scanner model name Calibration Wizard 4 Click Next from the Calibration Wizard that pops up and then click Calibrate now 5 Click on the Start button to begin the calibration process 6 The scanner pulls the calibration sheet through the scanner which completes this scanner calibration After the calibration is complete click OK and ...

Page 38: ...ted on the Windows system tray indicates if the scanner software is properly launched and the scanner and computer are communicating with each other Appearance Status The program has been successfully launched and the scanner is connected with the computer ready to scan mages The scanner is not connected with the computer Or the scanner power is not switched on No Display You have chosen to termin...

Page 39: ...t try to pull jammed or half scanned documents out of the ADF without first opening the ADF cover Doing so may permanently damage the ADF 4 Close the ADF cover by pushing it back down until it snaps back into place 35 ...

Page 40: ...rea W x L Maximum 216 x 356 mm or 8 5 x 14 Minimum 13 2 x 13 2 mm or 0 52 x 0 52 Acceptable Paper Sizes W x L Maximum 220 x 356 mm or 8 66 x 14 Minimum 50 8 x 50 8 mm or 2 x 2 Acceptable Paper Weight for ADF 50 to 105 g m2 or 14 to 28 lb Power Supply External Switching Power Adapter Full Range Input voltage frequency 100Vac 240Vac 10 to 10 47 to 63 Hz Output voltage watt 24Vdc 0 75 A Operation 18 ...

Page 41: ...s and labor and is not valid without the receipt of original purchase To obtain warranty service you may contact the authorized dealer or distributor or visit our website to check out the available service information or send a request via E mail for further help If you transfer this product to another user warranty service is available to that user for the remainder of the warranty period You sho...

Page 42: ...re informed of their possibility Some jurisdictions do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may not apply to you This Limited Warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction FCC RADIO FREQUENCY STATEMENT This equipment has been tested and found to co...

Page 43: ...to ensure compliance with the pertinent RF emission limits governing this device Consult the dealer or an experienced radio TV technician for help if the conditions persist Changes or modifications not expressly approved by the manufacturer or authorized service center could void the user s authority to operate this equipment 39 ...

Page 44: ...tek Technology Inc 17517 Fabrica Way B Cerritos CA 90703 U S A Tel 1 714 670 7713 Fax 1 714 670 7756 E mail supportusa plustek com Worldwide except Europe North America Plustek Inc 13F 1 No 3 Building F Yuan Qu Street 115 Nankang Taipei Taiwan Tel 886 2 2655 7866 Fax 886 2 2655 7833 Website www plustek com Visit our website http www plustek com support support htm for more customer service informa...

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