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Symptom: 

The image looks good in the software that came with the scanner 
but it does not look good when I export the image to another 
program. 

Cause: 

Different imaging programs use different Monitor Gamma settings. 

Solution: 

Change the Monitor Gamma settings in either of the programs so that 
they match. Please consult the help files for each program to find out 
how to adjust the Monitor Gamma. 

 

Symptom: 

The image looks good in the screen but is very dark when printed. 

Cause1: 

The Monitor Gamma Settings or the scanner brightness settings are not 
set properly. 

Solution 1: 

1)  Change the Monitor Gamma to a value between 1.0 and 1.5. 
Please consult your help file for information on how to adjust the Monitor 
Gamma. 

2)  Adjust the brightness control in the TWAIN window before scanning. 

 

Cause2: 

The printer brightness setting is not set properly. 

Solution 2: 

Adjust the brightness in the printer. Some printers allow you to change 
the brightness settings. Please consult your printer documentation. 

 

Symptom:  The scanned image takes too long to be sent with an email 

message. 

Cause1: 

The image was scanned at a high resolution or is physically large. 

Solution1: 

Scan at a lower resolution (DPI). 

 

Cause 2: 

The Internet might be congested. 

Solution 2: 

Try sending the message at a later time. 

 

Symptom: 

The image that I sent through email looks good in my computer but 
it looks dark in the recipient computer. 

Solution: 

The Monitor gamma settings should be approximately the same in your 
and the recipient computer. 

 

Summary of Contents for MobileOffice D600 Plus

Page 1: ...Installation Usage Maintenance Troubleshooting ...

Page 2: ...nts may be prohibited by law and or subject to criminal prosecution We recommend you to be responsible and respectful of the copyrights laws when you are scanning books magazines journals and other materials Environmental Information Recycle or disposal at end of life information please ask local distributors or suppliers for recycle and disposal information The product is designed and produced to...

Page 3: ... Scanning 11 Scanning Button 11 Card Scanning 12 Document Scanning 13 Scanning Methods 13 Scanning via TWAIN Interface 14 Scanning from the Scanner s Panel or On screen DocAction s Execute Menu 15 Scanning from the Icon in the Left Side of the DocAction Window 17 Scanning Tips 18 Scanner Connection 18 CHAPTER III CLEAN AND MAINTENANCE 20 Clean the Scanner 20 Cleaning Materials 20 Clean Feed Roller...

Page 4: ...you start installing your scanner check the box contents to make sure all parts are included If any items are damaged or missing please contact the vendor where you purchased your scanner or our customer service directly Chapter I describes how to install scanner s software and connect the scanner to your computer Note The scanner connects to your computer through the Universal Serial Bus USB If y...

Page 5: ...to a warm location after a cold room is heated when this device is placed in a damp room To avoid the moisture condensation you are recommended to follow the procedure i Seal this device in a plastic bag for it to adapt to room conditions ii Wait for 1 2 hours before removing this device from the bag 2 Do use the AC adapter and USB cable provided with the scanner Use of other cable may lead to mal...

Page 6: ... Scanner 2 USB Cable 3 AC Adapter 4 Calibration Sheet 5 Cleansing cloth 6 Quick Guide 7 Setup Application CD ROM 1 Higher requirements might be needed when scanning or editing a large quantity of image data The system requirements here are only a guideline as in general the better the computer motherboard processor hard disk RAM video graphic card the better the results 2 Save the box and packing ...

Page 7: ...s to turn the scanner ON or OFF This function may or may not be available depending on the scanner model you purchase Scan Button Press to perform a predefined scanning task 6 Power LED Indicates the scanner status Light Status Green The scanner is turned on ready to scan images Yellow The scanner is in standby mode Simply press any scanner button on the scanner panel and the scanner will be back ...

Page 8: ...ows 7 8 10 operating system Hardware Requirements This scanner connects to your computer through the Universal Serial Bus USB which supports hot swap To determine whether your computer is USB capable you must check the rear of your PC to locate a USB jack that looks the same as the one pictured below Note that on some computers the USB port at the rear of the computer may be occupied and additiona...

Page 9: ... end of the included USB cable to the USB port of the scanner 4 Plug the rectangular end of the USB cable to the USB port on the back of your computer Note If there is another USB device connected to the computer connect the scanner to an available USB port 5 If you plan to connect your scanner to a USB hub3 make sure that the hub is connected to the USB port in your computer Next connect the scan...

Page 10: ...drive Click Run install exe in the AutoPlay window b Click on the Yes button if the User Account Control dialog pops up Follow the instructions in the pop up installation message c In the Device Manager window right click on this scanner under Other devices and select Update Driver Software from the pop up menu Click Browse my computer for driver software in the window that appears and click the B...

Page 11: ...e up into the page feed slot of the scanner 8 Follow the on screen instructions to complete the scanner calibration 9 After the installation is complete close all open applications and click on the Finish button to restart your computer Attention Alternatively you may also use any plain white sheet of paper sized in A6 105 x 148 mm instead however the calibration effect may be less good than the s...

Page 12: ...canner pulls through the paper you ll see a scanned image of the document in the default saving folder your scanner is working properly Attention If the test failed in any way please refer to Appendix A Troubleshooting section of this manual and follow the instructions therein Software Setup Troubleshooting Carefully review the steps outlined in this guide and the Quick Guide that accompanied your...

Page 13: ... the scanner and reinstall the software from the CD ROM Installing Additional Software Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software If you purchase additional software to be used with your scanner please make sure that it conforms to the TWAIN standard ...

Page 14: ...computer and other peripherals provides a quick and convenient way to perform various scanning functions With DocAction you don t need to adjust settings every time you scan Simply press any button on the scanner s front panel or click any scanning menu item of DocAction on the screen The scanner starts to scan your paper documents and transfer them to your assigned destination The destination can...

Page 15: ...card to the arrow sign on the left of the scanner 2 Press the Scan Button The scanning starts immediately 3 If you have the Continuous scan option checked insert another card until you have scanned all 4 When the scan completes the scanned images will be saved to the defined file path as separate image files and sent to the assigned post processing software e g File Program PDF OCR E mail or Print...

Page 16: ...ing images from the scanner through our TWAIN interface within any TWAIN compliant application programs 2 By scanning from the button on the scanner front panel 3 By scanning from DocAction s Execute menu on the screen 4 By scanning from the icon in the left side of the DocAction window The TWAIN interface and DocAction software are automatically installed to your system along with the scanner dri...

Page 17: ...m or image editing application to do your scanning projects Select the Scan Source If you have more than one scanner or other imaging devices installed on your computer you need to set this scanner as the default scanning source before you acquire TWAIN program Please refer to your TWAIN compatible program manual for more information about the settings Scan within your TWAIN compatible program 1 L...

Page 18: ...e to click and drag the corners or sides of the scan area borders Adjust the scan settings again if the preview image doesn t satisfy your needs 6 Load one page of the document and click the Scan button 7 When the scan finishes click the Exit button to close the TWAIN window The scanned images are displayed in your TWAIN compatible program and you may perform the image editing tasks Click the Help...

Page 19: ... the settings Scan from the Button Scanning documents or images from this scanner is very easy Follow the two steps described below 1 Place the document or image onto the scanner 2 Do one of the following to start scanning Press the button from the scanner s panel Right click the icon in the Windows system tray and then choose Execute in the pop up menu that opens Click the Custom button function ...

Page 20: ... the document or images onto the scanner 2 Check current button settings by viewing the Button Configuration window If needed you may also modify settings to meet your current needs 3 Double clicking the desired icon in the left side of the DocAction window The scanner starts to scan immediately and carry out the corresponding action according to settings you have set up in the Button Configuratio...

Page 21: ...l must be captured in a small area because it will be enlarged later Laser and Commercial Printers When printing an image to a laser printer or commercial printing press it is important to understand the process in terms of line screen a k a LPI Line screens are the number of screen lines per inch when an image is halftoned Halftoning is the process of breaking the image down into a series of dots...

Page 22: ...nected with the computer ready to scan images The scanner is not connected with the computer Or the scanner power is not switched on Or the scanner is in standby mode No Display You have chosen to terminate the program no matter the scanner is connected or disconnected with the computer ...

Page 23: ...and USB cable and then wait a few minutes for the glass and or the inner scanner to cool to ambient temperature Wash your hands with soap and water after cleaning the scanner Cleaning Materials Have the following cleaning materials ready to clean the scanner Cleansing cloth or a cotton swab non abrasive cleaner Isopropyl alcohol 95 DO NOT use water Attention Alternatively you can use glass cleaner...

Page 24: ... revolt bracket until it snaps back into place Calibrating the Scanner Calibrate the scanner if colors appear in areas that should be white or colors of the scanned image and the original vary a lot This allows you to adjust and compensate for variations that can occur in the optical component over time by its nature The following describes how to calibrate the scanner 1 Insert the special calibra...

Page 25: ...bration sheet through the scanner which completes this scanner calibration After the calibration is complete click OK and then click Finish Power Save To save power consumption when the scanning process is finished the scanner light source will turn itself off and the scanner will enter a lower power mode without delay time Information You may disable the standby mode or define an idle time for th...

Page 26: ...following usage maintenance tips Do not insert any document into the scanner with small objects such as paper clips pins staples or any other fasteners attached Do not insert damp curled or wrinkled documents into the scanner for scanning These documents can cause paper jams and possibly damage the unit ...

Page 27: ...l of your computer s USB support Cause 3 USB is not enabled in your BIOS settings Solution 3 Enable the USB controller in your BIOS settings This is typically done by pressing a key4 usually del F1 or F10 during startup In the BIOS Settings screen that appears find the option for USB and enable it Exit and Save the changes you made Your computer is rebooted automatically Please consult your comput...

Page 28: ...s strange characters on the screen after the OCR process is completed Cause 1 Text page was scanned upside down Solution 1 Reverse the page and scan again Cause 2 The OCR software is limited to certain types of documents fonts and formats You might be trying to scan a form spread sheet a hand written letter or a document with color text or color page Solution 2 Scan a clean document that contains ...

Page 29: ...lt your help file for information on how to adjust the Monitor Gamma 2 Adjust the brightness control in the TWAIN window before scanning Cause2 The printer brightness setting is not set properly Solution 2 Adjust the brightness in the printer Some printers allow you to change the brightness settings Please consult your printer documentation Symptom The scanned image takes too long to be sent with ...

Page 30: ...o not need Cause 2 Your hard disk drive might be heavily fragmented or it might contain some bad sectors Solution 2 Run the Scan Disk utility that came with your Windows computer Please consult your computer documentation or the Windows help files on how to run the Scan Disk Utility Symptom The error Scanner not Found that is displayed Cause 1 The USB cables are not connected properly Solution 1 M...

Page 31: ...y inserted into the page feed slot of the scanner Solution 2 The paper may be too think or too thick Cause 2 The thickness of the paper is out of scanner specifications Symptom The document or photo got jammed while getting fed into the scanner Cause The document or photo was not correctly inserted into the scanner Solution Grab the jammed paper and pull it through the scanner Try to avoid creasin...

Page 32: ...ing Area W x L Max 101 6 x 593 3 mm 4 x 23 36 Min 40 x 45 mm 1 57 x 1 77 Acceptable Paper Sizes W x L Max 107 x 593 3 mm 4 21 x 23 36 Min 40 x 45 mm 1 57 x 1 77 Acceptable Paper Weight Thickness Paper 50 g to 120 g Plastic card Non Embossed up to 1 1 mm Embossed up to 1 2 mm Action Button Scan Power Power Supply AC Power 24V 0 75A Interface USB 2 0 Net Weight 0 45 Kgs 1 Lbs Dimensions W x D x H 19...

Page 33: ...arts and the possibilities of upgrading products information Please ask local distributors and suppliers for spare parts information and product upgrade information Information requested by relevant Implementing Measure Please ask local distributors and suppliers for the related information of Implementing Measure test report Do not dispose anything of products before you ask local distributors an...

Page 34: ...are This Limited Warranty service does not provide for carry in exchange when the problem results from accident disaster vandalism misuse abuse unsuitable environment programme modification another machine or non vendor modification for this product If this product is an optional feature this Limited Warranty applies only when the feature is used in a machine for which it was designed If you have ...

Page 35: ... be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that which the receiver is connected Shielded interconnect cables and shielded power ...

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