Placing Calls on Hold
1 - 19
Getting Started
1
3ODFLQJ&ROG
Plexus system provides several ways to place and retrieve a
caller on hold. A call on hold automatically recalls the user
who placed the hold. Based on the nature of your business,
your system administrator may adjust the timing of the recall.
Some things worth mentioning about calls on hold:
❏
Flash puts a caller on consult hold but requires some
further instructions, such as system hold or exclusive hold.
If the user hangs up instead of completing the action, the
Plexus system immediately rings the user back as a
reminder to finish the transaction.
❏
Calls on system hold can be retrieved by any user on the
system. Calls on exclusive hold can only be retrieved by the
user that placed the call on hold.
Placing a Call on System Hold
Indicate to the caller that you are going to place them on hold.
❏
To place a call on system hold that any user can pick up:
Press FLASH +
∗
01 + User ID.
Retrieving a Call from System Hold
❏
To retrieve a call placed on system hold from the same
phone:
Press FLASH or
∗
03.
SLT.book Page 19 Friday, September 10, 1999 2:57 PM