Plextor PX-504UF, Installation And User Manual

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Appendix B: Technical Support
44
Plextor PX-504UF Installation and Users Manual
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support
Department:
•
Visit our web site (www.plextor.com) for answers to Frequently
Asked Questions.
•
Send us e-mail at support@plextor.com. Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.
•
Call 800-886-3935 and select the tech support option.
Before You E-mail/Log On/FAX/Call for
Support
Please gather as much of the following information as possible before
contacting us.
•
The serial number and TLA (top level assembly) number of your
PX-504UF drive. Your serial number and TLA number appear both
on the drive label and on a sticker at the rear of internal drives.
•
The latest version of firmware you loaded onto the drive, if
applicable.
•
The version of the Windows, Mac, or UNIX operating system you
are using.
•
The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).