Plextor PX-504A, Installation And User Manual

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PX-504A Installation and Users Manual
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4. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PX-504A drive.
With proper maintenance, you can prevent problems. If trouble arises, you can often
solve many simple problems on your own, rather than wait for assistance from a
Plextor representative.
Upgrading Firmware
Plextor creates firmware revisions to meet the particular needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
drive. However, we advise that our customers always update drives with the latest
available firmware. Before troubleshooting a possible problem with your PX-504A
drive please visit our web site at www.plextor.com to check if you have the latest
firmware.
To obtain new firmware for your drive:
1. Go to the Plextor web site at www.plextor.com.
2. Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3. Download the firmware to your computer.
To upgrade firmware:
1. Run the executable file that you downloaded from Plextor’s web site.
2. Accept all defaults by continuing to click on the “Next” button until you see the
message:
Firmware update has completed.
3. Restart your system.
Troubleshooting
If you have problems during or right after installation of your drive, visit the Plextor
web site to find tips to help find the problem.