Section 5. Maintenance and Troubleshooting
PlexWriter 12/10/32S Operation Manual
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Symptoms
Writing error occurs.
Buffer underrun.
Does not record at 12X.
Possible Cause #1
•
Network is being used.
•
Mouse was moved or Windows screensaver activated while writing.
•
Other applications are running.
•
Power save mode is active.
•
Source drive is not fast enough to stream data to the recorder.
Solution #1
•
If necessary, enable BURN-Proof in the recording software. (Some software
packages, such as Adaptec’s Easy CD Creator 4.02, have BURN-Proof support
for the PlexWriter drive permanently on, while other software allows the user to
select whether it is on or off.)
•
If your software does not support BURN-Proof and problems occur when
writing, reduce the load on CPU resources. Some ways to do this are:
Log off from the network.
Don’t use the mouse.
Disable the screensaver or power save mode.
Exit all other applications.
Possible Cause #2
•
Shortage of PC memory. If there is insufficient main memory in the PC, data
may be swapped to the hard disk, and this can cause a buffer underrun.
Solution #2
•
If necessary, enable BURN-Proof in the recording software. (Some software
packages, such as Adaptec’s Easy CD Creator 4.02, have BURN-Proof support
for the PlexWriter drive permanently on, while other software allows the user to
select whether it is on or off.)
•
If your software does not support BURN-Proof, increase the PC’s main memory
capacity.
Possible Cause #3
•
Automatic thermal recalibration triggered. (Some high-speed hard disks are
equipped with an automatic thermal re-calibration function..)
Solution #3
•
Use another hard disk in this case.
Possible Cause #4
•
Defective CD-R or CD-RW media. CD-R or CD-RW media may be dirty,
scratched, or damaged.