How to Contact
There are three ways for you to contact Plextor’s Technical Support Department:
1) Call 800-886-3935 and select the technical support extension.
2) Send a fax to the attention of the Technical Support Department at 408-986-
1010. Include your telephone number and the hours during which you can
be reached. Be as detailed as possible in describing your problem. It typically
is useful if you also send a printout of your
AUTOEXEC.BAT
and
CONFIG.S YS
files.
3) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.
You will find a great deal of useful information and software on our BBS. It
includes:
•
Device drivers for various SCSI interface boards and soundboards
(available only to those who have purchased these boards directly
from Plextor).
•
Utilities to enhance the operation of your drive.
•
Discussions of various technical problems you might encounter,
with suggestions as to how you might fix or circumvent them.
In addition, you can upload questions you have about the installation or
operation of your 6PleX drive. A member of Plextor’s Technical Support staff
will respond to your question either by phone or modem.
Before You Call/FAX/Log On
Please gather as much of this information as possible:
✓
The serial number of your CD-ROM drive (your serial number
can be found both on the warranty card that accompanied the
drive and on a label on the drive itself).
✓
The name and model number of your SCSI interface board (e.g.,
Future Domain TMC-1610, Adaptec AHA-1515, Trantor T-130).
✓
The version of the software device drivers that came with your
SCSI interface board (this typically is found on the label of the
floppy disk which contains the device drivers).
✓
The version of the Windows, DOS, Mac, Novell, OS/2 or Unix
operating system you are using.
✓
The brand name and model number of your computer (e.g., Dell
466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple
Performa 575).
CHAPTER 14 ---- Contacting Plextor’s Technical Support Department
64
PX-63CS/PX-65CS OPERATION MANUAL
