Troubleshooting
YOUR TASK:
Review some of the common problems you may
encounter when installing or operating your
12/20PleX drive.
YOUR OBJECTIVE:
Gain a better understanding of how your drive
operates. Attempt to prevent problems before they
occur. Quickly fix, on your own, many simple
problems rather than wait for assistance from a
Plextor representative.
YOUR METHOD:
Read this entire section. Many of the problems
discussed happen only rarely. Many may seem
as if they do not pertain to you. If you are familiar
with the variety of problems that
can occur,
however, you will be better prepared to deal with
them if they happen to you.
If you experience trouble with your 12/20PleX drive, follow these guidelines:
PC Users:
1) Most SCSI interface boards can sense when a problem has occurred and will
generate an error message on your computer. Take note of this message. Then,
run the test (diagnostic) program that probably is included with the device drivers
for your SCSI interface board. Follow the instructions given in the SCSI interface
board’s manual. If the information provided by the error message and test
program is not sufficient for you to fix the problem, proceed to step #2.
2) If your problem occurs during or immediately after the drive’s installation,
read Section 12.1----PC Compatibles: Initial Installation. If your problem
occurs after you have run the drive successfully for an extended period, read
Section 12.2----PC Compatibles: Existing Installations.
3) Attempt to match the problem you are having with the entries listed beneath
SYMPTOMS. Then narrow your search by checking to see if the ADDI-
TIONAL SYMPTOMS apply to you as well. Because different SCSI interface
boards generate differently worded error messages, the messages displayed
by your computer may differ from those shown on the following pages.
---- CHAPTER 12 ----
12/20PLEX OPERATION MANUAL
45
