Improper/Missing Audio Cable
If you use a soundboard, you must connect the soundboard to your CD-ROM drive
with an audio cable. See page 34 to ensure you have properly installed this audio
cable. If you have a soundboard and CD-ROM drive, but lack an audio cable, contact
one of the companies listed on page 61, or Plextor’s Technical Support Department,
for information on where a cable can be purchased.
Device Drivers Need to Be Updated
If you can hear an audio CD in your CD-ROM drive when it is in Audio CD play mode
(see Chapter 11), but you cannot hear an audio CD with another music CD utility
(e.g., Animotion’s MCS CDMaster, CorelCD), your device drivers may need to be
updated. Contact Plextor Technical Support for assistance.
Soundboard Volume Low
If, when playing an audio CD, you do not hear sound even though everything appears
to be functioning normally (busy light on drive flickers, the time counter on your audio
CD utility is advancing), you may have the mixer settings for your soundboard set too
low. Each soundboard has different settings for each input source, including one
for CD Audio. Run your soundboard’s mixer program and verify that the volume
is turned up.
Bad Soundboard Audio Cable
If you have verified that you have made the proper cable connections between your
12/20PleX drive and soundboard, and you have the correct device drivers installed
but you still do not hear sound when playing an audio CD, the problem may rest with
your audio cable. It may be defective and need to be replaced.
You can check to see if this is the case by doing the following: Unplug the audio cable
from the rear of your 12/20PleX drive. Plug a set of headphones or speakers that you
know are good into the jack on the front of the drive. Try to play an audio CD. If you
can now hear music, you may conclude that you do, in fact, have a bad audio cable.
Symptoms
•
Cannot view Photo CD discs
•
Can read only first session of a multisession disc
•
Receive error messages while reading Photo CD images
Your 12/20PleX drive is capable of reading Kodak Photo CD multisession discs if you
use the appropriate device drivers and you run a Photo CD viewing program (e.g.,
Magic Lantern, Kodak’s Photo CD Access).
CHAPTER 12 ---- Troubleshooting
48
12/20PLEX OPERATION MANUAL
