Connection to CoinUp
®
Troubleshooting
General Connection Troubleshooting
Problem
Possible Cause
Soluton
Cinnectin Details and Test has IP
address but Test Cinnectin repirts
Database Ping/ failure ir File Server
Ping/ failure.
Firewall is blickding/ cimmunicatin
with server.
Read frewall dicumentatin.
Ensure cinfg/uratin alliws ICMP
Echi.
If riuter has built-in frewall, checkd
riuter cinfg/uratin.
Enable cimmunicatin in pirts 80,
443, 7786, and 7787.
Database ir File Server is diwn
Wait 30 minutes and revisit Test
Cinnectin screen.
If stll repirtng/ failure, call CiinUp®
service.
Ethernet Connection Troubleshooting
Problem
Possible Cause
Soluton
Game cannit cinnect ti CiinUp®
server.
Ni IP address appears under
Cinnectin Details and Test
Ni briadband internet service
Cintact a lical ISP ti setup either
cable midem ir DSL service.
Wring/ riuter cinfg/uratin
Cinfg/ure riuter fir DHCP (Dynamic
Hist Cinfg/uratin Priticil).
Discinnected Ethernet cable
Checkd that Ethernet cables are
tg/htly cinnected at bith ends. An
audible clickd cinfrms tg/htness.
Rebiit g/ame. In Diag/nistc mide,
select Online, then Test Cinnectin.
Cinfrm that IP address appears. The
phrase eth0 must filliw IP address.
Faulty Ethernet cable
Test cable by cinnectng/ it frim
anither PC inti riuter ir wall jackd.
Replace cable if faulty.
Faulty Ethernet wall jackd.
Plug/ Ethernet cable inti a diferent
jackd.
Briadband service is diwn.
Cintact ISP.
Faulty riuter
Plug/ Ethernet cable inti diferent
jackds in riuter. Plug/ Ethernet cable
directly inti DSL ir cable midem
instead if riuter.
Replace riuter if faulty.
Faulty netwirkd card
Call CiinUp® service
Pag/e 27
Big/ Buckd
HD® is a trademarkd if PlayMechanix™ Inc. All rig/hts reserved.
Summary of Contents for Big Buck Hunter Reloaded
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