Troubleshooting
Copyright © 2011 Play Mechanix™ Inc. All rights reserved.
Page 50
Connection to CoinUp
®
Troubleshooting
General Connection Troubleshooting
Problem
Possible Cause
Solution
Connection Details and Test has IP
address but Test Connection reports
Database Ping failure or File Server
Ping failure.
Firewall is blocking communication
with server.
Read firewall documentation.
Ensure configuration allows ICMP
Echo.
If router has built-in firewall, check
router configuration.
Enable communication on ports 80,
443, 7786, and 7787.
Database or File Server is down
Wait 30 minutes and revisit Test
Connection screen.
If still reporting failure, call CoinUp®
service.
Ethernet Connection Troubleshooting
Problem
Possible Cause
Solution
Game cannot connect to CoinUp®
server.
No IP address appears under
Connection Details and Test
No broadband internet service
Contact a local ISP to setup either
cable modem or DSL service.
Wrong router configuration
Configure router for DHCP (Dynamic
Host Configuration Protocol).
Disconnected Ethernet cable
Check that Ethernet cables are
tightly connected at both ends. An
audible click confirms tightness.
Reboot game. In Diagnostic mode,
select Online, then Test Connection.
Confirm that IP address appears. The
phrase eth0 must follow IP address.
Faulty Ethernet cable
Test cable by connecting it from
another PC into router or wall jack.
Replace cable if faulty.
Faulty Ethernet wall jack.
Plug Ethernet cable into a different
jack.
Broadband service is down.
Contact ISP.
Faulty router
Plug Ethernet cable into different
jacks in router. Plug Ethernet cable
directly into DSL or cable modem
instead of router.
Replace router if faulty.
Faulty network card
Call CoinUp® service
