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Big Buck
HD® is a trademark of PlayMechanix™ Inc. All rights reserved.
Cellular Connection Troubleshooting
Problem
Possible Cause
Solution
Game cannot connect to CoinUp®
server
No IP address appears in Connection
Details and Test
Connection Details and Test reports
failures
Poor connection between cell
modem and PC.
Check that USB connections at cell
modem and PC are tight. Turn off
cabinet AC power. Wait 30 seconds
and reboot game.
If still not connected, enter Diag,
select Online, and then select
Cellular Information.
If message is
No Modem Found
or
Collecting Data,
call CoinUp®
service.
Faulty cell modem
Ensure PWR LED on cell modem
glows green, which means PC is
providing modem with power.
If no power, swap with working
modem. Check modem for obvious
damage (dents, burns, smoke
damage, broken connectors)
If modem seems fine, call CoinUp®
service.
Cell modem connection is good and
IP address appears at Test
Connection screen. Under Cell
Modem Details, signal is weak or
nonexistent.
Poor antenna location
Change placement of antenna
and/or cabinet.
Faulty connection
Check connections between cell
modem and antenna. Replace
antenna if it appears damaged.
Wi-Fi Connection Troubleshooting
Problem
Possible Cause
Solution
Wi-Fi Details status is
Not
Connected
or Adapter is
Not
Found.
A supported USB Wi-Fi adapter is
not connected.
Connect a supported Wi-Fi adapter.
Turn cabinet AC power off for a
minute and reboot.
Faulty USB port
Connect device to another USB port
Wi-Fi Details status is
Not
Connected,
but a supported
adapter
is
connected.
Wi-Fi network information is
incorrect
Run connection wizard and select
Wireless. Enter required information.
Wireless access point or router is
off or disconnected.
Ensure access point has power.
Ensure it is connected to router.
Restart access point. Ensure router
has power and is connected to
cable/DSL modem.