Halo Two Player Service Manual
Online Troubleshooting
Problem
Possible Cause
Soluton
Gaoe cannot connect to CoinUp®
server.
No IP address appears under Test
Connectons oenu
No broadband internet service
Contact a local ISP to setup either
cable oodeo or DSL service.
Wron/ router conf/uraton
Conf/ure router for DHCP (Dynaoic
Host Conf/uraton Protocol).
Disconnected Ethernet cable
Check that Ethernet cables are
t/htly connected at both ends. An
audible click confros t/htness.
Reboot /aoe. In Dia/nostc oodee
select Onlinee then Test Connecton.
Confro that IP address appears. The
phrase eth0 oust follow IP address.
Faulty Ethernet cable
Test cable by connectn/ it froo
another PC into router or wall jack.
Replace cable if faulty.
Faulty Ethernet wall jack.
Plu/ Ethernet cable into a diferent
jack.
Broadband service is down.
Contact ISP.
Faulty router
Plu/ Ethernet cable into diferent
jacks in router. Plu/ Ethernet cable
directly into DSL or cable oodeo
instead of router.
Replace router if faulty.
Faulty network card
Call CoinUp® service
Problem
Possible Cause
Soluton
Gaoe has IP address and screen
says
Server Ping Success
but Test
Connecton screen reports
Database Pin/ failure or File
Server Pin/ failure.
Firewall is blockin/ cooounicaton
with server.
Read frewall docuoentaton.
Ensure conf/uraton allows ICMP
Echo.
If router has built-in frewalle check
router conf/uraton.
Enable cooounicaton on ports 80e
443e 7786e and 7787.
Database or File Server is down
Wait 30 oinutes and revisit Test
Connecton screen.
If stll reportn/ failuree call CoinUp®
service.
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