1 1 T R O U B L E S H O OT I N G
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In the following section you will find assistance in remedying and correcting problems. If you are unable to
find a solution however, contact your local customer service.
Important – in the event of a DVB-T reception problem, it is necessary to define as precisely as
possible the exact symptom in your particular case. Depending on the type of problem you have,
the table below lists a possible cause, and one or more potential solution(s).
Symptom
You receive analogue channels perfectly,
but no digital channel.
You receive analogue channels perfectly,
but no digital channel. You live in an
apartment.
You receive analogue channels perfectly,
but no digital signal.
You receive certain digital channels pro-
perly, but others have poor reception or
are not received at all. With the channels
you do receive, the reception level is very
good.
You receive all digital channels, but recep-
tion is disrupted at certain moments
(when an electrical device starts up, for
example).
You receive certain multiplexes (certain
channels) but others are disrupted or not
received at all.
Possible Cause
Your antenna points towards an analogue
transmitter, while digital channels are
broadcast on another transmitter.
Your antenna collective system is not
adapted to gDVB-T.
Your zone is not yet covered by DVB-T
You are located too far from the
DVB-T transmitter.
You experience disruption from unwanted
interference.
Your reception is disrupted by echoes.
Solution(s) to try
Modify the orientation of your antenna.
Consult your owner or your co-owners
syndic.
No immediate solution. Wait until your
zone is covered by DVB-T.
1 - Try an internal amplifier.
2 - Try a mast amplifier.
3 - Obtain a more efficient antenna.
1 - Replace the antenna cable going from
the TV socket to your terminal with a
cable with reinforced sheathing.
2 – Replace the peripherals (distributors,
shunters) with sheathed products.
3 - Replace the cable between the antenna
and the socket.
1 – Slightly modify the orientation of the
antenna.
2 - Replace the antenna with a new one
which has more efficient anti-echo
grilles.
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