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Troubleshootin
g
•
Make sure your headset is charged.
•
Adjust the configuration switch (A–G) on the side of
the base until a dial tone is heard. The default A
works for most phones. ATTENTION Use
configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
•
Make sure your desk phone is connected correctly
to your base. See Desk phone setup details.
•
If your base is connected to your desk phone's
dedicated headset port, press the desk phone's
headset button to hear a dial tone.
•
If your base is connected to your desk phone's
dedicated headset port, press the desk phone's
headset button and base's desk phone button to
hear a dial tone.
•
If your base is connected to your handset port,
manually remove the handset to hear a dial tone (if
you do not have an EHS cable or HL10 lifter).
•
Make sure your HL10 lifter is lifting the handset high
enough to operate the hookswitch; set to a higher
setting if necessary.
•
Adjust the headset's listening volume. See
Listening
volume.
•
If the volume is still too low, adjust the desk phone
listening volume on the base. See
Listening
V
olume.
I hear static.
•
Make sure there is at least 12 inches between your
base and your computer, and 6 inches between
your base and your telephone. If adjusting the
distance doesn’t help, your headset is going out of
range, move closer to the base.
I can’t hear a dial
tone in the
headset.
Headset
11