13
TROUBLESHOOTING
I tried all four positions on the configuration dial and cannot hear a dial
tone in any position.
Receive sounds distorted.
I can hear too much background conversation,
noise or sidetone.
My handset lifter operates every time I remove or replace my headset in
the base unit.
Headset loses response to button presses.
POSSIBLE CAUSE
SOLUTION
Headset system is not
connected correctly
Check that the telephone is connected to the base unit’s
telephone cord jack.
Check that the telephone receiver is connected to the base unit’s
telephone receiver jack.
You may have an
incompatible phone
Call your supplier or local Plantronics office for help.
The telephone line is dead
Reconnect the telephone receiver to the telephone and test.
POSSIBLE CAUSE
SOLUTION
Speak volume is too high
Reduce speak volume by changing the speak volume major adjust
switch setting as described on page 8.
Listen volume too high on
your telephone
If your telephone has a receive volume control, lower this until the
distortion disappears.
If the distortion is still present, lower the listen volume adjust button on the
headset. If the distortion persists, select another listen volume major
adjust switch setting as described on page 8.
POSSIBLE CAUSE
SOLUTION
Speak volume is too high
Lower the speak volume by adjusting the
speak volume fine adjust buttons on the base unit. If the volume is
still too high, select another speak volume major adjust switch
setting as described on page 8.
POSSIBLE CAUSE
SOLUTION
Handset lifter function is
enabled
To disable the handset lifter function move the handset lifter on/
off switch to position I (off).
POSSIBLE CAUSE
SOLUTION
Headset needs a reset
Turn off by pressing the power/mute button for about 3 seconds,
until status indicator flashes red. Turn it back on by pressing and
holding the power/mute button for approximately 3 seconds, until
the status indicator light flashes blue.
