• Under “Sound Playback”, change the default setting from your
headset to your device choice.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10
• Go to Control Panel > Sound > Recording tab.
• Highlight your device choice, select the Set Default button and
click OK.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your device
choice.
My phone is not finding my headset
during a call or while listening to
music.
When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
My headset does not show in my
Playback devices list.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10
• With the headset plugged in, go to Control Panel > Sound, under
Playback tab, right click within frame, left click to check "Show
Disabled Devices" pop-up menu.
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