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Problem A

IP Address Conflicts

If you start up your Windows 95/98/Me or Windows NT/2000/XP computer

and  the  following  message  dialog  box  appears  -  indicating  an  IP  address

conflict - please follow the directions given below.

Solution

Windows 95/98/Me

(1) Click Start, point to Run, and type winipcfg. When done, click the Run

button.

(2) The Winipcfg screen will then appear as shown in Figure A.

44

Chapter 5

Troubleshooting

Summary of Contents for BRL-04AR

Page 1: ......

Page 2: ...trademark of PLANEX COMMUNICATIONS INC All other trademarks belong to their respective proprietors Copyright Statement No part of this publication may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from PLANEX COMUNICATIONS INC ...

Page 3: ......

Page 4: ...d Benefits Applications Chapters 2 INSTALLATION Package Contents Hardware Description Front Panel Rear Panel System Requirements Connect the System Basic Installation Procedure Connect to the Internet Chapters 3 TCP IP Configuration 2 2 2 3 6 6 7 8 9 10 10 11 12 14 ...

Page 5: ... 26 31 35 42 44 44 46 48 Chapters 4 Overview Preparation 4 1 WAN Setup 4 2 Advanced Configuration 4 3 LAN Setup 4 4 Management 4 5 Firewall Setup Chapters 5 Troubleshooting Problem A Problem B Appendix A Version 3 0_EC ...

Page 6: ...1 BRL 04AR ...

Page 7: ...rk VPN services The BRL 04AR provides many cost effective functions and management benefits It is simple to configure and can be up and running in minutes Features and Benefits Internet connection to DSL or cable modem via a 10 100 Mbps WAN port Local network connection via 10 100 Mbps Ethernet switch ports DHCP for dynamic IP configuration and DNS for domain name mapping NAT also enables multi us...

Page 8: ...BRL 04AR shares a single IP address with up to 253 users Using only one ISP account multiple users on your network can simultaneously browse the Internet Virtual Server If you have a static IP address you can set up the BRL 04AR to act as a virtual host for network address translation Remote users access various services at your site using the static IP address Then depending on the requested serv...

Page 9: ...onferencing and Internet telephony The BRL 04AR will then sense the application type and open a multi port tunnel for it DMZ Hosts Support Allows a networked computer to be fully exposed to the Internet This function is used when the special application sensing tunnel feature is insufficient to allow an application to function correctly BRL 04AR ...

Page 10: ...5 BRL 04AR ...

Page 11: ...aged contact your local PCI distributor BRL 04AR Broadband Router Power adapter One CAT 5 Ethernet cable User Guide Quick Installation Guide If possible retain the carton and original packing materials in case t here is a need to return the product Please fill out and return the Warranty Registration Card to PCI or register on PCI s web site at http www planex net The BRL 04AR Broadband Router is ...

Page 12: ... Line ADSL provides up to 8 Mbps downstream and 640 Kbps upstream G lite or splitterless ADSL provides up to 1 5 Mbps downstream and 512 Kbps upstream Cable modems provide up to 36 Mbps downstream and 2 Mbps upstream However you should note that the actual rate provided by specific service providers may vary dramatically from these upper limits Though Internet access speed is determined by the mod...

Page 13: ...dband router s power is on Status Off The BRL 04AR Broadband router s power is off On Red When power is first switched on the Status indicator will flash five times WAN Blinking Red Status ok On Green Port has a valid network connection on 100Mbps Off Port has not established any network connection On Orange Port has a valid network connection on 10Mbps Activity Blinking Green Data is being transm...

Page 14: ...ing Using the wrong type of power adapter may cause damage One 10 100 Auto sensing switch WAN port RJ 45 Connect a cable modem DSL modem or an Ethernet router to this port Four 10 100 Auto sensing switch ports RJ 45 Connect devices on your local area network to these ports such as a PC hub or switch 12V 1A WAN LAN ...

Page 15: ...ols installed on each PC that will access the Internet A Java enabled web browser such as Microsoft Internet Explorer 5 0 or above or Netscape Communicator 4 0 or above installed on one PC at your site for configuring the BRL 04AR Connect the System The BRL 04AR can be positioned at any convenient location in your office or home No special wiring or cooling requirements are needed You should howev...

Page 16: ...pair cable to connect any of the LAN ports on the BRL 04AR to an Ethernet adapter on your PC Otherwise you may cascade any of the LAN ports on the BRL 04AR to an Ethernet hub or switch and then connect your PC or other network equipment to the hub or switch When inserting an RJ 45 connector be sure the tab on the connector clicks into position Warning Do not plug a phone jack connector into any RJ...

Page 17: ... on the port type provided by the modem see Appendix Figure 2 3 Making WAN Connections Note When connecting to the WAN port use 100 ohm Category 3 4 or 5 shielded or unshielded twisted pair cable with RJ 45 connectors at both ends for all connections Connecting the Power Adapter Plug the power adapter into the power socket on the BRL 04AR and the other end into a power outlet Check the indicator m...

Page 18: ...13 BRL 04AR ...

Page 19: ...04AR must be in the same IP subnet as the BRL 04AR The default IP address of the BRL 04AR is 192 168 1 1 where x means 2 254 and the subnet mask is 255 255 255 0 You can set the IP address for client PCs either by automatically obtaining an IP address from the BRL 04AR s DHCP service or by manual configuration CONFIGURING CLIENT TCP IP Network Interface Card NIC setting Please install your NIC fir...

Page 20: ...15 BRL 04AR 2 Doable click Network icon 3 Select the TCP IP line that has been associated to your network card in the configuration tab of the Network windows ...

Page 21: ...16 BRL 04AR 4 Click on the Properties button Click the IP Address tab Select Obtain an IP address automatically 5 Click the Gateway tab Clear all of the gateway setting Click on the OK button ...

Page 22: ... click Run button The Winipcfg screen will then appear shown click Release All button the Winipcfg will then release your current TCP IP configuration then click Renew All button the Winipcfg will then renew your current TCP IP configuration For Microsoft Windows NT 2000 XP Click Start Programs Accessories Command Prompt ...

Page 23: ... At your NT s or Windows 2000 s Command prompt type ipconfig and press Enter your current TCP IP configuration 2 You can use the ipconfig command to release IP Address 3 execute the ipconfig command ipconfig release ...

Page 24: ... you have to check the following items in sequence 7 Is the Ethernet cable correctly connected between this product and your computer 8 Is the TCP IP environment of your computers properly configured 9 You can use the ping command to check if your computer has successfully connected to this product 10 execute the ping command ping 192 168 1 1 ...

Page 25: ... is recommended Note The configuration procedures described in this chapter are for basic setup purposes only For more detailed information about the BRL 04AR Broadband router s advanced features Preparation In general using a BRL 04AR Broadband router for Internet access requires at least the xDSL or Cable service We assume that you ve obtained the xDSL Cable service from your local telephone com...

Page 26: ...It also features a DHCP server To configure it over your TCP IP network please follow the directions listed below Note If you re installing the BRL 04AR Broadband router in a pre existing IP network please see the Configuring BRL 04AR Broadband router in Pre Existing IP Networks section later in this chapter ...

Page 27: ...utomatically option When done restart the computer 3 After the computer restarts open your browser 4 Type the default IP address 192 168 1 1 in the Location box and press Enter The device s Home Page will then appear 5 An authentication dialog for the BRL 04AR Broadband router will appear on the screen Type the default administration user name admin and type the default configuration password 0000...

Page 28: ...Static IP User as your connection method 4 1 1 Dynamic IP Address Cable Modem 1 Complete the following settings The example shown is for Cable User 2 Please click Cable User button and the following picture will appear 3 Please confirm in the Type Cable 4 The Host Name is optional but may be required by some ISP s 5 Click Apply in the left hand column ...

Page 29: ...ormally optional but may be required by some service providers 6 Enable the Service On Demand option to automatically re establish the connection as soon as you attempt to access the Internet again 7 Enter a Idle Time in second to define a maximum period of time for which the Internet connection is maintained during inactivity If the connection is inactive for longer than the Idle Time it will be ...

Page 30: ...lick Static IP User button and the following picture will appear 3 In IP Address type the IP address provided by your ISP 4 In Subnet Mask type the Subnet Mask IP address provided by your ISP 5 In Gateway type the Default Gateway IP address provided by your ISP 6 Set DNS IP as provided by your ISP 7 Click Apply in the left hand column ...

Page 31: ...the BRL 04AR Broadband router should be able to function properly This chapter details the directions for configuring the BRL 04AR Broadband router s advanced features 4 2 1 NAT Function Allows one public IP addresses to be shared by multiple internal users you can choose whether to be in Enable this function or Disable ...

Page 32: ...DMZ Host 1 Click Advanced Setup in the top column The sub menus then appear 2 Click DMZ Host 3 In the Enable DMZ field choose Enable By default the DMZ feature of the BRL 04AR Broadband router is Disabled 4 In the IP Address field type the internal IP that you want the computer you d like to make it visible to the public Internet 5 Click the Apply button 6 The setup is now completed ...

Page 33: ... for selective access It does this by mapping incoming access requests for a particular service to a designated host able to process requests for a specific Internet service on your LAN For example in a network there is a host providing the FTP service The IP address of the FTP server is 192 168 1 250 and the TCP port number for the FTP service is 20 One of the BRL 04AR Broadband router s TCP comm...

Page 34: ...TCP or UDP or ICMP as the type 6 Click ADD 7 The setting will now be displayed in the Local Server List mapping table 8 The setup is now completed Note GInternet computers trying to access your local server s listed in the Local Server List must use the IP addresses of WAN ports obtained automatically from your ISP s when connected to the ISP ...

Page 35: ...ernet access from the private LAN This function helps the administrator to observe who accesses the Internet the WEB or another service Please follow these steps to view the Access Status 1 Click Internet Access Status button 2 The source address destination address and port number will be displayed as shown in the following picture ...

Page 36: ...ress is 192 168 1 1 and you can modify the value to meet your requirement and to enable the DHCP server for dynamic client address allocation 4 3 1 Universal Plug and Play UPnP function Your can choose whether to be in Enable this function or Disable ...

Page 37: ...following tables and settings will be grayed out and not available for editing By default the DHCP service of the BRL 04AR Broadband router is enabled 2 WINS SERVER Type the IP Address of WINS Server in your LAN 3 IP Pooling Starting and Ending ID The range of dynamic IP address assigned by DHCP Server 4 Click Apply 4 3 3 Client List This table allows you to see a user s IP obtained from BRL 04AR ...

Page 38: ...Done 4 3 5 Static Routing The device can allow users to define the internal routing table to best integrate this router into the current IP sub network Note Defining a new routing requires more advanced TCP IP knowledge Any wrong routing information may make the whole IP network unreachable until the information is corrected If you don t have the information please ask your network administrator f...

Page 39: ...ng table please follow the directions listed below 1 Choose LAN Setup 2 Choose ROUTING LIST 3 Choose ADD 4 Type the destination s IP address the subnet mask the Gateway IP and Metric 5 Click ADD 6 The new routing table has been defined ...

Page 40: ...35 BRL 04AR 4 4 Management ...

Page 41: ...Firmware File Name You can upgrade the firmware of broadband router by WEB Browser Please enter the path where the file located and press UPGRADE 1 Click the Browse button and navigate to the location of the upgrade file ...

Page 42: ...Upgrade field 3 Click the Upgrade button to commence the firmware upgrade 4 Click OK 5 Reboot 4 4 2 HTTP Remote Management you can manage the broadband router via Internet by enable this function The default port number is 80 and you can change this value for your need ...

Page 43: ... or disable the broadband router to reply PING request from WAN 4 4 4 WAN clone MAC some ISP will check the MAC Address 1 Enter the MAC address of your original PC 2 Choose Enable in the Status field 3 Click APPLY 4 4 5 DNS Proxy Enable or Disable ...

Page 44: ... access based on a User name and password By default there is User name and password For security you should assign one before exposing the BRL 04AR to the Internet If your password is lost or you cannot gain access to the user interface press the Reset button on the Front Panel holding it down for at least five seconds to restore the factory defaults default is 0000 ...

Page 45: ...rder for example 66 37 215 53 These IP Addresses identify the location of each device connected to the Internet However the human brain does not easily remember this numbering system so a system that allocates a domain name such as www dyndns org provides an easier method If you type 66 37 215 53 or www dyndns org in the web browser s address bar the browser will show the same web page This is bec...

Page 46: ...of DDNS service and is only able to be use in conjunction with the service provided by DynDNS org Before you begin using this function you will need to apply to DynDNS org to be able to use the service Please visit www dyndns org for further information 1 DDNS Service Choose Enable if you wish to activate this function And Account manage of the choice 2 Host Name DynDNS org will provide you with a...

Page 47: ... Internet during business hours he she can temporarily remove the Web browsing service from the list Thereafter no users can browse the Internet pages until browsing the Web pages has been returned to the list By default the feature of Access Control is disabled To enable this feature please follow the directions below Click Firewall Setup and it then enters the setup menu as shown below 1 Enter t...

Page 48: ...43 BRL 04AR ...

Page 49: ...the following message dialog box appears indicating an IP address conflict please follow the directions given below Solution Windows 95 98 Me 1 Click Start point to Run and type winipcfg When done click the Run button 2 The Winipcfg screen will then appear as shown in Figure A 44 Chapter 5 Troubleshooting ...

Page 50: ...ase your current TCP IP configuration as shown in Figure B 4 Click OK 5 The conflict should now be resolved Windows NT 2000 XP 1 At your NT s DOS prompt type ipconfig release and press Enter 2 Next type ipconfig renew and press Enter 3 The conflict should now be resolved ...

Page 51: ...E SOHO Router did not response ping or telnet request The LED indicators activity is correct Solution 1 Please reset the Router by power off and power on the Router 2 If the Router still not response please load the default values by the reset button Please see the Appendix ...

Page 52: ...47 BRL 04AR ...

Page 53: ... or the ISS Config utility Alternatively you may use the following steps to load the settings to factory defaults 1 Power off the Broadband xDSL Cable SOHO router 2 After power on the Status indicator will flash 5 times And then hold down the reset button on the Broadband xDSL Cable SOHO router Meanwhile the orange LED mark as Status will flash 1 time long and then 4 times short 3 Now the factory ...

Page 54: ... Head Office Japan PCI Bldg 12 7 Nihonbashi Ohdenmacho Chuo ku Tokyo103 0011 Tel 81 3 5614 1011 Fax 81 3 5614 1016 URL http www planex co jp E mail inquiry planex co jp Taiwan 地址 231台北縣新店市民權路108號7樓 電話 02 2219 1816 傳真 02 2219 0655 http www planex com tw E mail service planex com tw Singapore 175 Bencoolen Street 01 43 Burlington Square Singapore 189649 Tel 65 6333 4055 Fax 65 6336 8158 URL http www...

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