WireFree Wireless LAN
14
Chapter 4 Troubleshooting
1.
Problem Solving
l
Cannot configure WAP-1000 by RS-232C direct connect
Probable Causes & Solution:
a.
Check the RS-232C cable, make sure there’s no physical connection problem with
both WAP-1000 and the configuration station.
b.
Make sure the COM port number (i.e., COM1 or COM2) of your configuration
station is correct and functioned normally.
l
Cannot configure WAP-1000 via Ethernet connect
Probable Causes & Solution:
a.
Make sure the Ethernet connection to your configuration station is OK.
b.
Check your net administrator that the IP address for the configuration station and
other TCP/IP configuration, such as subnet mask, default gateway, are correct for
your internet/intranet.
c.
Make sure the IP address of your target WAP-1000 is correct.
l
WireFree mobile users cannot roam across WAP-1000s
Probable Causes & Solution:
a.
Make sure all the WAP-1000s in the ESS, which you allow WireFree mobile users to
roam, configured with the same ESS ID.
b.
Make sure all the WAP-1000 in the ESS operating on the same radio channel.
c.
Make sure the WireFree mobile users configured with the right ESS ID.
d.
Make sure the WireFree mobile users configured with the right operating radio
channel.
2.
How to obtain further support
a.
Use the “Maintenance” page in the WAP-1000 Web Management to e-mail your questions
to Planet.
b.
Direct your questions to
c.
Planet’s technical support hot-line is:
Tel: +886-2-22199518
Fax: +886-2-22199528
Direct any of your questions to sales support department.
d.
Check Planet’s Web Site at
www.planet.com.tw
for FAQ and most updated information.
