Appendix A - Troubleshooting
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Problem 2:
Some applications do not run properly when using the ADE-
4301/ADW-4301.
Solution 2:
The ADE-4301/ADW-4301 processes the data passing through it, so
it is not transparent.
For incoming connections, you must use the Virtual Server or Firewall
Rules to specify the PC which will receive the incoming traffic.
You can also use the
DMZ
function. This should work with almost
every application, but:
•
It is a security risk, since the firewall is disabled.
•
Only one (1) PC can use this feature.
Wireless Access (ADW-4301 only)
Problem 1:
My PC can't locate the Wireless Access Point.
Solution 1:
Check the following.
•
Your PC is set to
Infrastructure Mode
. (Access Points are always
in
Infrastructure Mode
)
•
The SSID on your PC and the Wireless Access Point are the
same.
Remember that the SSID is case-sensitive. So, for example
"Workgroup" does NOT match "workgroup".
•
Both your PC and the ADW-4301 must have the same setting for
WEP. The default setting for the ADW-4301 is disabled, so your
wireless station should also have WEP disabled.
•
If WEP is enabled on the ADW-4301, your PC must have WEP
enabled, and the key must match.
•
If the ADW-4301's
Wireless
screen is set to
Allow Trusted PCs
only
, then each of your Wireless stations must have been desig-
nated as "Trusted", or the Wireless station will be blocked.
•
To see if radio interference is causing a problem, see if connec-
tion is possible when close to the ADW-4301.
Remember that the connection range can be as little as 100 feet
in poor environments.
Problem 2:
Wireless connection speed is very slow.
Solution 2:
The wireless system will connect at the highest possible speed,
depending on the distance and the environment. To obtain the high-
est possible connection speed, you can experiment with the following:
•
ADW-4301 location.
Try adjusting the location and orientation of the ADW-4301.
•
Wireless Channel
If interference is the problem, changing to another channel may
show a marked improvement.
•
Radio Interference
Other devices may be causing interference. You can experiment
by switching other devices Off, and see if this helps. Any "noisy"
devices should be shielded or relocated.
•
RF Shielding
Your environment may tend to block transmission between the
