Troubleshooting
EP Series Ultra HD LCD Displays User Guide
77
Tro ublesho o ting
Before calling service personnel, please check the following table for a possible cause
of the problem you are experiencing. Please note the following:
• Perform the adjustments according to "Operating the Display" on page 15.
• If the problem you have experienced isn’t described below or you can’t correct
the problem, stop using the display and contact Planar’s Technical Support
Department. (See "Accessing Planar’s Technical Support Website" on page 78)
Issue
Check for the following
No image is displayed
Make sure the correct source is selected.
Make sure the main power switch is turned ON.
Check that the source equipment is operating correctly.
Make sure the input signal is compatible with this display.
The image is not centered
Make sure the input signal is compatible with this display.
The remote control doesn’t
work
Make sure the batteries are new and are installed correctly.
Ensure the remote is aimed at the IR sensor.
Make sure the remote control sensor is plugged in
correctly.
Make sure the remote is aimed towards the back of the
display, where the sensor is located.
The picture color looks poor
Check the picture settings.
Reset the display.
