Standard Warranty
Summary
• Standard one-year “repair-and-return” warranty
• Two-year backlight warranty
*
• Typical repair turnaround time of 10 business days
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if
you have a non-functioning Dome E4c display. The Planar customer service staff will
attempt to correct any minor issues that may be causing the problem. Once Planar has
determined that you have a non-functioning product, Planar will arrange for return and
repair of the non-functioning product.
1 Contact Planar via the web at
http://www.planar.com/support
. In North America,
call (866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by
fax to +358 9 420 0200. Have the model number, serial number, and proof-of-
purchase available.
2 Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction, we
will issue a Return Material Authorization (RMA).
3 You must return the product, as specified, to Planar Systems. Planar will validate the
defect, repair the unit, and return the unit to you. The typical turnaround time is
10 business days.
* If, within 2 years of initial purchase, the maximum output of the Dome E4c
display is determined by Planar Systems to be less than 175 cd/m
2
, Planar will
repair or replace the display at its sole discretion.
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