Planar ContentSmart MP60 User Manual
42
7
Technical Support
7.1
FAQ
The operation indicators light up but no video is displayed on the screen
Ensure that your video cable (HDMI) is securely connected. When using an HDMI
connection choose high quality, certified HDMI cable or try using shorter length cables.
Check if your monitor is turned on and the correct video input source is selected.
What video format can I play?
Video files encoded in MPEG-4 AVC up to 1920x1080 resolutions and 10Mb bitrates
should play perfectly. If a certain video is not played as scheduled, or if it plays poorly,
search the support site for “encode” instructions.
The player is placed near my Wi-Fi access point yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access
point for reliable operation. Try relocating the access point further away from the player
to improve connection.
If both Ethernet & Wi-Fi are connected, which one will take precedence?
If both connections are available, Ethernet will be used.
What should I do if I forgot my password?
Perform a factory reset.
Use the S/W RESET button located at the back of the media player to restore factory
settings. This will also clear the player’s password.
How do I manage the playback of contents?
The media player is designed to be interoperable with leading 3
rd
party management
software solutions or via SMIL open standard commands.
Can the player display Flash or Microsoft PowerPoint presentations?
The player features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based media
players are designed to reliably play specific video formats (see spec for details). While
Microsoft PowerPoint native files cannot play directly on a RISC-based player, the file
can be converted into an image format to be played as an image slideshow.
